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“The tourist hub of London”

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London Marriott Hotel County Hall
Ranked #218 of 1,089 Hotels in London
Certificate of Excellence
Los Angeles, CA
Level Contributor
75 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“The tourist hub of London”
3 of 5 bubbles Reviewed 9 June 2009

We took our 3 sons to London for 8 nights over spring break. My husband and I have been to London before having stayed on Hyde Park Corner at Four Seasons Inn on the Park (closed for renovations) and The Lanesborough (Perhaps the finest city hotel in Europe). You can in no way compare the Marriott to these true 5 star hotels. The prices, decor, service, security and clientele are of a completely different class.
The Marriott is a good 4 star hotel. We used points for the boys room and we got a good deal on our Thames/Big Ben view room on the Marriott website. Both rooms were large for European standards. I had expected them to put the boys in "a closet" with no view for a redemption room, but their room was much larger than ours, had a queen pull out sofa bed and had the side view of the park, the Thames and the Eye. The decor is standard Marriott and the real king beds are a definite plus. Each room has double sets of windows to muffle the outside noise. We had specifically requested to be very close to the boys (we gladly would have paid to upgrade them) and they ended up 20 rooms down the hall and around the corner from us. This was a huge problem the first morning when the fire alarm went off at 7:15am and my husband had to get through the 2 sets of fire doors to reach their room. We experienced some irritating problems such as the 5 brass carpet strips on the 2nd floor hall carpets outside our room. Every room service and housekeeping cart sounded like they were going over speedbumps. It woke us up every morning. Not every floor has these irritating brass strips. There were none on the 4th or 5th floor en route to the pool. In order to use the pool you must stop and register at the health club on 4, take the elevator back up to 5 and go down the hall. We were not allowed to change in the main club with the boys, but were directed to 2 very small changing room inside of the pool area. There was only 1 locker free each visit ( cost 1 pound but will be refunded after each use)and each time we saw staff stuffing their personal belongings into the other lockers.
Housekeeping was great in the boys room. Housekeeping in our room was a different story. Our bathroom trash was overflowing and went unemptied for 2 days. On our 2nd day the maid took away the mini bar beer opener. We had to go down the hall and borrow the boys opener. The opener again disappeared on day 3. We left the maid a note and a tip asking her to return it. It showed up only to be taken away again the next day! Very frustrating! Prices for the mini bar were very fair for a big city hotel. On our last night we returned after 11pm to find turndown had come but they had removed all of our towels. No one answered at housekeeping and it took the concierge over an hour to show up with towels!
Concierge service was a huge disappointment. European concierges are usually the best, but were were given incorrect closing time for numerous attractions as well as wrong line and station stops for restaurants and shops.
The biggest issue I have with this hotel is its location. Yes it is close to the tube and walking distance to many attractions. BUT...it is the most touristy place in London. The aquarium, Dali Museum, Namco station arcade and a Mc Donald's are all located on the lower level of the building with no security. The river walk outside the hotel is crowded 24/7 with street entertainers, street people etc. Safety?? The hotel usually, but not always had a person right inside the front door, but we were never asked if we were guests. You could come in the back door by Waterloo and never pass an employee before getting on the elevator. I would have felt much safer if they had installed an elevator that you needed to access with your key or even a code like the pool. Keep in mind the London Eye is right outside and they sweep the pods for bombs after each group exits. The staff had left the door to the office in the reception area open our last evening and one of our sons could clearly see a clipboard with bomb threat information printed on it in big letters!!!??? Needless to say I did not sleep that night. There had been demonstrations going on all week on Westminster bridge and parliment square with police in full riot gear. I know London is a big city, but this was not a location I would ever return to. I wish I would have spent the $1,000 per room per night and stayed at The Lanesborough.
When we checked out, our bill was debited to our VISA in pounds. We did not notice until we got home that the boys bill, which included 1 night for their room and all our hotel meals and drinks was converted and charged to our VISA in dollars using an unfavorable rate??! This makes no sense?

  • Stayed April 2009, travelled with family
    • Value
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Helpful?
1 Thank RPV5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sudbury, Suffolk
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 18 May 2009

Had a great weekend in London.
Hotel gorgeous.
15 minute walk to Leicester Square
Very courteous and friendly staff.
Clean spacious room.
Great River View
No downsides.

  • Stayed May 2009, travelled as a couple
    • Value
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Helpful?
1 Thank splumb11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis, Missouri
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed 4 May 2009

This hotel is steps from Westminster Abbey, Parliament, the Eye, No 10 Downing Street, the Churchill Museum and Cabinet War Rooms--everything you want to see and do! There is a BIG BUS CO. stop literally as you walk out the front door, so if a double decker bus ride is in your plan, convenience can not be beat! We took it to the Tower of London and then rode the boat back down the Thames. Loads of fun! The room was spacious enough for a family of 4, the staff was great, the beds were "heavenly" and the breakfast is not to be missed! I wouldn't stay anywhere else. They even managed to get us into a room when we arrived early in the morning. After flying all night, the hot shower was appreciated!

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Momof2travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Tahoe, NV
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 24 April 2009

Just returned from a week in London. We initially booked a hotel and stayed one night in South London. Took the double decker bus tour The BIG Bus which is a must on your first day to see the lay of the land. After walking around we found the Thame River and saw the London Eye which is the gigantic ferris wheel and saw that the Marriott right next to it. We inquired and found a room and it was the best decision for our trip. The convenience of this hotel is a must with all the great sites within walking distance. There is a great park behind the hotel and the weekends are full of things to do just around the hotel itself. The staff and service were excellent, the hotel offers a wonderful swimming pool and workout facility probably the best in London. Definitely a wonderful place to stay with children as well. I highly recommend this hotel in the heart of London.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 4314debra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 April 2009

We just went to London with our children (ages 6 and 10). The hotel was great! Perfect location for getting around to everything - between Waterloo and Westminster stops. Walking distance to most major sights and many restaurants. We had access to the executive lounge for continental breakfast (as well as all day snacks and drinks) - highly recommend! We never went to the restaurant, but room sevice was fairly good. The room was spacious and very quiet. We would definitely go back to this hotel again.

  • Stayed March 2009, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank RemJem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
78 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 13 April 2009

Our family stayed in this hotel for a week for Easter holiday and loved our choice very much. Some good things about this hotel:
1. the room is spacious enough for a family of 4. in addition to two double beds, we also requested a roll away bed (for free) which was put right next to the window that was facing the London Eye. My 8 year old son loved this bed very much since every morning he woke up with London Eye welcoming him first.
2. there are several small restaurants/cafes behind the hotel including a McDonald inside the County Hall. There is also a convenient store among these restaurants for you to buy every day necessitites - i.e. water, milk, instant noodles, yogurts. We find these restaurants very helpful and yummy enough - one middle-east restaurant serving full English breakfast (very yummy) from 8:00am, one bagel shop serving breakfast from 8:00am, one chinese egg noodle shop which is very popular and full with people most of the time and open from 11 am something, one English food restaurant Locale serving high standard meals, and one sandwich shop Subway.
3. the location is very convenient with Waterloo station within 5-10 miniutes walking distance. Not only that we used this station to go to Hampton Cournt by South West Railway (which can be used to go to many other interesting places, i.e. chessington world of adventures), we can also use the subway station to go everywhere in London. Also, there are many shops in the station for an easy bite - Mark & Spencer Simply Food, Burger King, McDonald, and many other small food shops selling muffins, sandwiches.
It's also economical to use taxi to most major tourist points from the hotel, i.e. British Museum, Science Museum, London Tower, most within 10 pounds distance (single trip by subway for adult is 4 pounds, and 2 pounds for children)
There is also a pier from London Eye which is right next to the hotel. Boats at this pier can bring you to Greenwich and London Tower.
4. The hotel provides free good quality tea bags, coffee sachets, milk and sugar and hot chocolate powder in the room. My two sons enjoyed the hot chocolate very much.
5. The hotel in-door heated swimming pool is available for children from 9:00am to 7:00pm. My tow boys enjoyed it when it was raining day.
I would highly recommend this hotel to family travellilng with young children.

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank orangeyellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglassville, Pennsylvania
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed 28 March 2009

I traveled to London during the last week of July, 2008 on business, and took my wife and teenage daughter with me so we could bookend a few days of sightseeing around a few days of meetings. We choose this hotel because we wanted to stick with the Marriot brand, and because this one got good write ups on TA and seemed to be near everything we wanted to see.

The hotel itself is very nice. The rooms are large and well kept. County Hall is a former government building, so the hallways are long and some of the rooms are a good walk from the elevators (lifts).

It was unusually hot for London during the week we were there (above 90 degrees Fahrenheit and sunny every day for a week). This made sightseeing a joy, although I had to continuously re-wear one of the two pair of short pants I brought with me. Who expects to need more in the UK? The pleasant weather was a nice surprise. However, it was clear that the hotel air conditioning system was not up to the challenge. Our room was HOT each day during the day. At first the hotel staff offered excuses about needing a new condenser. However, on our second day there a maintenance engineer came to the room with a fan. He explained that the building is old, and the thick granite simply soaks in the heat. It is generally not a problem, as it is usually not so hot in London, especially on a continuous basis. Sleeping at night was fine - things cooled off enough to be comfortable. The locals with whom I was meeting did not feel the same way, because most of them don't have AC in their flats - so I stopped complaining.

During our stay the hotel was undergoing the last bit of renovations to their front entrance on Westminster Bridge Road, so we did not get to see the main entrance until the morning of our departure. It was quiet nice.

We did not eat at the hotel, or even have a drink there. We read so many reviews about the overpriced breakfasts that we didn't even give it a try. There are just so many other options in London for places to eat and drink, many nearby. There are seveal restaurants right across the street. Also, there are several small conveinence stores across the street if you want to grab coffee; a sandwich; a soda; or a bottle of wine.

The best thing about this hotel is its location. To borrow a local phrase, the location is "brilliant". It is on Westminster Bridge Road, right across the Westminster Bridge from the houses of Parliament, wiht a nice view of St. Stephen's Tower, atop of which sits Big Ben. Our room had a partial view of the Thames and the London Eye, which is right next to the hotel. There are two footbridges across the Thames nearby the hotel. There are many restaurants and pubs within easy walking distance of the Marriot County Hall. Also nearby were: Trafalgar Square; #10 Downing Steet; the Cabinet War Rooms and Museum; and Westminster Abbey. We did alot of walking.

The hotel is also close to two tube stops - Waterloo Station and Embankment Station - which is just across the Thames. From these two stations you can get anywhere you want to go in London.

We saw many incredible sights, and had a jolly good time! A few "don't miss" things.....

The Big Bus Tour (not The Original Bus Tour). They pick you up right outside the hotel. Ride upstairs with the live guide. We did a full day, and hopped on and off at several locations. The Big Bus ticket also included several waking tours. Our daughter wanted to do the "Ghosts By Gaslight Tour", whic was touted as a ghost tour of London. It turned out to be a "pub crawl", with a ghostly theme. We started at The Sherlock Holmes Pub, near the Marriot, and hit several other watering holes before our tour guide Patsy, who was great, ended our walk at the Chesire Cheese on Fleet Street, rumored to be the oldest pub in London and the place which served the "special meat pies" made possible by Sweeny Todd. We also toured the Cabinet War Rooms and Chuchill Museum; the HMS Belfast; the Imperial War Museum; the Tower of London; Tower Bridge; and Buckinham Palace, which was open for tours while we were there.

We are very much looking forward to returning to London and would not hesitate to stay here next time.

  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank cjbesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel County Hall

Property: London Marriott Hotel County Hall
Address: Westminster Bridge Road | London County Hall, London SE1 7PB, England (Formerly Marriott London County Hall)
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#166 Luxury Hotel in London
#206 Romantic Hotel in London
#230 Family Hotel in London
#243 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — London Marriott Hotel County Hall 5*
Number of rooms: 206
Official Description (provided by the hotel):
Painted with a signature backdrop, the historic London Marriott Hotel County Hall is in close proximity to our city's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from our hotel's doors. Our hotel boasts distinctive venues that can accommodate for every occasion. ... more   less 
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Also Known As:
Marriott London County Hall Hotel London
London Marriott

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