I stayed here on a recent business trip as the hotel I usually stay in was full due to take that being in town. The Hotel its self is well appointed however its was by far the worst experience I have ever had in any hotel in the world. I have travelled extensively throughout the UK, Europe, Asia and Australia and regard myself as very laid back where hospitality is concerned but absolutely nothing would make me stay here again and I have made sure my company of 6000+ UK employees do not use this hotel again either which is a shame as it is within 5 mins walking distance of our head office. When I arrived I was informed that they didn't have a booking for me, thankfully I had printed off the confirmation from the booking company otherwise I think they wouldn't have bothered trying to sort out their mistake. Eventually many phone calls later and half an hour sat waiting in the reception area (after a very long journey) I was finally checked in to the smallest double room I think I have ever seen up in the roof so there was a few places in the room that the roof was so low i had to sit down to access. There was no hot water so after a cold shower I wend downstairs to the over priced Garfunkel restaurant (as it was now too late to head into town). The place was almost full and as a single diner (which I find embarrassing enough to start with) I got the impression they were really not happy I was taking their last 2 seat table, the waiter was fairly abrupt and seemed far happier to be serving the many tables of American families who from their conversations had been there a few days and must have been good tippers. I ordered an over priced beer which was eventually dropped on my table without even a glance in my direction by said waiter whilst he passed by to service the family on the table next to me eventually he came back to take my food order of pasta and garlic bread. When the food came (quite quickly) it was cold and tasteless, I usually dont take salt or pepper on my food but put quite a lot on just to make it have any taste at all, hardly worth the £17 it cost, at no point did anyone come and ask me if the food was ok or if i wanted anything else etc. The bill (to put on the room) took them 25 mins to produce and sort out by which time I had missed the start of the apprentice so I decided I would hit the bar to finish off the rest of my room allowance. The bar its self is tiny but the bar man was curious and pleasant. I loved his conversation with the receptionist about them using the company facilities to do their washing that they bring in from home every shift, classy.
Even though I was on the 5th floor (in the roof) the road noise from buses etc was really bad but it eventually died down about 23.30 and I got off to sleep only to be awoken at 1.30am by a Chinese couple in the next room having a massive argument, not the fault of the hotel however the walls were so thin that it sounded like they were in my bathroom rather than next door. Finally they stopped arguing or maybe killed each other and I went back off to sleep only to be awoken at 5am by the traffic noise starting up again.
Breakfast was included in my booking which is a shame as I could kinda tell what was going to happen and McDonnalds was just next door but I thought I might as well give it a try. £7.59 got me 1 slice of toast, 1 (quite nice) sausage, 1 rasher of bacon, 1 half cooked fried egg, 1/2 a burnt tomato and 4 half mushrooms oh and a cup of tea. On the way back to my room I asked for a iron and ironing board 25 mins. later no sign of it so I called down to reception who said they would chase it up, its now starting to get towards the time I need to leave for my day of meetings, oh and still no hot water in the shower, eventually the worlds smallest ironing board (guess due to the size of the room i was for the best) turns up and a iron.
When I was checking out I was asked by the same girl who had been the only person on reception all the time I have been there if apart from the check in taking ages has everything been ok, I simply replied no... no it hasn't expecting to be asked what was wrong but there was no reply nothing, I did have to help her work out my bill for room service as it seemed too complicated for her, good job I have kept the receipts.
So im sat there on the train home thinking to my self maybe im being over critical and everyone else seems happy with the service but no sorry I find the story above unacceptable and I hope someone from the hotel chain does too as for recommending to stay here? Not a chance, the location is great and I dare say this is why it was full of tourists who are happy because its right next door to Paddington station I only hope they don't think all of the UK is like this.
- Official Description (provided by the hotel):
- The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Ebookers, Hotels.com, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Mercure London Paddington Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn London
- Quality Crown Hotel Paddington
- Quality Crown London