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“london trip”

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DoubleTree by Hilton - London Hyde Park
Ranked #250 of 1,067 Hotels in London
Certificate of Excellence
roma, Italy
1 review
“london trip”
Reviewed 7 August 2014

hotel was good, nice anc confortable room dinner food was definitely not at Hilton level service and personnel absolutely kind and dedicated just some improvement on food quality will make it completely right !

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Glauco V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 11 August 2014
Dear Glauco V,

Thank you for your recent review of the hotel. We are very pleased you enjoyed your stay although disappointed that you did not find the food meeting your expectations on this occasion - we will share your comments with the kitchen team.

We hope to welcome you back in the future.

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dublin
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 August 2014

I stayed here while on Business in london and found the facilities to be good. The Wifi was free (As a Hilton Honors member) and good quality.

It is a great location close to the West End and Paddington.

The only downside I found was the Night Staff. I fell ill overnight and went downstairs to see if I could get a painkiller. While I understand that the night porter couldn't give me anything - he could have suggested an all night pharmacy or other alternative.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Helly-ally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 11 August 2014
Dear Helly-ally,

Thank you for posting a review following your recent stay with us - while I was very pleased to read how much you enjoyed the hotel overall I am sorry that we were not able to offer more to assist you when you were feeling ill - we will use your feedback to improve our response to such a requests in future.

I hope you are feeling better now and we can welcome you back in the future.

Kind regards

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 August 2014

what a nice place to stay, very comfy, excellent breakfast in the morning, close to everything..hotel staff is very friendly .........will definetely go back and stay here, rooms are a little small, but hey its London

  • Stayed October 2013, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank apkn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 11 August 2014
Dear Apkn,

Thank you for your kind comments following your recent stay with us - its is great to read how friendly you found our team and how much you enjoyed our newly refurbished hotel and breakfast in our Urban Meadow Café.

We look forward to welcoming you back soon.

Kind regards,

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norrkoping, Sweden
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014

We went in the end of July 2014 and received great service, nice breakfast and a good room. The only negative experience was the other guests that had a loud chat in the hallway, but they stopped when we asked them to be quiet.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gunilla F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 11 August 2014
Dear Gunilla F,

Thank you for your positive review about the hotel, the service , your room and breakfast in our Urban meadow café.

We look forward to welcoming you back in the future!

Kind regards,

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014 via mobile

This is the worst hotel experience ever I have had. The staff are less trained, without any service attitude, denying anything they said one hour ago. Not international visitor friendly, too arrogant. also it maybe beneficial to not have staff with strong European accents on the front desk as this make it difficult to some times understand what has been said.

Stayed August 2014
Helpful?
2 Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 11 August 2014
Dear Vicky W,

I was very concerned and disappointed to read that your stay did not meet your expectations. Perhaps you would be able to contact me via my e-mail ; Richard.Mackie@hilton.com so that we can discuss the matter further.

I look forward to hearing from you.

Kind regards,

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Snoqualmie, Washington
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 August 2014

This DoubleTree is conveniently located between 2 tube stops, Notting Hill Gate, and Queensway. There are numerous shops and restaurants nearby, and the hotel restaurant was pretty good. (We only had breakfast there.) The rooms were clean and spacious, especially for Europe. The tub was a little awkward - very high to step into and out of to shower, but there were handles to help with that. The staff was friendly and helpful (except for the concierge, who was hard to find.) I would stay here again.

There is also a "Big Bus Tour" and "Original London Tour" bus stop in front of the hotel, which is convenient, if you want to do a hop-on hop-off tour.

We stayed here by redeeming Hilton points.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank fogvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 11 August 2014
Dear fogvision.

Thank you for your recent review of the hotel and the positive feedback about our restaurant, Urban Meadow Café, our location and our staff.

We hope to welcome you back again in the future.

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

I took my wife away for the weekend and she has always wanted to visit Portobello Road Market and Hyde Park and the Hotel is in a great place to do both. The hotel was Morden and clean and the staff where very help full through out our stay

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 11 August 2014
Dear John T,

Thank you for your positive review of the hotel. It is great to read that we were in the perfect location for your visit to Portobello market and Hyde Park and that you found our team to be warm and helpful.

We hope to welcome you back again in the future.

Kind regards,

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton - London Hyde Park

Property: DoubleTree by Hilton - London Hyde Park
Address: 150 Bayswater Road, London W2 4RT, England
Phone Number:
Region: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#146 Business Hotel in London
#172 Romantic Hotel in London
#184 Luxury Hotel in London
#194 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton - London Hyde Park 4*
Number of rooms: 228
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton London - Hyde Park. Superbly located opposite Hyde Park and Kensington Gardens and just 400 meters from either Queensway or Bayswater Underground stations, our warm and welcoming hotel offers close proximity to popular London attractions including the West End theatre district and Madame Tussauds. Enjoy fantastic shopping opportunities at nearby Oxford Street or hire a pedalo at the Serpentine boating lake in Hyde Park. ... more   less 
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Also Known As:
Ramada London Hyde Park Hotel London
Ramada Hotel Hyde Park
Hyde Park Ramada
London Ramada

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