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“Amazing location”

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London Marriott Hotel County Hall
Ranked #175 of 1,069 Hotels in London
Certificate of Excellence
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing location”
Reviewed 12 May 2014 via mobile

Great service, very good quality of the accomodation, nice staff and attentive to the costumers needs, the location is amazing and we got a room with a great view to the thames river, we were not able to enjoy the facilities due to a very short stay but we will certanly come back, the cost is expensive but it is worrth due to service quality and location

Stayed May 2014, travelled as a couple
Helpful?
Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Greater Melbourne, Australia
Level 6 Contributor
3,679 reviews
229 hotel reviews
common_n_hotel_reviews_1bd8 713 helpful votes
Reviewed 11 May 2014

This hotel has a great location off Westminster Bridge. It is old and has retained its historical roots. The rooms are large but average quality but th3e staff are very friendly and willing to help.
The Executive Lounge is small and the food just OK but done with a smile. A good hotel in London

Room Tip: Try for a room overlooking The Eye and the Thames
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

We booked the Marriott as the hotels we usually use were fully booked. The entrance and buildings are impressive. The staff were helpful and the room clean and well appointed. We had booked a triple room with two doubles . Unfortunately they only had a room with a single kingsized bed despite knowing there were 3 of us with a sixteen year old child but they did offer to put in a fold up bed. This was in place when we got back late but with no bedding other than a blanket. The biggest issue was the ageing window howled and whistled in the wind all night . It was windy but the noise was surprisingly loud and distracting. Unfortunately didn't get an opportunity to try any of the facilities or restaurant.

Room Tip: River view rooms may only mean a glimpse at an angle and the presumably listed nature of the buildin...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, General Manager at London Marriott Hotel County Hall, responded to this review, 14 May 2014
Dear Jonathan,

Thank you kindly for your review and comments with regards to our helpful staff. We regret sincerely that the room type allocated was not to your initial request and apologise for the concerns you encountered, which I have now instructed to be corrected immediately.

I hope we may have the pleasure to demonstrate a true Marriott experience on your next stay with us.

With kindest regards,
T Maw, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, CA
Level 5 Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 May 2014

The property is about a 3-star in my book; but the location is so good that is compensates. Hotel is within easy walking distance of almost half o the major attractions I was hoping to share with my guests. The food is good and staff are helpful. I would certainly stay again!

Room Tip: River view is worth it.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BienVago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 6 Contributor
175 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 8 May 2014

We have learned on our trip to London that the Brits use the word Brilliant to describe something truly excellent. The Marriott London County Hall deserves to be described as brilliant in every way.

Located in a massive, old building, the hotel beautiful and beautifully kept. It is exceptionally clean and we found it well maintained (the carpet in the lifts (elevators) was a bit worn, but it gets a lot of traffic). Understand that this is an old building.....and massive. It holds an aquarium, offices for the London Eye, several restaurants, another hotel, and more. There are several steps to enter the hotel (I am not sure if they have a lift for the handicapped) and the decor is in keeping with the original building.

I could be knit-picky and tell you all of the minor complaints. Our room was a very long walk from the elevator (just because of the size of the building). Since it is an old building, the plumbing is older (but works quite well for an older building). However, any small inconveniences are overtaken by the property overall and mostly the OUTSTANDING staff.

Our room was an Executive "suite" (two rooms) with a decent view of the London Eye and north. The room was beautifully decorated, excessively clean, and QUIET. Just what you would hope for in a Marriott.

Since I am a Lifetime Platinum member, we were served a lovely (another English word!!) breakfast every morning in the Library, and all day drinks and snacks in the Executive Lounge. The staff in both were fantastic (a hallmark of this hotel).

I read another review on TripAdvisor from a reviewer that said he was a Platinum member,felt that this hotel was not up to Marriott's standards, and didn't believe it deserved its rating by the Marriott chain. Of course, I can't know what caused his experience, but ours was totally different. I have stayed in Marriotts all over the U.S. and internationally, and this was one of the best I have experienced.

Now to the staff. One of the best, if not THE best, I have ever experienced in ANY hotel. When we arrived (early in the day) our room wasn't quite ready. The young lady at the front desk made sure we were comfortable in the Executive Lounge and then personally delivered our room key when our room was ready a short time later.....and the service just kept getting better from there. Excellent concierge staff. They made great suggestions and made sure we were able to see everything we wanted to see....they didn't try to just send us to the most popular places but were interested in what WE wanted to see. The front door and bell staff were very friendly and attentive. Obviously, the management of this hotel is doing a GREAT job.

We would definitely return to this hotel on a future trip to London. I could go on and on, but if you are looking for a great hotel, fantastic staff, great location in London, this is it.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sverige
Level 5 Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 May 2014

A hotell with great service and location, we had a view over Big Ben and London Eye from our room. The only downside was that one of the beds where a bit hard and one of the mornings there where almost no hot water in the shower, I guess many people where showering at the same time at the hotell. But overall a great stay. Try the coktail Hanky-Panky in the bar, its great.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 May 2014 via mobile

Had 2 nights in this lovely hotel..the staff are great very helpful and polite nothing was too much trouble. We stayed in a suite with a balcony overlooking the Thames and the London eye it was magical.
The room was spotless and well stocked the swimming pool and gym were very nice ... Brilliant location ... Wonderful food all in all can't fault it.

Stayed May 2014, travelled with friends
Helpful?
1 Thank cayenne1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel County Hall

Property: London Marriott Hotel County Hall
Address: Westminster Bridge Road | Westminster Bridge Road, London SE1 7PB, England (Formerly Marriott London County Hall)
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#138 Luxury Hotel in London
#206 Romantic Hotel in London
#230 Family Hotel in London
#243 Business Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — London Marriott Hotel County Hall 5*
Number of rooms: 206
Official Description (provided by the hotel):
Painted with a signature backdrop, the historic London Marriott Hotel County Hall offers proximity to our city's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from the front doors of our hotel in London, England. Stay with us and hold your events here, as we feature distinctive venues that can accommodate every occasion. ... more   less 
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Also Known As:
Marriott London County Hall Hotel London
London Marriott

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