We were less than 5 min from the tube. Clean and quiet, The support staff at the front desk were very kind, polite and efficient. A great help at giving directions, planning train trips and giving general advice. We were extremely pleased at how well trained the whole staff was. Great breakfast to start your day. Small rooms and bath rooms, but that is the norm. I would not hesitate to use them again and have already recommended them.
The hotel is located in a quiet residential street. Our room was quiet, clean and with views of the city. The beds were comfortable and cozy. The garden was a pleasant surprise, loved being out there. Hotel staff was friendly and professional at all times. Will be back again.
We traveled to London with our two adult sons and needed two nice rooms that wouldn't break the bank. The K+K didn't disappoint. The hotel itself though not in central London is a three minute walk from the tube where several lines intersect. Very convenient and just a 20 min ride to the Tower of London, much closer to everything else. The staff was extremely helpful, one manager even used her own credit card to book tickets for us to a Parliament tour as ours wouldn't work on the UK website. The rooms were clean and comfortable, air-conditioned, and although less than "spacious", were more than adequate. Our breakfast buffet included eggs, bacon, and many other pastry and cereal items. The private garden out back was lovely as well.
We needed a hotel in London for 4 days that would accommodate my husband and I and our adult nephew in one room. Our travel agent found this hotel and it was very good. First, we were there during the heat wave (and happened to be there when Baby George was born). So the air-conditioning was a pleasant surprise. The room was actually fairly large, even by American standards. It had two comfortable twins that combined for a king size bed, and a pull out sofa bed they brought in for my nephew. The only bad thing was that he is 6'5" and it was too short. He slept cross wise and ended up with a schedule change so was only with us for one night so it wasn't too terrible. Even with all this furniture, there was plenty of room. Bathroom was decent sized, and they had towels and toiletries for all of us. Good safe and refrigerator and lots of storage. The hotel is beautiful. The location is excellent; it's on a quiet street basically around the corner from a major tube stop, Earl's Court, and lots of restaurants, pharmacy, and stores to stock up on water, snacks, etc. Also close to Kensington and other very high end neighborhoods. The breakfast room was beautiful as was the garden and the breakfast buffet was amazing in its breadth and choices. Worth the extra euros. They also have a nice tea, and the bar stays open late with opportunity for snacks. All the amenities worked, i.e., the wifi, computer and printer.
Negatives are few: The staff was generally helpful, although a bit reserved. A few of them I felt like we were annoying with our questions, but generally they were fine. It did seem, however, like they had a lot of trainees - in the bar one evening, the waiter was brand new and was generally confused about our order (not a big deal as he was trying) but the other server seemed fairly new herself, and a couple of the front desk people also seemed new. The final thing is that... our room was in the basement. They called it a garden level, but it was more of a basement level. The windows and window wells were large enough that it was in fact fairly bright in the room. The room was actually just fine; however, we've never had a basement room before, and maybe it was just the idea of it. We weren't even sure if there were any other people in the other 3 or 4 rooms for a couple of days, although the desk assured us there were and they were full. It may be that was the only room large enough, given other comments I have read. Overall, we would stay again, but probably ask for a room upstairs!!!
Stayed at this hotel for a week in August,2013. First time in London. The hotel is around the corner from the Tube,which made travel so easy. Easy check-in,breakfast every morn. was more than adequate.Hotel staff could not have been more helpful and friendly,especially Alville at the reception desk. She welcomed our questions and handled everything in a friendly and professional way. The only downside to the hotel is the size of the rooms. VERY SMALL. They wanted 30.00euro daily for an upgrade and that wasn't for three days later. Once you get past the small room the hotel is perfect.Would recommend for location and staff
First the pros.
Love the location of this hotel a mere 2 min walk to the tube station. The building itself is beautiful and the large hidden garden behind will take your breath away. Buffet breakfast was huge plus for our family. The rooms and public areas are clean and well appointed.
The cons
Rooms are small ( we booked a quadruple family room and got given a triple and space was still tight) the bathroom is crazy small, but this is London so sadly its about the norm for a hotel room. There is a hair drier in the room but no iron. There is also a mini bar at mini bar sky high prices, avoid this by taking the 2 min walk to the store to stock up on snacks and drinks as their is a disproportionately large amount of storage space in the room. The two biggest cons of this hotel for us were the safe and the water. On our first day we out our valuables in the room safe( large enough for a lap top by the way) and followed the written instructions for its use. These included 2 options, use a 6 digit code or use the magnetic strip of a credit card/store card. We chose the latter and the safely locked but would not unlock. After 3 attempts to open it, it time locks you out and since we had an appointment we had to head of for the day minus some things we should have taken with us. When we returned we called reception and the person that answered insisted it was not possible to be locked out of the safe, it did not work using a credit card and that there no instructions telling us to use a credit card. Someone finally came to open it and we had to show them the hotels written instructions inside the safe to prove that we were indeed advised to use a credit card and that we were very unhappy that they provided a safe that could be locked but not unlocked, that we were left without access to our cash all day and that we met with an argument when we asked for help. The only answer we got was that the written instructions would be brought to the managers attention.
We also had water pressure problems, the water pressure became so weak that the shower could not even make a stream of water, it just trickled down the head of the shower, additionally it went from shocking cold to dangerously hot in an instant. I mean really really hot, enough to scald a child or older adult. It was one of those situations where I was already wet and undressed so had to make the most of it and get dressed before calling to have it fixed.
Although both of these issues were eventually fixed I felt that there was no empathy for the paying customer. I don't worry too much when things like water issues occur, I don't look for fault in hotels, lets face it life happens. However two major issues in the same hotel both met with stark coldness and no concern for the inconvenience caused is an issue for me. I doubt that I could recommend this hotel because when life happens they just don't seem to care. Their customer care is lacking and they failed to take responsibility for our lack of access to our cash and electronics for a whole day based on faulty equipment and incorrect directions provided by them printed on headed hotel paper ( not from the safe company) This is unacceptable to me.
