I was looking forward to Afternoon Tea as I had been given a voucher as a gift.
Upon arrival I informed the server of my peanut allergy, and he went to check with the chef to ensure what I would be safe to eat. On returning he told me that everything apart from the sandwiches were pre-made and therefore they did not know whether they contained peanuts, I was therefore offered sandwiches and salad.
This is completely unacceptable, the afternoon tea had been bought for me as a birthday gift, and I hardly think the giver would appreciate having spent that money for me to eat sandwiches and a salad.
I also find this unacceptable as The Hilton should not be serving food when they are unsure what that food contains Food allergies can be life threatening and no restaurant should be serving anything unless they are confident that they have an ingredient list, or have prepared it themselves, this is not the level of service I would expect from a Hilton.
Therefore I will not be returning to a Hilton for a hotel or dining experience in the future.
- Official Description (provided by the hotel):
- Conveniently located opposite Victoria Station, the DoubleTree by Hilton Hotel London – Victoria provides its valued guests with immediate link to the London wide public transport network, Gatwick via the gatwick express and Heathrow airports as well as some the city’s most popular points of interest. Major attractions, such as Buckingham Palace, the Houses of Parliament, the London Eye and the famous West end are within walking distance ... more less
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- Also Known As:
- Hesperia Victoria Hotel
- Hesperia London Hotel
- Hesperia London Victoria
- Hesperia Victoria London
- Hesperia Hotel London Victoria