On arrival at this beautiful old Hotel, we had a warm welcome, (as always), & a lovely surprise upgrade to a large Exec Room, King Bed, River Thames view. The Restaurant & Bar Lounge have been completely refurbished & new menus, new Head Chef since our previous visit, last year.
Room spotlessly clean. Lovely large windows & view of river. Nice bathroom, with good quality towels, face flannels, bath/shampoo/gels. Tea, coffee, chocolate, drinks & Biscuits, full mini bar in room.
Didn't use wi-fi so can't comment on that.
ALL staff extremely helpful, cheerful, friendly & efficient, with VERY SPECIAL MENTION for Perina Rodrigues in Guest Relations, who welcomed us back, sent a lovely fruit basket to our room, & went out of her way to make our stay such a great experience, (especially when she heard my hubby wasn't well one day, & arranged our
day by day extensions of stay with charm &
efficiency; Mark & all in Reception; Anna & Kamila in the Bar Lounge, who welcomed us back & always
served our snacks & drinks with a smile & cheerful word;
the young man (sorry, didn't get his name) who worked
so hard all evening on Thurs. 6th Sept. in the
Library/Restaurant to make our celebratory meal with
family such a pleasant experience; the Concierges - who
are a mine of useful info & even re-charged my mobile
phone for me, as I'd left my charger at home, dealt with
our luggage, called cabs for us, etc. - always with great courtesy & a smile.
Enjoyed the lovely swimming pool on 6th Floor.
Residents changing facilities etc not ideal - ladies very cramped & could be better. Location of showers not
immediately apparent. We never found the jacuzzi?
We found the new " chefie" trend of having different elements of a main course being put in separate little
dishes often meant that it was difficult to eat, (with the
large cutlery), especially the fish & chips - chips in a
bowl, fish on a board, & often some elements were cold
whilst others piping hot! Not ideal. My hubby had Bar
Snack of Beef slices inside a split Yorkshire Pudding &
a jug of gravy - but how do you pour gravy on it, when
it's served on a wooden board? No logic to that.
However, food was tasty.
Breakfast - only once did we see anyone being given an actual Menu. Just told to help ourselves from cereals,
fruit, etc, & waiting staff asked if we wished hot food
drinks. On Sat. morning, there were casseroles of some hot breakfast food on a table in the restaurant, but, again, no menu provided to enable us (or others) to choose other items, & the food in casseroles NOT really hot enough. The Marriott at Garstang, Preston has much better casseroles with hinged lids - easier to use - & system to keep food much hotter.
The sofa seating in Restaurant too low for tables. Other chairs fine. The return of Bar & Restaurant very nice, but think food needs to be hotter & some presentations should be re-thought - nothing wrong with a nicely presented main course, simply on a plate, not in different containers!!!
Nevertheless, our entire stay was excellent & we will return again, as it is a lovely hotel, great staff, delightful ambience, & superb location for business or touring the city, with Underground & Bus in close proximity, & great for a stroll along the river embankments. Thank you, to all in County Hall, & especially to Perina, Kamila & Anna.
- Official Description (provided by the hotel):
- Painted with a signature backdrop, the historic London Marriott Hotel County Hall is in close proximity to our city's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from our hotel's doors. Our hotel boasts distinctive venues that can accommodate for every occasion. ... more less
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- Also Known As:
- Marriott London County Hall Hotel London
- London Marriott