Stayed at the hotel last week, good location but the rooms were small. I felt very claustrophobic. I stayed there for 5 nights and by the 4 the night I was only replenished with minimal toiletries compared to the other 3 days. The female staff were not helpful. They did not understand the English language and on a number of occasions ignored me whilst I waited to be assisted on a couple of tours.
Very noisy location if you are expecting a nice quiet night sleep.
I thought that under the Accor hotel banner they would have higher customer service but was very disappointed. Will never stay here again
- Official Description (provided by the hotel):
- The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more less
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- Also Known As:
- Quality Inn London
- Quality Crown Hotel Paddington
- Quality Crown London