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“Very clean and well located”

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DoubleTree by Hilton - London Hyde Park
Ranked #258 of 1,069 Hotels in London
Certificate of Excellence
Dubai, United Arab Emirates
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very clean and well located”
Reviewed 1 July 2014

We stayed in this hotel for five nights last week and we had very positive experience. We particularly appreciate free Wi Fi access in rooms. It is very clean and well managed. All staff members very very pleasant . I would certainly recommend this hotel for any one visiting London.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Syed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 6 July 2014
Dear Syed A,

Thank you for your positive review of the hotel and your kind comments about our team.

We really appreciate your recommendation and look forward to welcoming you back in the future.

Kind regards,

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,088 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (294)
Date | Rating
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auckland new zealand
Level 5 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 July 2014

6 of us from New Zealand stayed at this hotel for 5 nights whilst in London on our return from a cruise in the Med. From the moment we arrived to be warmly greeted with hot chocolate chip cookies to when we left we were met with friendly helpful staff.
The rooms were all lovely and the toiletries were Crabtree and Evelyn. The hotel is close to 3 tube stations, Bayswater, Queensway and Notting Hill Gate and we even walked through Kensigton Park and down Bayswater Rd to Oxford Street so the location is ideal for any traveller to London.
There were a number of typical old English hotels to frequent for beverages and meals so we did not utilise the hotels own restaurant at all.
To summarise this hotel is highly recommended and when we are in London next we will definitely try and stay at this hotel RThe rates they charge are fair.
Only one problem we had was that we were dropped off at the wrong Hilton which is approx half a mile up Bayswater Rd but that was not a problem as we dragged our bags to the correct one.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cricketnut29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 6 July 2014
Dear cricketnut29,

Thank you for your lovely review of the hotel - it is great to read that we represent good value in the market and that you found the team to be so friendly and clearly made the most of our great location.

We can't wait to welcome you back on your visit to London next year!

Kind regards

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 June 2014

Hilton sincerely has the best customer service wherever you are in the world! I've always felt that staff goes above and beyond to make you happy, they were SO accommodating... An hour early check in meant the world to us as very exhausted travelers (which is of course not always available) and it couldn't have meant more to us! Acommodations were spacious, clean, and beautiful! The only downside was the food at the attached hotel was quite bad, a hotel of this caliber should have better food to offer guests! Hotel location is great close to the Embassys and lots of little shops and restaurants!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brooksy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 6 July 2014
Dear brooksy14,

Thank you for your kind review of the hotel - I am so pleased we could accommodate an early check in for you and that you enjoyed our newly refurbished rooms and public areas as well as our location. Your feedback regarding the food will be shared with the team in our restaurant.

We hope to welcome you back in the future!

Kind regards,

Richard Mackie
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 June 2014

The hotel is a great modern, clean and comfortable place to stay. We had a lovely welcome with some warm cookies. We were very happy with our room, and fit the bill perfectly.

Location is great as just about 100m from the tube, which we used to zip around on.

Big let down on this hotel is the restaurant staff, they were very rude and unwelcoming to the point we felt uncomfortable eating our breakfast there and decided to leave early.

Room Tip: Don't eat in the restaurant
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richard g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 6 July 2014
Dear richard g,

Thank you for your review of the hotel - it is great to read that you enjoyed our newly refurbished hotel ( including signature Doubletree cookies!!) and its fantastic location.

Please accept our apologies for your experience in the restaurant - your feedback has been shared with the team.

We hope to welcome you back in the future with my assurances that those restaurant issues will be addressed.

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 5 Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 June 2014

We stayed for about 10 days here. The rooms are, not surprisingly, small. They are quite clean. The lobby is a awkward layout, but the staff is by and large quite helpful. WiFi was great. We had a room on the back of the building to have it quiet. It was very quiet. Despite what they may try to tell you the upper levels on the street side are NOT quiet.

The location is great for catching a bus, the tube, or a taxi. We picked this location in part because it was reasonably close to a Whole Foods market on Kensington High Street. We would walk there in about 12 minutes. No complaints with our room. One of the elevators had an alarm set off for several days and lights were flickering that never was attended to while we were there. We just used the other elevator. Needs to be addressed.

The hotel entrance faces the side street (Saint Petersburgh Place). The Bayswater Road side is their outdoor cafe. Tricky to find if you aren't aware of this.

One thing more. There is one 115 volt outlet in the bathroom. But it's only suitable for very low wattage (shaver etc).

We would stay here again.

Room Tip: Insist on a room that faces the back of the building if having it quiet is important to you. That me...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CeliacTraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 6 July 2014
Dear CeliacTraveler57,

Thank you for posting a review following your stay with us in June. I was delighted to read that you found the staff to be helpful and the complimentary Wi-Fi service great. I was concerned to read your comments about the lights in the elevator which have been addressed.

We do appreciate your constructive feedback and hope we can welcome you back in the future.

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 6 Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 June 2014

I had many business issues during my holidays, and I was forced to work, but I had no computer and I was needing a printer. The hotel gave me a laptop, allowed me to print all the documents I was needing and the connection to internet was excellent. The personal was very friendly and after all the stress when I was able to solve my issues... they gave me a second cookie! They also helped me with so other special request I had. Needless to say that the hotel was super clean, quiet, excellent location, very well communicated, super nice rooms and fantastic breakfast. It's the right choise for London. For the same price of other hotels, you get much more and if you need something special they will help you with no extra-cost, and at the end... you will get a cookie!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andurca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 6 July 2014
Dear Andurca,

Thank you for taking the time to share your positive experiences from the hotel - it is so good to read about the flexibility of the team in helping you with your business requirements and that you enjoyed the rest of the hotel experience and our signature Doubletree cookie so much!

We look forward to welcoming you back!

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
150 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 25 June 2014

What a great location! What a great property! Excellent warm staff! Very nice, albeit a little small room! Great bathroom with soft closing toilet lid! Loved the warm cookie on arrival and was offered again on departure! Close to tube stations, Notting Hill, Kensington Gardens. We loved every minute here and am sure you will as well!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oztravels7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 6 July 2014
Dear Oztravels7,

Thank you for your wonderful review of the hotel - we are so delighted that you enjoyed the hotel so much and can't wait to welcome you back on your next visit to London.

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton - London Hyde Park

Property: DoubleTree by Hilton - London Hyde Park
Address: 150 Bayswater Road, London W2 4RT, England
Phone Number:
Region: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#146 Business Hotel in London
#172 Romantic Hotel in London
#193 Luxury Hotel in London
#194 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton - London Hyde Park 4*
Number of rooms: 228
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton London - Hyde Park. Superbly located opposite Hyde Park and Kensington Gardens and just 400 meters from either Queensway or Bayswater Underground stations, our warm and welcoming hotel offers close proximity to popular London attractions including the West End theatre district and Madame Tussauds. Enjoy fantastic shopping opportunities at nearby Oxford Street or hire a pedalo at the Serpentine boating lake in Hyde Park. ... more   less 
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Also Known As:
Ramada London Hyde Park Hotel London
Ramada Hotel Hyde Park
Hyde Park Ramada
London Ramada

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