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“Great Stay” 5 of 5 bubbles
Review of Mercure London Paddington Hotel

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Mercure London Paddington Hotel
Ranked #479 of 1,089 Hotels in London
Sydney, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Stay”
5 of 5 bubbles Reviewed 3 November 2013

Great place to stay so easy to catch transport tube or buses. Staff were very helpful when we arrived the first time in August about 7.30am our room was ready & again in September we stayed for 8 days after traveling around Europe. Staff let as have late check out as flight wasn't till 6pm

Room Tip: King bed room large
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lindsay m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, 8 November 2013
Dear Lindsay,

Thank you so much for your Great comments on our hotel. The team and I are delighted to read that you had a great time with us and we do very much looking forward to welcoming you back soon.
Your Team at the Mercure London Paddington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,371 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 2 November 2013 via mobile

Stayed here in late October, room was small, but that's standard for London hotels, room was very clean, staff were great and location was very central to everything. Especially Paddington station which gives you access to stansted and Heathrow airports. Great hotel for the money

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mattrx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, 8 November 2013
Dear Guest,

Thank you for taking the time to write about your recent experiences at our hotel. We do apologise that you found our room smaller than expected. We are glad to hear that you were satisfied with your overall experience in our hotel. We were pleased to read your good comment about our staff. And we look forward to welcoming you back soon.
Your Team at the Mercure London Paddington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hull
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

I have stayed in this hotel numerous times when in London on business. The reception area has always been welcoming and I have never had to wait for than a few minutes to be checked in. On two occasions the room that I booked was upgraded free of charge as they had superior rooms available which was a nice surprise. I chose to have breakfast in the restaurant next door each time, and there is a large choice of continental and cooked english breakfast items to choose from on the menu. The rooms are light, airy and contemporary and have always been very clean. I would not hesitate to recommend.

Room Tip: check with the reception desk as to whether you can be upgraded for no extra charge on the day.
See more room tips
  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, 2 November 2013
Dear Liz
Thank you for your fantastic review on our hotel and we were so pleased to read everything was perfect for you and you will recommend us in the future.
We do hope you consider using our hotel again in the future.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, Dc
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

Great location for getting back to LHR....Excellent rooms...and attentive staff. I have not stayed at this location before, but it will be on the top of my list for my next visit to London and the Paddington area!!

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank standard09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, 2 November 2013
Dear Guest,
Thank you for taking the time to write us a review on our hotel and we were pleased to read you enjoyed our location location.
We do hope you consider using our hotel again in the future.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 25 October 2013

I have stayed in the hotel last week for 3 nights.
Thumbs up:
- The hotel is located just at the corner from Paddington station, which is very convenient for those taking Heathrow Express or other trains.
- Free WIFI is included in the price and it works OK.
- The rooms are relatively quiet at night.
To improve:
- Our room was not cleaned for one entire day, had to call housekeeping at 4pm
- The rooms including the bed are very small, not what you would expect for a 4 star hotel
- We extended our stay with an additional night, however had to pay a ridiculous amount for the extension, 150% more of the base price..
- The breakfast has two options: buffet or a la carte, we tested both. The buffet selection is very minimal and does not seem to be too fresh. The a la carte menu is overpriced. Tip: there are plenty of good eateries for breakfast across the street
- Reception staff is barely smiling and not greeting guests when they enter/exit the hotel. There was no hotel umbrella available for guests at the reception despite the rainy weather
Overall
If the above annoying service improvements are carried out by the hotel, it will be an average business hotel.

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Biztravellerguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, 2 November 2013
Dear Guest,
Thank you for taking the time to write us a review on our hotel and we were pleased to read you enjoyed our location and free WIFI. We were also pleased our new quadruple glazing gave you a quiet stay.
Please do accept our apology that your room was not cleaned till after 4pm and we have instructed our housekeeping of this issue,
With regard to our pricing this is very open and is purely based on yield and availability at the time of booking.
We have passed on your comments to the Garfunkels restaurant regard breakfast pricing and selection and their pricing is very reasonable compared to many restaurants in London.
We do also want to apologise for our receptionists not acknowledging you personally every time you entered or left the building and re training has taken place.
Finally please do accept our apology that all the hotels umbrellas were given out to other guests and one was not available for your use.
We do hope you consider using our hotel again in the future.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 24 October 2013

We stayed for 4 nights in October 2013. The room is a bit small, but that is probably the only downside for this hotel. Location is very close to Paddington Station. There are plenty of restaurants to choose from around the hotel.

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jpnuwat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, 25 October 2013
Dear Guest,
Many thanks for your recent review on our hotel. We were so pleased you loved our central location which was perfect for your needs in London.
Kind regards
Malcolm Linforth- Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

I was in this hotel for three days. The room are really small. I call them a box.
There is no breakfast, you have to go the restaurant just down, or pick up a coffee at the nearest starbuck or caffe nero! The only good thing is if you have to commute by Paddington station. The hotel is just at the corner.

  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mdiallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, 25 October 2013
Dear Guest,
Many thanks for your recent review on our hotel. We were sorry your booked room was smaller than expected.
Kind regards
Malcolm Linforth- Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure London Paddington Hotel

Property: Mercure London Paddington Hotel
Address: 144 Praed Street | Paddington, London W2 1HU, England
Phone Number:
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#316 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure London Paddington Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more   less 
Reservation Options:
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Also Known As:
Quality Inn London
Quality Crown Hotel Paddington
Quality Crown London

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