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London Hilton on Park Lane
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Reviews (3,437)
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2,103 - 2,108 of 3,437 reviews
Reviewed 24 June 2014

Fantastic location, amazing views of the city, exceptional service, what more can you ask for. All hotel properties were clean, resturants and bars are wonderful. Highly recommend staying at this Hilton property.

  • Stayed: June 2014, travelled as a couple
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Thank sroma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 25 June 2014

Dear sroma1,

Thank you very much for your recent review.

I am very happy to read that you have had such a great stay with us, and that the service you have received was so exceptional.

Thank you very much once again for your kind words, and I look forward to having you with us again.

Yours sincerely,

David Gerrard
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We have been fortunate to stay at this hotel a number of times and have always been very impressed the rooms are very comfortable with stunning views over the city and Hyde park, the staff are always very helpful and friendly.

Well worth a visit is the cocktail bar for a lovely relaxing drink and again the stunning views!

The hotel is in an enviable position close to many attractions and easy accessibility for the tube etc walking distance to harrods and Harvey Nichols all in all a perfect base to stay for a visit to the city.

Room Tip: All the rooms seem to have spectacular views and every one we have stayed in have been excellent if you have a preference for either a park or city view you may be able to ask when booking but either are exceptional
  • Stayed: May 2014, travelled with friends
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Thank Lovetoholiday2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 25 June 2014

Dear lovetoholiday2013,

Thank you very much for your recent review.

I am very happy indeed to read that your stay with us has been a comfortable one, with great views and a perfect location.

Thank you very much once again for your review, and I look forward to having you back with us again in the future.

Yours sincerely,

David Gerrard
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We were at the Park Lane Hilton to make it easier to look after our guests and this took us away from our usual major chain. I was pleasantly surprised in every respect. We took our car which we needed at either end of the weekend but I would not recommend doing so unless you have a similar requirement. Parking in the moderately used underground car park is £50 a night BUT to get into the car park, you have to enter the congestion charge zone (by all of 50m) and add another £11.50 (per weekday) to your costs. The car park does not appear to have in and out privileges.

The location is excellent for both walking and public transport. The hotel is well kept if a bit of a mix of styles. The executive rooms are on high floors but the lounge, inexplicably, on the first. The food in the lounge is exceptional, far outclassing our usual hotel. The elevator system is good but you won't want to sleep next to one. We had an excellent city view from our room and discovered a blind operated by one switch amongst many of a curiously old-fashioned design. The bed was very comfortable, the air conditioning effective on a weekend which required it and the bathroom very satisfactory. We were unable to get into Galvin at Windows but the Podium Restaurant (which I have reviewed separately) was excellent.

At around £300 a night, the stay was not cheap but we had no such expectation on Park Lane. This was a very satisfactory stay.

Room Tip: Choose between a city and a park view. Don't get placed next to the elevator.
  • Stayed: June 2014, travelled as a couple
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Thank John_Oram_Eats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 25 June 2014

Dear John_Oram_Eats,

Thank you very much for your recent review.

I am very pleased to read that you have had an enjoyable stay here with us, and that our location so perfectly suited your needs.

Thank you very much once again, and when you next plan a return please do contact us at reservations.parklane@hilton.com and we will be more than happy to assist you.

Yours sincerely,

David Gerrard
Guest Services Manager

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Reviewed 21 June 2014

Phenomenal location. Close to tube, bikes and Kensington. Restaurants, grocery and shopping right around the corner. Down the road from Russian Embassy.
Service effective, Concierge is also the bellman, so don't expect immediate service from him sometimes.
Rooms clean. Bathrooms could use minor touch-ups and upgrade, but location makes any imperfections acceptable. Rooms all very easy to sleep in. Quiet, dark, comfy bedding and views of the trees or park make it cozy. Maids can read the do not disturb sign on the door. Internet is intermittent in rooms. No fridge in room. Ice is currently a mystery.- I'm still looking for it.
I stay here frequently, and have yet to visit the bar and restaurant. No gym, but will give you a day pass to LA Fitness down the road for £10.
Lean on 5 star services, but sure is 5 star on location which will always make me want to return.

  • Stayed: June 2014, travelled on business
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Thank LaLa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 25 June 2014

Dear LaLa W,

Thank you very much for your recent review.

I am very pleased to read that you have had a great stay, enjoying both the room and especially the location.

When you next plan a return, please do contact us at reservations.parklane@hilton.com and we will be more than happy to assist you further.

Yours sincerely,

David Gerrard
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Stayed at this hotel for business. I had a renovated room which was very big and comfortable. The hotel is located in the heart of London and walking distance to Buckingham Palace, Hyde Park, Oxford Street, Piccadilly Circus, Harrods and more.

It also has easy actress to the underground transportation and you can grab a "hop on, hop off" tour bus right in front.

The service is amazing and the staff really makes you feel at home. Behind the hotel, there are many shops, pubs and yummy restaurants.

  • Stayed: May 2014, travelled on business
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Thank FoxyRoxy1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 25 June 2014

Dear FoxyRoxy1967,

Thank you very much for your recent review.

I am very happy to read that you have had an enjoyable stay here with us, and that both the service and the location were so to your satisfaction.

Thank you very much once again, and we look forward to having you with us again in the future.

Yours sincerely,

David Gerrard
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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