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All reviews the executive lounge podium restaurant trader vics mayfair suite afternoon tea overlooking hyde park diamond member buckingham palace green park high floor an upgrade london skyline london eye big ben concierge doorman piccadilly
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Reviewed 30 July 2019 via mobile

Me and my friend went for afternoon tea, we was seated at the bar upon arrival while our table was ready,once seated our waiter explained the menu for us and asked if there was anything we wanted changing , then he explained about the teas, we choose our teas and when they were brought over you even get a timer to give you the perfect blend, unfortunatley we didnt like the teas we choose but this wasnt a problem and we was able to choose another blend..the food had started to arrive by this point..it was quite simply the most amazing food i have ever tasted the flavours were jist popping in our mouth, and the way that the cakes looks was quite simply stunning. Would i go back ....i think i could live there, honestly it was delicious ...we even got a carry bag to take home with 4 extra scones .

Date of stay: July 2019
Trip type: Travelled with friends
1  Thank sarahianh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 31 July 2019

Dear sarahianh,

Thank you for your lovely review! I am so pleased you visited the Podium Restaurant to have afternoon tea and you were greatly impressed with the quality of food! I am glad that you were able to bring any leftovers home with you so that you can continue the afternoon tea experience at home.

We hope to see you again in the near future and maybe you can try one of our other excellent restaurants.

Kind regards,

Natalie Tam

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Reviewed 30 July 2019

Really nice hotel in a good area the staff was great and would love to came back as soon as possible . The drink in the bar area are good and I had so much relax in my room . So bad I can’t extended my stay

Date of stay: July 2019
Trip type: Travelled on business
2  Thank MarkJaesky
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 31 July 2019

Dear MarkJaesky,

I am pleased to read your 5 out of 5 review. It is great that you had the opportunity to visit the hotel outlets and that the staff provided wonderful service.

We hope that we will be able to welcome you back in the near future and hopefully you will have the chance to stay with us for longer.

Kind regards,

Natalie Tam

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Reviewed 29 July 2019 via mobile

This hotel looks dated from the outside...and so it should, being the 1st Hilton to open in The UK. Inside it is beautiful! A luxurious foyer with lovely fresh flowers. The staff were very pleasant and helpful. So important when you are a lone traveller. My room was only about a third of the way up but still had spectacular views across Hyde Park. The food and cocktails were delicious. I hope to return again soon.

Date of stay: July 2019
Trip type: Travelled solo
1  Thank FionaC2366
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this reviewResponded 31 July 2019

Dear FionaC2366,

I am pleased to read you had an excellent stay with us. It is great to learn that you were impressed with how luxurious the lobby is which provided you with a wonderful first impression. Furthermore, I am glad that the staff looked after you very well and that you received a gorgeous room boasting views of Hyde Park.

We hope to see you again in the near future.

Kind regards,

Natalie Tam

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Reviewed 28 July 2019 via mobile

Having looked forward to this birthday treat for a long time overall it was disappointing. The restaurant didnt seem to have any air conditioning on a heavy day. The staff were pleasant but not very attentive and we werent offered refill of tea or water. I asked for lemon and ginger tea which I didnt think was that unusual but the staff just didn't seem to understand. Initially I was presented with a teapot of hot water,then no tea just lemon in the teapot. The food was good and beautifully presented but the service was not 5 star. Overall ok but have had much better afternoon teas.

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank CHH69
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DanielleHilton1, On behalf of the staff at London Hilton on Park Lane, responded to this reviewResponded 30 July 2019

Hello CHH69,

Thank you for sharing your experience with regards to your recent stay.

We are so sorry to learn that your afternoon tea fell short of your expectations.

We are sorry to hear that you experienced a less than satisfactory level of customer service. This is not typical of our hotel, nor our staff. Please accept our apologies and rest assured that we will follow up internally to address your concerns.

Please also accept our apologies for the poor air conditioning within our restaurant. We will follow up with our maintenance team to reassess if the temperature is comfortable for our guests.

We hope to welcome you back in the near future to have the opportunity to provide you with the excellent level of customer service that we pride ourselves in delivering.

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Reviewed 28 July 2019

Very disappointing...standards have dropped drastically... no use paying for exec lounge unless you have a middle eastern palate re evenings capanies.... staff delightful so no fault there .... but this hotel does not cater for Europeans what so ever! Won't be coming/going back ... have been coming here approx 40 years on and off! ... windows bar now a dico, with ladies of the night on display! Shocking downgrade... but maybe that is what this type of clientele want!!!!

Date of stay: July 2019
Trip type: Travelled as a couple
3  Thank GallopingGourmetjsy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DanielleHilton1, On behalf of the staff at London Hilton on Park Lane, responded to this reviewResponded 30 July 2019

Hello GallopingGourmetjsy,

Thank you for sharing your experience with regards to your recent stay.

We are so sorry to hear that you were disappointed with the canapies on offer in our executive lounge. We appreciate your feedback and have shared this information with our food and beverage team for further internal review.

We also regret to learn about your disappointment in regards to the Galvin at Windows restaurant and bar. New perspectives on our hotel and our facilties allow us to make enhancements to our guest experience on an ongoing basis.

We sincerely hope that you will take the opportunity to visit us again in the near future.

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