My sister and I stayed at this hotel for two nights on 2nd sept. The room was absolutely tiny and ensuite tiny. The staff at the check in desk were totally unhelpful. On our second night there, we could not access our room as key wouldnt work and the porter was watching tv and did not want to be disturbed. Finally, he tried the room with the master key and it would not work., so we had to go to another room for the night. We were provided with one toothbrush between us as he couldnt find anymore. (He didnt try very hard anyway as he wanted to go back to his tv). Next morning we could not access our room until 10.20 and the staff at the desk did not care!. I would not in a million years ever stay at this hotel again. The staff there are not in the slightest bit interested in the guests at the hotel.
- Official Description (provided by the hotel):
- The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more less
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- Also Known As:
- Quality Inn London
- Quality Crown Hotel Paddington
- Quality Crown London