I stayed with a group of 10 colleagues, and regrettably we all share the same opinion. Hotel looks great when you walk in, and reception service is fine. Unfortunately things go downhill fairly rapidly after that.
The executive double rooms, whilst well decorated, are extremely small. Rooms 716 technically has a window, but it's hidden behind a wall where it's worse than useless.
Two out of the three lifts I could find were not working. I don't think any of the people trooping up 7 floors to their room collapsed, but some looked close to it.
We were ejected from the bar just after 1.00am with no warning. The lights went on and a bill was slapped down in front of us. To be fair, the bar staff had been very efficient and friendly until then.
We did, however, get a chance to continue the party outside the hotel at 3.30am when we were all evacuated due to a fire alarm. These things happen, but in my experience are normally followed by an apology the next morning. Not here unfortunately.
One of my colleagues had housekeeping knock on the door at 7.30 asking when he was checking out, I had the same at 9.00. Not really what you expect.
We gave management a chance to respond to these concerns, but regrettably nothing very constructive was forthcoming.
Hard to find reasons to reccomend staying here, although location is very convenient.
- Official Description (provided by the hotel):
- Holiday Inn London - Kensington High Street is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more less
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- Also Known As:
- Kensington Close London
- Hotel Kensington Close
- Kensington Close Hotel London