I experienced similar to other visitors with respect to certain aspects of service after our recent stay. Firstly our hotel room was a five to ten minute walk from the lifts. This was swiftly changed following a fire alarm going off ten minutes after arrival. Note ask for rooms near the lift access as this was the farthest I have ever had to walk to a room. The rooms are dated and bathrooms way behind modern times. The hotel check in and out had waits of over ten mins due to lack of staff. The staff themselves are professional whereas the issue is the lack of them. This is the worst Marriott I have stayed at with regards to service and feel, the corridors are long and have a hospital feel. Information is lacking and the fitness facilities require special access rights and trips to another floor of the hotel, basically you have to go between floors to even get into the facility aka crystal maze style! The location is great but you can stay at premier inn for a similar type of service and feel. I Stayed at Hilton tower bridge the first few nights and was well worthy of five star rating and significantly better value.
- Official Description (provided by the hotel):
- Painted with a signature backdrop, the historic London Marriott Hotel County Hall offers proximity to our city's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from the front doors of our hotel in London, England. Stay with us and hold your events here, as we feature distinctive venues that can accommodate every occasion. ... more less
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- Also Known As:
- Marriott London County Hall Hotel London
- London Marriott