We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superb hotel, staff and location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
InterContinental London Park Lane
Ranked #148 of 1,068 Hotels in London
Certificate of Excellence
Surrey, Canada
Level 6 Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Superb hotel, staff and location”
Reviewed 13 April 2014

Terrific hotel in London. Rooms are maintained to a very high standard, staff friendly and helpful, location is with easy access to bus and a bit of a walk to tube station. From here it's a short walk or bus ride to the London West End Theatre District ... and to other main attractions. Loved it!

Room Tip: Ask to be on park side ... all rooms are soundproofed anyway so traffic is no problem.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline J, Manager at InterContinental London Park Lane, responded to this review, 14 April 2014
Dear Paul B,

Thank you for sending us your kind feedback after you stay at InterContinental London Park Lane. Our aim is to provide all our guest with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We are indeed very lucky, as a hotel, to be situated in such a location!

We trust that we can look forward to welcoming you back to the hotel in the near future.

Kind regards

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,448 reviews from our community

Traveller rating
    1,472
    657
    191
    70
    58
See reviews for
438
941
164
517
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (423)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Chester, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 April 2014 via mobile

The Intercontinental, Park Lane was amazing.
People at the door to greet you, opening the doors for you, and many times asked to carry my bags in (however, I'm not one for fuss) but a lovely gesture!!
Check in was fast, rooms were spotless and very spacious also, and a decent-sized bathroom.
Great TV in room also. Breakfast was outstanding, very quick service, omelettes and pancakes to order. All kinds of eggs, made to order and toast brought to the table. A wide selection of all other foods you could think of too eg, meats, cheese, danishes, breads etc.
Would not think twice about staying here again, would be tempted every time I went to London.
Only downside is that I'm not rich enough to live the Intercontinental lifestyle!
Thanks for a great stay - sorry I cannot remember any staff names that helped us.

Stayed December 2013, travelled as a couple
Helpful?
Thank Nicolasmithh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline J, Manager at InterContinental London Park Lane, responded to this review, 11 April 2014
Dear Nicolasmithh,

Thank you for taking the time to post your review on Trip Advisor. I am always particularly delighted when it is mentioned how good the service is, as I know how much effort the teams put into every guest interaction.

I am happy to see that you enjoyed your stay overall, especially your breakfast.

We all look forward to having another opportunity to welcome you in the not too distant future.

Kind regards,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
106 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 April 2014

I treated my twin daughters to a night in this hotel for thier 21st birthday. We had 2 rooms, one on the 2nd floor and one on the 6th. Both rooms were in excelent condition. Very well equipped with sound system, TV with many international channels and Sky Sports.

Nce luxury toileries. Surprise turn down service with fresh fruit & quality biscuits.

Although the hotel is situated by the side of Park Lane & Hyde Park Corner the noise insulation was very good and could not hear any noise from outside once the windows were shut.

Ideally located for the Tube or a short walk to Hyde Park, Green Park, Piccadilly and Oxford Street.

All staff were welcoming and proffessional.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pete9412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline J, Manager at InterContinental London Park Lane, responded to this review, 8 April 2014
Dear pete9412,

I was delighted to learn that you have chosen InterContinental London Park Lane as a treat for your twin daughters’ birthday!

Thank you for your positive comments about your experience. It is comments like these that enable us to motivate our team to achieve greater heights.

Thank you once again, and I look forward to welcoming you back.

Best wishes,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level 6 Contributor
359 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 459 helpful votes
Reviewed 4 April 2014 via mobile

The hotel is overall good. Rooms are small less than 30m2.
Room service expansive and bad quality !! Salad came with out dressing.

The best thing is the sleep quality is very comfort, but depends on your neighbor! Room walls aren't very thick.
Overall its amazing hotel, clean and feel safe.

Expensive off course its on the best location in London heart!

Stayed April 2014
Helpful?
4 Thank Abdulrahman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline J, Manager at InterContinental London Park Lane, responded to this review, 9 April 2014
Dear Abdulrahman A,

I am pleased to hear that you enjoyed your recent stay with us.

I am delighted to learn that you have enjoyed the hotel facilities and seem to have had such a great stay overall. However I would like to apologise for the shortcomings you encountered with the room services. I have passed your details to our Room Service Manger so he can contact you directly regarding your experience.

We are very much looking forward to welcoming you back in the near future.

Best Regards,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 April 2014

The Hotel is outstanding in every way reception, Doorman the service on arrival the room is truly a experience itself.excellent location, room spotless and comfy. Would highly recommend this wonderful Hotel.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ryan13293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline J, Manager at InterContinental London Park Lane, responded to this review, 8 April 2014
Dear ryan13293,

We are delighted to hear that you enjoyed your recent stay with us in London and thank you for taking the time to post your review on Trip Advisor.

I am pleased to read your observations and that you seem to have had such a great stay overall.

I am looking forward to welcoming you back to InterContinental London Pak Lane in the future.

Best Regards,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 30 March 2014

Some time ago I wrote about my experience at the Arch Bar on Valentines Day when my friend and I were forced to have a long discussion with the head waitress about the number of drinks we were being charged for. A couple of days after writing the review, I was contacted by Stefano, the bar manager, who apologised and invited us to one of the bar’s Gin & Jazz nights. We decided to accept his invitation. On arrival at the hotel we were warmly greeted by Stefano who once again apologised and seated us at a very well positioned table by the jazz band. Having discovered that we hadn’t yet had dinner, Stefano promptly brought us two wonderful platters of food as well as a couple of the bar’s signature cocktails. We proceeded to have a few more cocktails each as well as a bottle of red wine. Throughout the evening, Stefano was constantly checking up on us to make sure that everything was ok and enquiring as to whether there was anything he could do. After a very enjoyable evening, Stefano then came to tell us that he was leaving and that he had hoped we had had an enjoyable evening. He also told us that we would not need to pay for anything apart from the bottle of wine. It was at this point that we really did feel overwhelmed by the level of service that we had received that night and the generosity of Stefano and his team. And even though Stefano was on the verge of leaving, he accepted our invitation to sit and have a drink with us before he left. We must have chatted for about 20 minutes with Stefano expressing his regret at what had happened to us on Valentines Day. We had a lovely chat and discovered that Stefano was as warm and friendly as he had appeared. He left us both his card and asked us to get in touch if ever we returned. Not only that but when the bill arrived, he hadn’t even included the drinks we had with him.

Although we were shocked by the customer service that we received on Valentines Day, I have to say that Stefano and his team more than made up for it. The service on the night was brilliant, to the point that we almost felt guilty! Yes the hotel staff did make a mistake on Valentines Day, but the important thing is that they acknowledged their mistake and they went out of their way to make up for it, and that is the way it should be. Thanks largely to Stefano, we will continue to visit the bar (hopefully in his company although no longer expecting any more free drinks!) and will have no hesitation in recommending it to others.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LHoldron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline J, Manager at InterContinental London Park Lane, responded to this review, 3 April 2014
Dear LHoldron

Thank you for sending us your kind feedback. Your story is a successful example of service recovery, and I am really glad you accepted our invitation and gave our team another chance.
Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave such a positive impression.

We trust that we can look forward to welcoming you back to the hotel in the future.


Best regards,

Stefano Filistad
The Arch Bar & Wellington Lounge Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 March 2014

We visited the Cookbook cafe for Sunday brunch yesterday, and cannot praise it too highly. We discovered it last Christmas, when we attended a work Christmas outing lunch there, and knew we just had to return, accompanied by our dearest old friends, to celebrate my husbands birthday; we were not disappointed. From the booking process onwards, the service was outstanding. The restaurant hostess, Maria Fernanda Galve, welcomed us warmly and showed us to a quiet, comfortable table, and Marine, our charming waitress, introduced herself and explained how the brunch buffet worked. We were offered prosecco or peach, raspberry or pear belinies, and these were topped up for the rest of the meal. The variety and quality of the food catered for every taste, roasts and all the trimmings, delectable seafood , imaginative salads on the buffet table, and a range of pretty and tasty desserts. Tea and coffee were also included, and we were made to feel welcome to stay and enjoy these for as long as we wished. Maria Fernada had also remembered that I had mentioned a birthday when booking, and a cake was produced, making us feel extra special. Marine noted that we were not eating it, as we'd already had such an excellent meal, and without prompting , popped it in to a box for us to enjoy at home. Whilst the food is fantastic, it is the service which makes the Cookbook cafe really stand out; the atmosphere is brilliant, as all the diners are clearly having such a good time. So , many thanks to Maria , Marine and all the team at the Cookbook cafe and we can't wait to return!

Room Tip: We didn't stay, only went to the restaurant.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DavidandLinda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline J, Manager at InterContinental London Park Lane, responded to this review, 27 March 2014
Dear DavidandLinda1,

It was with great pleasure that I received your candid comments, for which I would like to thank you.

I am so pleased that you chose to spend your husband’s birthday at Cookbook Café at InterContinental London Park Lane, and more importantly that you had a hugely enjoyable time. I am always particularly delighted when it is mentioned how good the service is, as I know how much effort the teams put into every guest interaction. The team will be thrilled as it is greatly appreciated when their efforts are recognised.

We all look forward to having another opportunity to welcome you in the not too distant future.


Kind regards

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Mayfair
COMO Metropolitan London
COMO Metropolitan London
#51 of 1,068 in London
1,096 reviews
Mayfair
Four Seasons Hotel London at Park Lane
Mayfair
The Athenaeum Hotel & Residences
Show Prices
Show Prices
Show Prices
Mayfair
London Hilton on Park Lane
London Hilton on Park Lane
#332 of 1,068 in London
3,121 reviews
Mayfair
Sheraton Grand London Park Lane
Mayfair
The Dorchester
The Dorchester
#43 of 1,068 in London
1,551 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental London Park Lane? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental London Park Lane

Property: InterContinental London Park Lane
Address: 1 Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#39 Spa Hotel in London
#76 Romantic Hotel in London
#98 Family Hotel in London
#100 Business Hotel in London
#124 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Expedia, Booking.com, Hotels.com, Ebookers, Priceline, Odigeo, TripOnline SA, 5viajes2012 S.L., HotelsClick, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your InterContinental London Park Lane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing