We had a recently refurbished room that was clean and comfortable as well as reasonably quiet. The staffing was excellent. Given the location and price, relative to others in the area, it seemed to be a good value. Access to direct transportation to the airport or rail station is a block away.
What gave the brand a strong negative was the additional (and absurd) pricing for wifi, something freely available across the street at Starbucks, the cost of food and drink within the hotel, and the mini bar fridge that aside from being overpriced, was so "wired" as to instantly charge you if you so much as move an item, as we did to store a small yogurt. The charge was removed upon complaint, but really, who sells and contracts these ideas to the company thinking it does anything other than engender negative brand perception? Is it really that revenue positive?
Of course we are writing this as everyday consumers and not corporate travelers whose tab is covered and tax deducted.
- Official Description (provided by the hotel):
- The Holiday Inn London-Mayfair hotel is located in the heart of Mayfair, London's premier hotel district. With its unparalleled location on the corner of Piccadilly and Berkeley Street, the Holiday Inn Mayfair is ideally situated for your business or leisure stay. This Mayfair hotel is fully air conditioned and all bedrooms are equiped with high speed internet access. The traditional and tastefully appointed hotel is in close proximity to Green Park, Hyde Park,, the Royal Academy, Covent Garden, superb shops in Bond Street, Regent Street as well as many clubs, casinos and night spots. Oxford Street, Harrods, Buckingham Palace, London Eye, Theatres and the West End are all close by. Adjacent to the hotel is Green Park underground station which gives direct access to Heathrow airport and St Pancras International Station for the Eurostar. As well as mainline rail services from Victoria and the Gatwick Express. All Conference & Meeting rooms in this ideal central London location have natural day light and are equipped to cater for any event. Nightingales Restaurant offers modern British cuisine from light snacks to a full a la carte menu. ... more less
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- Also Known As:
- Holiday Inn London - Mayfair Hotel London
- London Holiday Inn