My partner and I stayed at this hotel Friday 18th. Before we had arrived I had arrange a bottle of bubbly to be in our room as a surprise. I liaised with Monika the room service manager. She was extremely helpful and arrange my request. When we arrived we found difficulty finding the underground parking but there was someone outside to help us. We went to reception to check in who we had Monika to check us in. Monika was really welcoming asking us if we were here for a special occasion. Even tho we wasn't really it was just our first weekend away since having a baby she still had upgraded us to a executive room as she said it still a special occasion which was a really lovely surprise.
We found our room at ease as the hotel is well sign posted (if you did get lost you can always easily find someone who is more than happy to help you). When we entered the room too be honest my first fault was this is a pretty small room however it didn't bother me as we weren't cramped.
Our bottle of bubble was there as we had requested plus Monika (room service manager) had also arranged strawberries dipped in chocolate. Such a lovely surprise again! I did have to ring down to room service as only one glass had been given and too my surprise I actually spoke to Monika. She was really apologetic about it and we didn't have to wait long at all for the extra glass. Monika had actually personally came to our room to deliver the glass and also brought us some fruit for the mistake. She didn't need to but we are greatful as we did really enjoy it and I was very much impressed with the customer service.
My partner and I got ready to pop out for some cocktails whilst getting ready we ordered some room service for nibbles our starters. My partner ordered us the duck wraps and spring rolls. The food was AMAZING we literally licked the plate clean. Words actually can't describe how amazing the food was. Also the the food arrived prompt and didn't have to wait long at all. When me and my partner arrived back to the hotel we just wanted to lay in bed get our dinner and enjoy a film. I ordered the spag Bol and my partner ordered the beef burger also we actually got our film free due to a room service deal they have. Again I couldn't complain and they do not hold back on the portion sizes either.
That night was stupidly hot and sticky and we were greatful for the air conditioning, the bed we're comfy. We really did have a lovely night sleep it was defiantly what we needed.
We did upgrade for the breakfast which was really at a reasonable price considering it included everything. Again I couldn't fault the food at all. It was amazing they kept the buffet topped up and clean. The staff we're welcoming and we received a quick service.
The only gripe I have is that when we checked out and paid for the car parking the gentleman told us that he gave us a special price but he didn't it was a standard tariff as we saw the car park prices on a sign as we left. I would of been fine if he said that you been here for 12 hours so the cost is....... But this isn't major issue.
Overall this hotel is brilliant and I will defiantly stay here again. The staff are amazing, they all have brilliant customer service skills, all welcoming and always happy to help you.
The food is amazing. Cannot fault it at all.
The location is perfect.
Rooms are clean and comfortable.
The money we paid was reasonable and we defiantly got more for our money.
Thank you to all the staff for making our stay so relaxing :-)
- Official Description (provided by the hotel):
- Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more less
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- Also Known As:
- Kensington Close London
- Hotel Kensington Close
- Kensington Close Hotel London