Not sure what to make of this Hotel was a strange experience, arrived on Friday afternoon for a two day stay, arrived early at 1pm and was told they would call me on mobile when room ready so took a stroll down the Southbank, it was near 3pm so returned to be told room still not ready and could we wait a further 20 minutes so we decided to visit the executive lounge a very small dark room with no windows not very exciting at all and felt more like a waiting room for people going home or waiting for their room and not a place you would go to otherwise..
finally we had been allocated a room and was ready for us seemed quite clean and spacious bathroom was very basic but was okay not sure it's 5 star standard though shower very weak seen better bathrooms at much lower star rating.
View was okay but not great was on second floor so was not high up could see Big Ben from one angle and London Eye was just outside and could see left side of wheel.
visited the Opal bar near the Embankment which had awful and rude staff behind the Bar, so went back to Hotel and had an early night in the morning we went to the Library for breakfast as we were told to go to when we were given our key card for the room we sat down looking forward to the breakfast which was included that we paid for to find only a very small buffet and the English breakfast was only scrambled egg, bacon and sausages there were no mushrooms, beans or tomatoes it was a very dry breakfast and was not enjoyable.
The next day Saturday we decided to go shopping we were out for nearly 6 hours and were tired when we returned at 3pm to find our room had still not been done so could not just lay down on the bed and relax knowing they might come in at any time to clean room, I phoned reception to be told the room can take up to 5pm to be cleaned which I found unacceptable and asked for it to be done ASAP someone arrived 30 minutes later.
I then decided to have a chat with the duty Manager and told him of my complaints, he did not try and be defensive and responded well to my complaints and sent us up two glasses of prosecco.
The next morning when we went for our breakfast at the library we were advised that we had to go to the restaurant for our breakfast which would be all inclusive, of we went and were sat down and I thought was is going on two different breakfast rooms with completely different type of buffet this one had all the normal food you would have at a big hotel, when I booked I did not see two options for breakfast we paid £40 per night extra to include breakfast so do not understand why we were directed to the Library which is not a full breakfast, I thought how strange it was that a large Hotel had such a limited breakfast, I wish someone could explain the two different breakfast formats.
- Official Description (provided by the hotel):
- Painted with a signature backdrop, the historic London Marriott Hotel County Hall is in close proximity to our city's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from our hotel's doors. Our hotel boasts distinctive venues that can accommodate for every occasion. ... more less
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- Also Known As:
- Marriott London County Hall Hotel London
- London Marriott