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Reviewed 19 June 2018 via mobile

We had afternoon tea in the library lounge for a hen do for 6 of us. The staff couldn’t do enough for us. They looked after our overnight bags in a private area and were advised that it wouldn’t be secure, but that was ok as nothing valuable in them. We had the free flowing sparkling wine deal for £41 which was very nice. Although a service charge of £34 was added to the bill, making the total per person £46, still good value but they should include thus in any adverts. We were also told that our 2 hours were up for free flowing fizz by the waitress but that we could take our glasses into the bar if we wished, so did feel that we were being pushed out at the end, when on previous visits here myself and my husband/friends had just carried on chatting and drinking until we were ready to leave, with no time limit mentioned, even though the library lounge was quite empty in this occasion. Overall it didn’t ruin our afternoon and we had a great time

Date of stay: June 2018
Trip type: Travelled with friends
Thank jane d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

I would recommend this hotel as it’s in a great location and feels very clean and updated. Staff was very warm and friendly and the rooms were nice and quiet. London can be tough with lodging... but this one is when I would highly recommend close to some great attractions. Thanks for the excellent stay

Date of stay: June 2018
Trip type: Travelled on business
Thank bb9000cde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

What a wonderful hotel! The rooms are beautiful and the location is fantastic. Right beside the London Eye and a quick walk to many tourist destinations. The staff was very helpful and the concierge staff was the best, I can’t say enough about these guys. They had information on everything and would even help arrange tickets to plays or soccer games. I would definitely recommend.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank shaeco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2018

We stayed at the County Hall Marriott to celebrate our wedding anniversary with family. The staff are the best part of this hotel. They are friendly and attentive and always said hello when you met them whether this be in the bar, restaurant, or the chamberpersons in the halls. The building is well maintained and the rooms well appointed. We booked two rooms and they were a very long walk from reception. However they did have a reasonable view. The front desk kindly arranged a bottle of Cava to help us celebrate which was a very nice touch and appreciated. Breakfast was not quite as good as other Marriotts we have stayed at. There was a more limited choice and it was difficult to serve yourself from the buffet as it was placed so high up on the bar. I cannot see how a disabled wheelchair user would have been able to manage this independently. However, service was friendly and efficient. It is an ideal location for visiting London - close to Waterloo station, South Bank attractions and an easy walk to West end theatres.

Room tip: Ask for a Thames view room
Date of stay: June 2018
Trip type: Travelled with family
Thank Honeywood8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2018

I used to love the Library Lounge afternoon tea and bubbles deal, was always my go to place and went on average once a month. Not been this year though and took adult family for treat, very disappointed, don’t know if it’s since Alex left. Service really bad, took 40 mins for tea and cold water, water disgustingly warm and had to ask for ice. Sandwiches below average, usually really nice and want more, not this time. Cakes not to any of our liking, again usually fab, but not this time. Had to keep asking for our glass to be topped up, at one point empty for over 15 mins. Eventually service hit better but overall v disappointing to my previous visits.

Date of stay: May 2018
Trip type: Travelled with family
1  Thank Kerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma W, Manager at London Marriott Hotel County Hall, responded to this reviewResponded 18 June 2018

Dear Kerry B,

Thank you for taking the time to review your recent visit to The Library at County Hall.

We are deeply disappointed to learn of the experience you encountered, as you correctly say this is not our usual standard.

We would like to investigate a little further into your challenges. Please may I kindly ask for you to contact me with the day you were with us?

Best wishes,

Jemma Wade
jemma.wade@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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