Super location, right across from Hyde Park and only 10x minutes walk from Notting Hill with all its many shops, restaurants, cinemas etc. Easily accessible too, just 5x minutes walk from Queensway Tube Station (Central Line) and right on several major bus routes. Lacked front facing signage (the signage was down a side road) and bland exterior gives no evidence of it being a hotel so please be careful not to walk past.
The common areas are nice enough but consist merely of a restaurant and a sparse entrance way. There is no separate bar, no real entrance (beyond check-in desk), no gym/pool etc. which for the price is not competitive.
We were told they were constructing a gym which we know is true, because of the incessant racket of power tools that punctuated our 7x day stay. Indeed, this was possibly the noisiest hotel we've ever stayed in with noise from other rooms, guests and staff alike. Some of this is down to rude guests but you get them everywhere and as we are not light sleepers, there is perhaps something wrong with the sound-proofing or otherwise..
The last night we had had enough and complained. To be fair to the hotel, we had left it to the last day and they offered us a refund on an evening meal and vouchers for a free breakfast as goodwill gestures. They did refund the meal (less soft drinks, bizarrely) but the vouchers never materialised. The final night saw a small group of guests (c.10x) congregate right outside reception and hold an impromptu (and very loud) alcoholic, "gathering". Again, to be fair to the hotel did deal with this when we advised them at 23:30 and the gathering were not causing trouble beyond being loud. But one wonders why the hotel did not deal with it beforehand.
The room itself was small but we not too put out by that as it is often the case in capital cities and it was well decorated and well equipped. Superb tv with plenty of channels, free wifi and even a fridge.
The restaurant food was good albeit the staff were not overly attentive or interested. Despite having paid over £170 a night for an entire week, the hotel wouldn't allow us to stay in our room for just 1 hour past check-out time - claiming they were too busy & full. Not the end of the world but just another example of the mediocrity we experienced in this hotel.
Again, to be fair to the hotel, the check-in staff were good and the hotel handed out free cookies - a nice touch. The concierge/doorman was very welcoming and the cleaning staff did a good job too.
If this was a Premier Inn at £70 per night, maybe I'd be more tolerant but it isn't - it cost us a small fortune and like most people this took us a long time and a lot of hard work to earn. So we expected much better. As a frequent traveller to London (usually business), I have had many much better hotel experiences at much less than this price.
This hotel has potential, particularly when it completes its renovations, but really needs to improve on the basics of hospitality (quiet, service, proactivity, etc.) and demonstrate it is worth the money.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton London - Hyde Park. Superbly located opposite Hyde Park and Kensington Gardens and just 400 meters from either Queensway or Bayswater Underground stations, our warm and welcoming hotel offers close proximity to popular London attractions including the West End theatre district and Madame Tussauds. Enjoy fantastic shopping opportunities at nearby Oxford Street or hire a pedalo at the Serpentine boating lake in Hyde Park. ... more less
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- Also Known As:
- Ramada London Hyde Park Hotel London
- Ramada Hotel Hyde Park
- Hyde Park Ramada
- London Ramada