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“Lovely staff”

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Premier Inn London Hampstead Hotel
Ranked #264 of 1,063 Hotels in London
Certificate of Excellence
Walsall, England
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely staff”
Reviewed 11 March 2014

We stayed at the Premier Inn Hampstead for 2 days last weekend. Brilliant! Lovely friendly staff, so friendly & helpful made us feel at ease straight away nothing was to much trouble for them. My daughter couldn't operate the vending machine properly and they couldn't do enough for her. Lovely clean rooms. Will defo stay again in the future and recommend to anyone. Also Hampstead is a lovely place and would defo recommend a visit to the park, beautiful.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daisysp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Salisbury, United Kingdom
1 review
Reviewed 10 March 2014

We have stayed at this hotel on three or four occasions, once with family including a 5 year old. We always received a good welcome and liked the standard of the bedrooms and facilities
We didn't have breakfast on the last visit, but we did on previous stays. All the staff were smiling and were very friendly. A good nights stay





  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire, England
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 March 2014 via mobile

Firstly the good - this hotel is in a good location, close to shops, tube and Royal Free Hospital. However, we were not impressed from check in onwards. We arrived at around 3 pm to find our room was still not ready. As check in was from 2 pm this was poor. We decided to have a coffee in the restaurant while we waited only to discover it was closed until 5pm for a private party. If the restaurant is sold as a hotel facility it should be available for guests, not rented out for profit. When we arrived in our room after a fairly short wait it was clean but the smallest premier inn room I have stayed in. So disappointing but would stay again for location.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goldcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2014

really nice area with restaurants and shops, Hampstead town centre only 1/2 a mile away, Very quiet despite having roads on three sides Very close to the Belsize park tube,13 minutes into central London!! £9 for the whole day on the Tube.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 March 2014 via mobile

Having not actually stayed here can only base review on using the services we felt we had to write something about how helpful and polite the members of staff were. 2 lady's on reception around mid day today 02/03/14 really did the premier inn proud with their customer service. Should I ever need a place to stay in hamstead I would stay here!

Stayed March 2014, travelled as a couple
Helpful?
Thank angie4rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey, Channel Islands
Level Contributor
654 reviews
254 hotel reviews
common_n_hotel_reviews_1bd8 661 helpful votes
Reviewed 28 February 2014

I arrived in the dark and left in the dark so this review is simply based on the room and check in experience. I arrived just after 11pm having had a busy day and wanted a quick nightcap - the bar was closed, unlike Travelodge where they have almost 24 hours bar service. Check in was initially flaky until another young guy arrived on Reception and quickly found my reservation.
I usually stay at the Premier Inn in Islington which is very comfortable with good sized rooms but as I had early morning business in Hampstead, I booked here - admittedly it is cheaper during the week than the Islington hotel.
The room was the smallest hotel room I have ever experienced, fortunately it was only me even though I had booked a double. This certainly would have fallen short if I wanted to impress my wife. The king sized bed almost filled the room and it felt as though I was sleeping in a cell. For two people it would have been unacceptable.The bathroom was also in miniature and the whole experience reminded me of university halls of residence days rather than a hotel experience.
If I have business in Hampstead again I will stay elsewhere and jump on a tube as this wasn't my best Premier Inn experience!

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  • Stayed February 2014, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Hampstead Hotel, responded to this review, 6 March 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, England, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 February 2014

We needed a hotel for a family trip to London and booking two rooms in the center of London can be expensive so we decided to look at the premier inns out of the center and booked Hampstead which was only 20 minutes on the Northern line from the west end. We were pleasantly surprised at the quality of the hotel. It was clean, the snack we had in the restaurant was good and the breakfast was very good value with the children eating free under 16 years of age. Most of all the staff were so friendly and helpful they couldn't do enough for you. We would definitely stay there again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele_65_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Hampstead Hotel

Property: Premier Inn London Hampstead Hotel
Address: 215 Haverstock Hill | Hampstead, London NW3 4RB, England
Region: United Kingdom > England > London
Amenities:
Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#122 Family Hotel in London
#187 Romantic Hotel in London
#304 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Hampstead Hotel 3*
Number of rooms: 143
Official Description (provided by the hotel):
Located close to Hampstead Village, Hampstead Heath, the Kenwood House and Camden Town. Ideally situated for a wide variety of restaurants, with bars and boutique stores close by. Within easy reach of M1 and Belsize Park tube station just a 2 minute walk away. Our London Hampstead Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant called Thyme. ... more   less 
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Also Known As:
Premier Inn London Hampstead Hotel London
London Premier Inn

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