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“Should be good - after the work is finished!” 4 of 5 bubbles
Review of DoubleTree by Hilton London Ealing

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DoubleTree by Hilton London Ealing
Ranked #218 of 1,087 Hotels in London
Certificate of Excellence
Par, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Should be good - after the work is finished!”
4 of 5 bubbles Reviewed 30 January 2013

We stayed here on a Groupon deal & do have issues with what Groupon sold us ie they didn't warn us that the hotel is currently a building site. That said, we were given one of the re-furbished rooms & the only fault we could say is that it was way too hot... and being new there were no instructions for the air conditioning. However, after mentioning this to the receptionist in the morning, this was rectified for our 2nd night. The room was beautifully & comfortably furnished with a lovely big walk-in shower. There was even a coffee maker as well as a kettle.

There was no getting away from the fact that there is a lot of work going on. Our room was on the 4th floor - just above the workmen. When we checked in we were told that their hours were 9am - 6pm but they're not. They were drilling from 8am on our 2nd day. Also the restaurant was closed so meals were in the function room. This is also an issue as our deal included a 3 course meal & the hotel is not offering a table d'hote menu at the moment just food off the bar menu. We were told that as the value of the table d'hote was £22, we could order to this value from the Bar Menu.... this is not acceptable as it is not possible to have 3 courses within this price range (& there was very little on offer, anyway) When I pointed out that our deal stated 3 courses not "to the value of...", the restaurant manager did back down. However, it's probably best not to try having an evening meal there just yet. Breakfasts, however, were really good and we couldn't fault any of the hotel staff who were pleasant & cheerful despite the difficult conditions they were working in.

So - at the moment, the hotel is a mixed bag. Definitely ask for a refurbished room but be prepared for disruption until it's all finished in about March. However, from what we saw, it should be a really nice hotel... and it is really well placed for the Underground station at Ealing Common

Room Tip: Until the refurbishment is over, ask for a room on the 4th or 5th floor.
See more room tips
  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank superdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this review, 19 February 2013
Thank you for taking the time to share your comments about your stay.

I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

Please be assured that your comments will be shared with the Team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,835 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (239)
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Lancashire
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 25 January 2013

The was the Ramada Ealing but is currently undergoing renovation (much needed) and is under the Hilton Brand.

The un-refurbished rooms a very bad, and when I stayed there the room was that cold I had to wear clothes at night. The other option was a very noisy heater. Either way a lack of sleep ensued. (Yes I did complain but was moved to another freezing room)

Stay in a refurbished room and I think you will be ok.

However Hilton should be ashamed, as they should shut the hotel, refurbish, then re-open so not to put customers through the pain. I could claim my stay back off my company, but if it was my own money I would have offered half the money and walked out

Room Tip: Ask for a room on the 4th or 5th floor. These are newly refurbed
See more room tips
  • Stayed January 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank lancstrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 January 2013

I got my booking discounted to £150 from £200 for one night after checking online comparison websites.

First we had a call saying our booking was cancelled due to health & safety issue as they are closing down a whole floor, then we managed to restate our booking after explaining that we are coming to new year's party in the same hotel & there is no point going to a different hotel, especially with a baby.

The room was big with a good size bathroom.
Sheets had hair on them, spare pillow had a stain on it & existing pillows were coming off their sheets as if they've been used.

At the end of that evening I wanted to check my email before going to sleep so called reception for access to the "free wifi" & was told that if I wanted access to the free wifi then I have to go to the reception for this, which is not very convenient if you're already in your PJs & in bed - so I left it at that.

Nice reception staff though

Overall, not a bad hotel, I just expected a little better than this for £150 a night (or considering the original price is £200)

  • Stayed December 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
3 Thank Safa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this review, 10 January 2013
Dear Safa S

Thank you for taking the time to share your comments about your stay.

It is always a pleasure to receive feedback from our guests. I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

I would like to assure you that your comments have been shared with the team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 7 January 2013

Do not, I say, do not stay at this hotel, get yourself arrested and spent three nights in a prison instead. Room booking was wrong, ended up with a prison bed. Ceiling tiles dropping down with moss and mould. Cracked tiles everywhere, broken stuff just everywhere too! Even crusty stains on the curtains, YUK!

It is however going through a referb, so I suggest waiting 5 years before you stay here. This is not a hotel, it is a hostel for societies delinquents.

If you like sleeping rough, stay here!

  • Stayed January 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank AlansVlogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worcestershire
Level Contributor
196 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed 7 January 2013

Another stay at this hotel for a weekend break. We continue to return due to good value weekend rates including breakfast and its excellent location -easy to get to from the M40 and two minutes walk to the underground (Ealing common). (This time around due to works we also used Ealing broadway tube - a 15 minute walk instead).
As mentioned in other reviews the hotel is being refurbish ahead of becoming a full on Doubletree hotel as part of Hilton. We were unaffected by any noise although we were advised we might hear some. Our room on the first floor has yet to be modernised and as such was a little tired and dated but was very clean. There are tea and coffee facilities although pretty basic, large tv and we had a bath tub as well as shower in what is a pretty small bathroom - water everywhere when you use the shower with the very flimsy shower curtain!
Slight disappointments include the fact that our room was not serviced at all on our second day despite us being out between 930am and 4pm - we had to ring for replacement towels as we had left them out for changing. The hotel seemed very quiet so not sure why our room was forgotten. The lighting is also pretty poor throughout the room -perhaps this will be better on refurb, and it was also very hot.
Breakfast was fine with a good choice of hot and cold buffet although some things ran out may be due to it being very quiet. Parking is £10 per night for residents and a real plus for us was being able to check in on arrival which was about 9am on the Friday. We also slept very well in a comfy bed.
So despite the cleaning issue this is still a great location for a weekend break to London where you spend more time out of your room than within it! We got a good deal which makes it good value and I look forward to seeing the impact of the full refurb in the future.

  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank TGBWorcestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this review, 10 January 2013
Dear TGBWorcestershire

Thank you for taking the time to share your comments about your stay.

It is always a pleasure to receive feedback from our guests. I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

Please be assured that your comments will be shared with the team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 3 January 2013

A friend and I stayed at The London Ealing Hotel on New Year's Eve. We had told our travel operator that we required two single beds in the room. When we arrived at the hotel, we were given one of the refurbished rooms, which was great! Fresh decor, coffee machine with small pods in the room, nice bathroom and carpet, the only problem was... there was a double bed!

We went to reception to complain and to cut a long story short, they couldn't give us a room with two single beds in as the hotel was fully booked. They could only give us an older room with one double bed in, and one of us would have to sleep on a 'z bed' for that night.

The next day we were given another older room with two single beds in. The room was generally clean, decor was shabby, few problems with ceiling tiles near the bedroom door but obviously the hotel is undergoing a full refurbishment.

The management did offer us a free meal in the restaurant or a free bottle of wine - we went for the free meal, which was absolutely lovely. We also asked if we could have one of the coffee machines from the new rooms in our older room, which they very kindly sorted for us with a selection of pods!

Tip: If you've got a problem, don't just accept it - open your mouth, and raise the issues!

Location:
The location is very good. Ealing Common Tube is only a few minutes walk away from the hotel. We wanted to be in Central London most days, the tube gets you there in about 28-30 minutes.

Room Tip: Request a refurbished room! - Though, at the moment (Jan 2013) the refurbished rooms only have doubl...
See more room tips
  • Stayed January 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank BreakfastTV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this review, 10 January 2013
Dear BreakfastTV

Thank you for taking the time to share your comments about your stay.

It is always a pleasure to receive such positive feedback from our guests. I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

Please be assured that your comments will be shared with the team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nantwich, United Kingdom
Level Contributor
116 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 3 January 2013

Once the refurbishment is complete in May 2013, I believe this will be a well appointed and well situated London Hotel.
We stayed on New Year's Eve with a party of 40 passengers who were going into Central London to see the fireworks. All were happy with the breakfast and the level of service, however, some had booked twin rooms and were unhappy being given a double bed and a 'camp bed'. The management were very helpful and all were given alternative rooms, some even managed to get the beautifully refurbed rooms, which were stunning.
Our room was extremely 'tired' but clean and comfortable with an enormous television!
I would certainly return, but not until after the hotel has been completely finished and becomes a fully fledged Hilton.

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLEIK, General Manager at DoubleTree by Hilton London Ealing, responded to this review, 10 January 2013
Dear Chris W

Thank you for taking the time to share your comments about your stay.

It is always a pleasure to receive such positive feedback from our guests. I am happy to note that overall you enjoyed your stay at The London Ealing Hotel.

Please be assured that your comments will be shared with the team.

We hope to have the opportunity to welcome you back in the future.

Kind Regards

Ilhan Kose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton London Ealing

Property: DoubleTree by Hilton London Ealing
Address: 2-8 Hanger Lane, London W5 3HN, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#120 Business Hotel in London
#148 Romantic Hotel in London
#153 Family Hotel in London
#165 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton London Ealing 4*
Number of rooms: 189
Official Description (provided by the hotel):
Our warm and inviting hotel boasts an ideal location in the quiet suburb of Ealing, offering transportation links to both central London and Wembley Stadium. Enjoy easy access to a range of fantastic dining, shopping and entertainment opportunities from our convenient location. We are also situated within close proximity to a number of businesses and colleges, including the University of West London.Indulge in afternoon tea or sip delicious, pre-dinner cocktails at the chic and stylish W5 Grill & Bar, where you can enjoy a sophisticated dining experience and a selection of grilled specialties and fine wines.Host a meeting with us in one of our flexible meeting rooms or celebrate a special occasion in our attractive event space. Let our professional banquet staff organize your dream wedding reception or important business event. ... more   less 
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Also Known As:
Ramada London Ealing Hotel London
Ramada Hotel Ealing
Ramada Hotel London
Ealing Ramada
London Ramada

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