This is my second stay at this hotel as part of a larger business group. Indeed, the location is great. But the hotel has been ageing even if staff try their best to cope.
When I checked in, the room I got actually smelt bad. They had tried to mask the smell with air freshener but that made it worse. I do not know why they didn't take that room offline until they rectified the problem. After due apologies, they gave me another room, which was OK. When I visited the gym, it too smelt stale. These smells are typical of an older hotel that has a very high occupancy.
The executive lounge is strangely designed. The reception for the lounge is situated out of the line of sight of the entrance, which may be OK if the access card system at the entrance worked well. I had to get my key card changed twice (the card worked for my room door) before I gained entry on my 3rd attempt with a staff in tow to ensure I do not have to make a 4th attempt.
All this is tiring and not worthy of a Mayfair property.
- Official Description (provided by the hotel):
- In the heart of Mayfair, the London Hilton on Park Lane is close to all that London has to offer, whether it's musicals and theatres or world famous landmarks. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites, there is something to suit every taste. Meanwhile, the five bars and restaurants remain destinations in themselves, offering something for every taste, including our Michelin-starred restaurant Galvin at Windows and trendy nightclub Whisky Mist at Zeta. ... more less
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- Also Known As:
- London Hilton On Park Lane Hotel London
- Hilton Hotel London
- Hilton International London
- Hilton London
- Hilton Park Lane