Our family reserved this hotel to finish off a month long stay in Europe as our plans included a return flight from London. We booked the Mayfair Suite at 550 pounds per night for myself, my husband and our 7 year old son (just as we book suites at all hotels to offer us space and privacy). The hotel is in a great location, within walking distance to Buckingham Palace but the advantages stopped there. Our suite was 2 rooms, barely. We had one single closet and not enough room to unpack 3 carry on suitcases. The suite had only one bathroom, with no separate toilet, making accommodations a bit tight. But, we did have a view of the London Eye. We tried to purchase sightseeing tickets from the concierge on the city's hop-on-hop-off bus/boat tour, the same tour we do in virtually every city we visit. Twenty minutes later, we were still trying to purchase the tickets from a concierge who was nice but didn't speak enough English to fulfill our basic request.
The executive lounge offers snacks and full bar and closes at 11 so we planned to go there after dinner for a night cap. We arrived at 10:30 to find everything had been cleared out. Another guest informed us that the staff clears all of the food and drink at 9 pm. Really? Why stay open until 11? So, we retreated to our room to order a bottle of wine from room service ... but no room service menu. So, we called down to have a menu delivered. After reviewing the 5-6 offerings of red wine, we called room service to order the Barolo. The person answering from room service didn't understand our order and passed us to another person ... who didn't know what a Barolo was ... and passed us to another person, who asked us if Barolo is a red wine. Please remember, this wine is from the room service menu. We asked this last person if he spoke English and he answered "maybe" and told us they would have to call us back. Later, we were told they were out of the Barolo we had ordered. They offered a Chianti instead but we declined and decided to go to bed. Fifteen minutes later, a waiter knocked on our door with a bottle of Chianti - and a bill for it. We again declined.
Oh, and we have to pay for Bloomberg TV (despite the 500 pound per night rate).
We have had the privilege of staying in some incredible hotels during our month in Europe - The Shelbourne in Dublin, the Gray in Milan, the ME in Madrid, the Dumar in Valencia, the Park in Memmingem and the AC in Nice. Of all of these hotels, this hotel was the highest price with the poorest and most frustrating service. I suggest you look elsewhere for your next trip to London.
- Official Description (provided by the hotel):
- In the heart of Mayfair, the London Hilton on Park Lane is close to all that London has to offer, whether it's musicals and theatres or world famous landmarks. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites, there is something to suit every taste. Meanwhile, the five bars and restaurants remain destinations in themselves, offering something for every taste, including our Michelin-starred restaurant Galvin at Windows and trendy nightclub Whisky Mist at Zeta. ... more less
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- Also Known As:
- London Hilton On Park Lane Hotel London
- Hilton Hotel London
- Hilton International London
- Hilton London
- Hilton Park Lane