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“Great staff, minuscule room”

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Radisson Blu Edwardian Sussex Hotel
Ranked #389 of 1,088 Hotels in London
Edinburgh
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great staff, minuscule room”
3 of 5 bubbles Reviewed 22 May 2014 via mobile

A lot of other reviewers have commended the hotel staff and I would echo their sentiments - everyone I came into contact with was very courteous, polite and also friendly. It's also a great location, a stone's throw from Oxford St, though the location also means it's sandwiched between office blocks, with one of the least attractive views I've had from a hotel.

But, my only real complaint was with the size of the room and bathroom. If I had been spending much time in the room I think I'd have got a bit claustrophobic and it was disappointing not to have a bath because of the sheer size of the bathroom. Despite the convenient location, this made it feel pretty poor value for money and wouldn't have me rushing back unfortunately.

Stayed May 2014, travelled on business
Helpful?
1 Thank EdinburghScotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shyam_Antyah, Front Office Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review, 30 May 2014
Dear Guest,

Thank you for choosing the Radisson Blu Edwardian Sussex for your recent business trip to London.

Thank you for recognising our service on this platform. As a team we strive in serving our guests with passion and care and your kind words are rewarding. On the other hand I was sorry to learn of your dissatisfaction with your room. May I take this opportunity to let you know that whilst some of our single rooms tend to be more suitable for short stays, majority of our rooms in all categories are perfect for long stays, having plenty of in-room space and working desks.

Please visit us again and allow me to take care of your reservation personally. I would be grateful if you could drop me an e-mail on antyahm@radisson.com prior to your arrival and I will be very happy to assist you with your preferences or any additional requirements you may have to make your stay with us comfortable in all aspects. I look forward to the opportunity of welcoming you again soon.

Warmest regards,

Shyam Antyah
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,757 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
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English first
1 review
5 of 5 bubbles Reviewed 22 May 2014

Me and my husband spent 1 night here to celebrate our 5th anniversary it was truely an excellent choice. The staff at reception was very helpful. We got to our beautiful room where we found a card and fruits to say congratulations, this was very special as it made us feel that time and effort was put in to make our stay rememberable. At breakfast the food was amazing and again all staff was friendly.
We can not complain about this hotel as everything was spot on. We had a very enjoyable stay.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sivaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gamal_Sadaka, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review, 28 May 2014
Dear Guest

Thank you ever so much for sharing such brilliant feedback with us. It was really thrilling to hear that yourself and thank you for making us part of your very special occasion.

Your comments sum up exactly what we hope to be for all our guests and prove that we are on track of making all our guests’ stays memorable and special whilst they are in our company.

We are eager to welcoming you back with us in the future for more memorable stays.

Kindest regards,

Gamal Sadaka
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tonsberg
Level Contributor
160 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 22 May 2014 via mobile

Location, location, location...
This hotel is tucked in just off Oxford street and Marble Arch.
Clean rooms. Friendly and competent staff. Excellent breakfast.
The only but.... slow elevator to top floor...
This place is a good place for visiting all of London.

Stayed May 2014, travelled on business
Helpful?
Thank Dr_Nico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gamal_Sadaka, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review, 30 May 2014
Dear Dr. Nico,

Thank you for staying at the Radisson Blu Edwardian Sussex for your recent visit to London and for sharing your review. It was a pleasure reading your compliments about our hotel, cleanliness, breakfast and our friendly staff.

As you have rightly mentioned, our location is unbeatable as we are just on the doorstep of Oxford Street but yet it seems that we are a million miles away as we are tucked in quiet corner, brilliant for shopping and sightseeing.

We appreciate your comment about the lift, please rest assured that it will be passed on to our product team for consideration on future refurbishments.

Thank you so much for staying with us, and the team and I are looking forward to welcoming you back very soon to the Sussex hotel in your next visit to London.

Warmest regards,

Gamal Sadaka
Guest Relations Manager
Email: sadakag@radisson.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 May 2014

“A beautiful place to stay”

Radisson blu Edwardian Sussex is truly a superb place to stay and wonderful value for money. The decor is tasteful and very elegant, the rooms spotless, breakfast top quality and location couldn't be better. Shyam was very welcoming and knowledgeable and based on our experience am considering another visit to The hotel just so that we can repeat the experience.
the front desk; thanks so much more making our short stay perfect!

Room Tip: Business class room
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jal436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gamal_Sadaka, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review, 26 May 2014
Dear Guest,

Thanking you for sharing your perfect Sussex experience with the world.

I am delighted that you enjoyed every aspect of your stay, from your elegant room décor and cleanliness to our breakfast offerings and superb location. To learn that our team’s attitude and helpful nature shined throughout your experience is heartening and incredibly motivating for us as a team, especially for Shyam. We strongly believe that our service can and will differentiate us from the rest and our sole aim is to build long term, meaningful relationships with our guests.

I am thrilled you have no hesitation in returning to the Radisson Blu Edwardian Sussex and we very much look forward to welcoming you back.


Warmest regards,

Gamal Sadaka
Guest Relations Manager
Email: sadakag@radisson.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limassol
2 reviews
4 of 5 bubbles Reviewed 21 May 2014

For London standards this is a very good hotel, excellent location, excellent service and rooms (bussiness rooms) are perfect. Walking distance to everything in central London and due to its location (one street north of Oxford street) it is not even noisy. Worth the money

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Andreas_Loizides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gamal_Sadaka, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review, 26 May 2014
Dear Andreas,

I am delighted that you enjoyed your stay with us, thank you for taking the time to post such a lovely review.

I am pleased that our business class room, location, quietness, price and most importantly our service were up to your your expectation and satisfaction. We very much look forward to welcoming you back to what I hope is now your new “home away from home” in London.

Warmest regards,

Gamal Sadaka
Guest Relations Manager
Email: sadakag@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leamington Spa, United Kingdom
1 review
4 of 5 bubbles Reviewed 20 May 2014

I stayed at the Radisson Blu Edwardian Sussex for a couple of nights on business and found it to have fantastic staff, a great breakfast and its in an excellent location.

The only things I would pick up for imporvenment are that the Hotel bar needs to stay open later than midnight (!) and the water pressure in the shower in my room should have been much higher.

Overall though, I would use this hotel again, mainly because the staff were so pleasant and helpful.

Room Tip: The standard rooms are very small so go for the business upgrade.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jazzyb66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gamal_Sadaka, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review, 26 May 2014
Dear Guest,

Thank your for taking the time to share your fantastic review, it was a pleasure to have you staying with us. It is a great reward for us when our guests comment on our staff and their warm and friendly service, and of course our brilliant location and extensive breakfast offering. Thank you very much!

Your feedback regarding the bar closing times and water pressure in the bathroom is appreciated, as we believe that your feedback is essential for our learning processes as we look to continually improve our service and facilities for all our guests.

I genuinely hope that we will now be your preferred hotel for your next London trips and we all look forward to welcoming you back.

Best wishes,

Gamal Sadaka
Guest Relations Manager
Email: sadakag@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

Located just half a block off Oxford Street between the undergrounds Bond Station and Marble Arch, this hotel was perfect for our shopping/event stay. All the staff were very friendly and extremely helpful from start to finish. Excellent English Breakfast was provided and the rooms were clean and well furnished. Though there is no view, the street was surprisingly quiet considering it lies in the heart of London. Corridors are very narrow, and the elevator takes some time, but these are only small invonceniences. We will definitely ble coming back on our next trip to London! To the front desk; thanks so much more making our short stay perfect!

Room Tip: Upon arriving I asked if my son and I could have twin beds, as I had completely forgotten to book tw...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1302travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gamal_Sadaka, Guest Relations Manager at Radisson Blu Edwardian Sussex Hotel, responded to this review, 26 May 2014
Dear Guest,

Thank you for writing about us following your recent stay. I am thrilled to hear that you had a 'perfect' experience and impressed with our service. I am also pleased that we ticked the boxes for you with our location, usual standard of cleanliness, décor and breakfast offering. The best part of your review was knowing that you will definitely return, your future support is incredibly important to us as we look to become a “home away from home” for all our guests.

Thank you for writing about us and we look forward to welcoming you back soon!

Warmest regards,

Gamal Sadaka
Guest Relations Manager
Email: sadakag@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Edwardian Sussex Hotel

Property: Radisson Blu Edwardian Sussex Hotel
Address: 19-25 Granville Place, London W1H 6PA, England (Formerly Radission Edwardian Savoy Court)
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#284 Business Hotel in London
#284 Family Hotel in London
#314 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Radisson Blu Edwardian Sussex Hotel 3*
Number of rooms: 101
Official Description (provided by the hotel):
In a quiet corner close to Marble Arch, this boutique hotel is 30 seconds from Oxford Street and only a stone throw away from the expanses of Hyde Park. A calming, peaceful retreat from the hordes, the hotel’s sleek, contemporary design brings modern chic to an Edwardian listed building. Free Wi-Fi in all public areas and bedrooms, allow all guests to work and relax at the same time. If you wish to escape the rush of Oxford Street our Nova Bar & Grill offers a fine cocktails with relaxing and modern surrounding with cool designer comfy leather chairs with urban soundtracks to unwind to. ... more   less 
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Also Known As:
Radisson London
London Radisson

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