Dear stjohnismyfav,
Thank you very much for your detailed and complimentary feedback regarding your recent stay!
As a big fan of the NFL, I'm thrilled to have games now being held here in London, and I am very pleased that yourself and your tour were able to share the experience here with us at the London Hilton on Park Lane.
You have mentioned in particular that one of the servers in Podium went above and beyond, always making sure that she had an Americano ready for your wife each morning, and that is exactly the type of personal service that we strive to provide. I have made the management team at Podium aware of your kind words, and thank you so much once again for making this known to me.
Going forward, if you do plan a future visit to us here, please do contact our in-house team at reservations.parklane@hilton.com and we will be more than happy to assist you further.
Have a great winter season,
Yours sincerely,
David Gerrard
Guest Services Manager
London Hilton on Park Lane