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“One night stay”

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DoubleTree by Hilton Hotel London - Victoria
Ranked #314 of 1,069 Hotels in London
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“One night stay”
Reviewed 11 June 2014

Facilities and service were OK but the rate is very high considering that it did not include breakfast or even complementary wi-fi access which is fairly standard these days in most hotels. No coffee maker in the room. Tiny pillows.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank arturor65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTlonvc, Manager at DoubleTree by Hilton Hotel London - Victoria, responded to this review, 12 June 2014
Dear guest,

Thank you for your comments.

I am sorry if you were disappointed with the value of your stay if I may say. Our room rate, as many hotels in our busy city and across many travel industry fluctuates with the level of popularity and demand;both of which are in high in the Victoria area and more so in our hotel. You will always get an option to book a "room only" or a "room with breakfast inclusive" so please do look out for this option when making a booking to avoid disappointment. We also provide complimentary wi-fi in our public areas and via our connectivity zone.

Let me reassure you that your comments are valued and I do hope to see you again in the future for a more pleasant experience

Regards,

Issam Abid
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Hong kong, Hong Kong
1 review
Reviewed 11 June 2014

full a lot wood fleas over TV cabinet,table and main door fram were broken , clean lady dumped my towel and didn't clean up toliet trash bin for couple of days!! serious safty and cleaness problems, highly not recommend to stay here exception excellent location

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pui Sum T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bingley, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 June 2014

Initially, I thought I was on to a winner with the Hilton Double Tree after I had enthusiastically argued with my colleagues to give the hotel a try. We were travelling to South London each day, but wanted to stay in London City Centre during the evenings. As such, the location, next to Victoria Station, was ideal. The choc-chip cookies we were given on arrival were also great. Even when I arrived at my room, everything was still great.

However, waking up at 3am/4am each morning was far from great preparation for the busy days ahead. The refuse & trash from the train station was collected during the early hours, and the noise from the Lorries emptying Biffa bins full of waste and bottles made sure that the recommend 8-hours of sleep was just a dream (or an interrupted dream). To be fair (and to add a bit of balance), my fortunate colleagues, who had rooms to the rear of the hotel, did not hear a thing.

Room Tip: Ask for the quieter and larger rooms located towards the rear of the hotel (non-station facing).
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTlonvc, Manager at DoubleTree by Hilton Hotel London - Victoria, responded to this review, 12 June 2014
Dear guest,

Thank you for your constructive feedback and for pro-actively promoting our hotels to your colleagues

Please accept my sincere apology for the lack of sound sleep.
It has come as a surprise as recent arrangements with the station to arrange collections of waste during the day but prior to 22 pm have been agreed. I have made contact as soon as I received your feedback for further investigation. It is really critical these random issues are reported to our onsite hotel team as the majority of our front facing rooms have both double and secondary glazing which at times lose their efficacy because they are propped open. The night team can also address it on the spot.

Please feel free to contact us directly on your next visit so you can get an opportunity to ensure an experience as restful as you initially anticipated

Warm Regards,
Issam Abid
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garstang, United Kingdom
Level 6 Contributor
356 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed 10 June 2014

I was sure I had written this review before, I even remember a response from the manager about the noisy bins, but apparently not according to tripadvisor staff! I haved stayed here quite regularly on business, but recent sever increases in the room cost have meant that our custom has gone elsewhere.

The hotel is generally OK. The rooms are quite nice now (they were recently refurbished, which was a nightmare when the work was ongoing). Staff are courteous and attentive enough.

If you get a room at the rear then the experience is pretty good as it's quite quiet at the back. If you get a room at the front (and particularly if on a lower floor) then don't expect a night's sleep. The rooms overlook the refuse area for Victoria station and the bins are emptied at about 3:00 in the morning. The noise is deafening.

I don't like the layout of the restaurant as it feels like it's part of the reception area, but that's just a personal dislike. Breakfast is generally OK.

For me it's only average because of the noisy bins and high cost of the rooms. I prefer the Premier Inn, just around the corner.

  • Stayed October 2013, travelled on business
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Helpful?
2 Thank DickBurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, United States
1 review
Reviewed 10 June 2014

great complimentary breakfast, great location, great services, very clean and new...comfortable and relaxing. Only complaint is the paid-internet fees, even for HHonors members or meeting attendees @ conference room, usually it's complimentary @ other Hilton hotels.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Penny N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

The Location of the hotel was great for a first time visitor as it is around the corner from the train, subway and bus system. The hotel staff was fantastic and very accomodating. Rooms were very clean.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Maryann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTlonvc, Manager at DoubleTree by Hilton Hotel London - Victoria, responded to this review, 12 June 2014
Dear guest,

We are delighted we have made your first trip to London memorable.

Thank you very much for your excellent feedback and please do stay again on your next trip to London.

Kindest Regards,

Issam Abid
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

The Doubletree in London was a most delightful experience. The Concierge was excellent. He arranged theater tickets and gave us information on day trips as well. The restaurant served well prepared food. We would definitely stay with the Doubletree again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London - Victoria

Property: DoubleTree by Hilton Hotel London - Victoria
Address: 2 Bridge Place, London SW1V 1QA, England
Phone Number:
Region: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#178 Business Hotel in London
#208 Romantic Hotel in London
#230 Luxury Hotel in London
#237 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Victoria 4*
Number of rooms: 232
Official Description (provided by the hotel):
Conveniently located opposite Victoria Station, the DoubleTree by Hilton Hotel London – Victoria provides its valued guests with immediate link to the London wide public transport network, Gatwick via the gatwick express and Heathrow airports as well as some the city’s most popular points of interest. Major attractions, such as Buckingham Palace, the Houses of Parliament, the London Eye and the famous West end are within walking distance ... more   less 
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Also Known As:
Hesperia Victoria Hotel
Hesperia London Hotel
Hesperia London Victoria
Hesperia Victoria London
Hesperia Hotel London Victoria

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