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“Misleading!” 3 of 5 bubbles
Review of Holiday Inn London - Kensington

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Holiday Inn London - Kensington
Ranked #615 of 1,086 Hotels in London
Birmingham
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Misleading!”
3 of 5 bubbles Reviewed 14 August 2014 via mobile

My husband and I stayed here for 2 nights for his birthday having found it through a 3rd party website. On entering the hotel we found the reception area to be very smart and modern and were impressed. On entering our room however we were a little disappointed. It was VERY small and very, very plain and basic, it was however nice and clean. The view from the window of our room was pretty rubbish, it was just the grey walls of the outside of the building as well as other peoples rooms :-/ we didn't spend much time in the room so overall we were happy enough with the stay, just hoped it had been a bit nicer as it was the first time my husband and I had been alone in 2 YEARS! I'd probably go again and would recommend it depending on the reason of your trip.

Stayed July 2014
Helpful?
Thank BrummyMummyto4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riikka G, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review, 18 August 2014
Dear BrummyMummyto4

Thank you for your stay at Kensington Close hotel!

As the hotel has finished a multimillion refurbishment, we are still soft refurbishing the rooms and renewing the bathrooms! I would recommend for a future stay our Executive rooms as they are located higher floors in the hotel and would ensure a better view. We also do lovely offers that include the use of the Leisure Centre and Spa for a truly relaxing stay.

I do hope you will come and stay with us again in the near future!

Kindest regards,

Riikka Granroth
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (704)
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Sydney, Australia
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

Kensington Close is in an excellent position to see London. We were able to walk just about everywhere and the Train station/buses were a few minutes walk away. The hotel is large and the rooms are slightly smaller than others. The location makes up for that - do ask for a double bed or you will get to single beds for a couple - not ideal. The house keeping staff were very good as was the restaurant staff/door men and concierge. The reception staff not quite as helpful but they may have been having a bad day.The restaurant was quite nice. This was first visit to London so hard to compare with other hotels.

Room Tip: Make sure you ask for the double bed if you require one otherwise you will get single beds.
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ruth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riikka G, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review, 18 August 2014
Dear Ruth D

Thank you for choosing Kensington Close hotel for your first visit to London!

Our location truly is remarkable! It is great to read you have taken a full advantage of having the Tube and Bus routes very close to the hotel. Even more amazing is to be able to walk to Hyde Park as well as Kensington Gardens!

I am glad that you found the staff happy and helpful! I will most certainly mention the feedback to the Management! Even though the Reception staff can sometimes look deeply focused, please be assured that they are very happy to help; a quick call in regards your twin bed and we could have changed the room for you! I hope this doesn’t hinder your decision to come back, as we would love to see you again!

Kindest regards,

Riikka Granroth
Guest Relations Manager
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Saint Peters, Missouri
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 13 August 2014 via mobile

I gave the rooms only a 4 star because they were very small. They were clean and since we were not in the room much I guess it was ok. The breakfast was great the people working there were very nice and helpful. Could not put a value on the room because it was included in our tour package. It was close to good restaurants and shopping and Kensington palace was only a short walk from the hotel. Ate in the bar once and the food was good and the girl who was working that evening was really nice wish I had gotten her name. I think you would be happy staying here.

  • Stayed July 2014
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Litequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riikka G, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review, 18 August 2014
Dear Litequeen

Thank you for staying at Kensington Close hotel!

I am happy to read that you enjoyed your stay with us! I am sure you will appreciate that the room sizes are quite competitive when it comes to London. We also offer an upgrade at reception with a small fee to a bigger and more comfortable room!

I’m delighted that you tried our Bar and will most certainly mention your comments in regards the staff to the Bar Manager! I am sure he will be able to identify the person you were describing!

Thank you again for your feedback, it is greatly appreciated!

Kindest regards,

Riikka Granroth
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 13 August 2014 via mobile

The hotel is very clean, a nice warm welcome from the porters. the staff are quite attentive with the service and very friendly... The afternoon tea was lovely in the bar area, clean plates and cups... Very well presented table that we booked... Bar staff are also very nice and talkative. Overall I would come back with friends.

Stayed August 2014
Helpful?
Thank Pepsimax32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riikka G, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review, 18 August 2014
Dear Pepsimax32

Thank you for your kind review!

I am glad to read you tried our Afternoon tea! I am pleased to let you know that we also serve Gentleman’s Afternoon Tea and are renewing the cocktail menu at the Bar, I would be happy to welcome you back to try it!

The Housekeeping staff does work hard to keep the hotel in an excellent condition, and it is great to see it has been noted! The Porters are lovely and always smiling, and to be able to mention this to the Manager makes my day!

Thank you again for taking the time to write your feedback! Hopefully we will be able to welcome you back in the near future!

Kindest regards,

Riikka Granroth
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brandon, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

As you might conclude from the reviews, this hotel seems to be hit or miss. Our stay was a definite hit. Originally we had booked a standard room but decided to upgrade to the executive room to get WiFi. We were given a room on the eighth floor room 816. While not huge by North American standard there was more than enough room for my husband and I. There was plenty of storage space to unpack for our weeks stay. The bathroom had been recently renovated and the shower was great. Take advantage of the Molton Brown products as they are nice. The bed was great after our long days of touring and the room quiet. The breakfast while the same everyday had enough options. The concierge and bell hops very helpful. The location is great. Close to the tube, buses, pubs, shopping. All you do is go straight out of the hotel and up the small hill a couple of blocks and you are on Kensington. Enjoyed our stay!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Juli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riikka G, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review, 18 August 2014
Dear Juli C

Thank you for staying at Kensington Close hotel!

I am glad to read you had a wonderful stay here with us! You are absolutely right about the rooms on the 8th Floor: They are slightly larger than other categried as they are Executive rooms, and they do come with the amazing Molton Brown products as well as complimentary Wi-Fi! I am pleased to read you also noticed the newly refurbished bathroom!

The breakfast has gone a long mile in the past few months and it is great that you enjoyed it. The Concierge team is very knowledgeable and happy to help in any situation! I am delighted to pass your views of both departments to the Managers!

Thank you again for taking the time to give your feedback, I truly hope we can welcome you back in the future!

Kindest regards,

Riikka Granroth
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludlow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 10 August 2014

We booked a room through a third party website, however we experienced problems with the booking process, so contacted the hotel directly and followed their advice to cancel the online booking and then made the booking with the hotel. On arrival at the hotel we were told that we had cancelled our booking; we were then offered the same room, which we believed we had booked, at over £100 per night more than our original booking price. When we asked to see the manager of the booking department he was nothing but rude and unhelpful. We had clearly turned up expecting our booking to be honoured and he was not prepared to accept this or to offer a room at the same price even though it was available. We left disgusted with our experience and stayed at the Kensington House Hotel instead where the staff couldn't have been more helpful and we had an enjoyable stay.

Room Tip: Don't go to this hotel!
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  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riikka G, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review, 15 August 2014
Dear Andy C

Please accept my sincerest apologies over the situation. This truly is not the service we strive for and therefore I would be grateful if you could contact me directly at guest.relations@kensingtonclosehotel.com as I would like to discuss this further with you.

Kindest regards,

Riikka Granroth
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark-on-Trent, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

We stayed at the Kensington Close for 2 nights in late July. My wife choose it, having stayed here previously.

We arrived early for check in, so were offered an upgrade for an extra £12 a night, but that included wifi access and at £9.99 a day made sense.

The room was up on the 8th floor , but there are multiple lifts close to the rooms, so we never really had to walk far. The room was small, even with the upgrade but well laid out and a good size double bed. The bathroom only had a shower, not an issue for us, but some might prefer a bath. The room was immaculately clean, and all the accessories; safe hairdryer etc all worked, so no complaints.

We did use the bar one evening, which is quite pricey but service is good and staff are very friendly.

The hotel is about 2 minutes from the main road in Kensington and equally 2 mins to the nearest tube station, so ideally situated.

Overall a great hotel, will definitely consider using it again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank chunkdoobiest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riikka G, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review, 15 August 2014
Dear chunkdoobiest

I am glad to hear your wife chose Kensington Close hotel for your stay in London, and that you took up on our great offer to upgrade!

The rooms on 8th floor are our newly refurbished with great views of the city and it is fantastic that you noticed the new bathrooms as well! Our Housekeeping department work relentlessly to maintain high quality service in the rooms and will be most delighted to hear your comments!

At the moment we are renewing our cocktail menu in the bar and if you are here for your travels you should also try our wonderful Afternoon Tea!

Thank you for your feedback, it is great to hear you enjoyed your stay here with us and I hope to see you again!

Kindest regards,

Riikka Granroth
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Kensington

Property: Holiday Inn London - Kensington
Address: Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#69 Spa Hotel in London
#358 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Official Description (provided by the hotel):
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London

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