The good : the staff are unfailingly helpful, courteous and knowledgeable; the rooms are kept very clean; the location on the Thames just behind the London Eye and across from the Houses of Parliament is one of the best in London, and the food is very good.
The bad : the layout is the worst of any hotel I've visited, and inexcusable for a Marriott. For starters, there are two entrances through the County Hall building which are under the control of other organisations which employ your average rent-a-guard type to sit at a desk. Less of an issue if these entrances didn't allow access to the Marriott itself at certain times, but they do : one at the back of the sitting area, one from the embankment. Yes, there is video surveillance throughout the hotel, but so what ? Second, and just as crucial, if you get a low-numbered room (say 501), regardless of floor, you're in for a long walk. I specifically asked for a room near an elevator for my mother who had trouble walking long distances. I got two rooms side by side at the back of the hotel, which entailed a trek along four long corridors. The staff were good enough to change this when I asked, but be aware, if you have mobility problems - specifically a heart condition - insist on a room near the elevators. The downside is that you may well end up with a view of the solid centre of the hotel.
- Official Description (provided by the hotel):
- Painted with a signature backdrop, the historic London Marriott Hotel County Hall is in close proximity to our city's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from our hotel's doors. Our hotel boasts distinctive venues that can accommodate for every occasion. ... more less
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- Also Known As:
- Marriott London County Hall Hotel London
- London Marriott