We stayed in this filthy Hotel for 4 nights end of July. Supposed to be a family room for 4 but you couldnt swing a cat in the room and limited storage space for a family. On check in I was challenged about my booking and weather it included breakfast. I showed the confirmation breakfast included but she still had to speak to a supervisor. All this after trsvelling from 5 am from Ireland. Not good. We went to our room and were shockedcat yhe poor storage space and size of room. We all freshened up to go out for tea. We used the towels all 2 of them. I called reception for an iron and board and fresh towels for next morning. Im still waiting for the towels. Iron board arrived after several calls. It was then taken the next day. More calls to have it returned. The towels were not fresh. You could smell sweat from them, just drued but not freshm our bath room had hairs on floor from arrival and was never cleaned. Our beds were bed but room not cleaned, dirty glasses remained all week, used milk coffee etc, still on table, tabke not vkeaned rubish removed or floor hoovered - filthy. Breakfast was a shocker, sausages pink meat inside, bacon looked uncooked didnt touch that, never any eggs availabke, toast moved every morning. No room to make tea on a very small table. I asked reception acquery on local area was told to speak to conceirge, no one at yhis desk. Waited 15 mins and gave up. Bar staff grunted at me when I asked for iced water at night. Worst hotel I have ever stayed at and not convenient for tube. 20 min walk to kings cross. Taxi cost us £10 to/from station. I have been offered a partial refund and points which I have advised IHG and local management was not adequate due to nature of complaint. I did not want to publish this review but their response has led to this.
- Official Description (provided by the hotel):
- The Crowne Plaza London Kings Cross is a central London hotel situated between the City of London and London's West End. Kings Cross, Farringdon and Russell Square underground stations are all within easy walking distance. The New Eurostar terminal at St Pancras is within 15 mins walk. The Crowne Plaza London Kings Cross provides easy access to key tourist attractions such as Oxford Street, Covent Garden, The British Museum, St Pauls Cathedral and Sadlers Wells Theatre. The Crowne Plaza London Kings Cross has 429 air conditioned bedrooms with high speed internet access all with one queen or two double sized beds. Two exciting restaurants to choose from, Belgo serves traditional Belgian mussels, steaks, burgers, rotisserie chicken and selection of 62 Belgian beers, or Bloom Kitchen and Bar has an artisan food menu and specialises in gin cocktails. Meeting rooms can accommodate up to 250 delegates. ... more less
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- Also Known As:
- Holiday Inn London - Kings Cross / Bloomsbury Hotel London
- London Holiday Inn