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Royal Lancaster London
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Reviews (3,735)
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1,758
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1,984 - 1,989 of 3,735 reviews
Reviewed 25 November 2013

One of the best things about this hotel is the location - a short walk to Oxford Street and Paddington station, also very close to the tube station. The rooms are comfortable with superking size beds and perfectly kitted out for a business stay, but they are small so probably less suited to a leisure break.

The staff were very courteous and helpful throughout. The breakfast was fairly good, lots of options and breakfast room has a lovely view over Hyde Park, overall a nice hotel with no real faults but nothing that really steps it over the mark, not really blown away by anything either!

  • Stayed: November 2013, travelled on business
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1  Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 26 November 2013

Dear Helen W,

Thank you for your honest feedback.

We are glad that you had an enjoyable stay. We are sorry to hear that despite many good points
we did not stand out, I am sure this will change when the refurbishment is completed.

We hope to have you returning in the not too distant future.

Kind regards
Thoralf Kretzschmar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Excellent hotel, ideally placed by Lancaster Gate Station. Clean tidy and friendly, the staff were always helpful and pleasant. A bit pricy, but unfortunately that what you have to expect in Central London.

Room Tip: Rooms with views over Hyde Park are probably preferable
  • Stayed: November 2013, travelled as a couple
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Thank ColinM179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 26 November 2013

Dear ColinM178,

We are pleased to know that you had an excellent stay. Thank you for sharing your observation of our staff’s polite and helpful behaviour.

We look forward to welcoming you back soon.

Kind regards
Thoralf Kretzschmar

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Reviewed 24 November 2013

Always a pleasure staying at the Lancaster. All the staff are friendly and nothing is too much trouble for them. The room was clean and in good order. Although the hotel was very busy, we where never disturbed by the other guests and had a very peaceful nights sleep in the comfortable bed. We had breakfast in the Island Grill restaurant, offers a good choice and anything is cooked fresh for you.
The location of this hotel is excellent. Great advantage of having it's own car park, just left the car there and used the underground. Lancaster Gate station underneath, so super convenient for getting around. Will certainly be using this hotel again.

  • Stayed: November 2013, travelled as a couple
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Thank David_Val_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 26 November 2013

Dear David_Val_13,

We are delighted to have you as a regular guest at the Lancaster London.

It is great to hear that yet again we have made your stay comfortable and easy. Thank you for your positive comments about our Island Grill, it is indeed very nice, even a lot of local residents come to have breakfast there.

We hope you will have another reason to come back very soon.

Kind regards
Thoralf Kretzschmar

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Reviewed 24 November 2013

stayed here one night for works long service dinner nice room,needs updating,but still ok, room small for big hotel,view lovely.the bathroom mirror couldnt see in it to put makeup on bad lighting very dark in there.we had tea and sandwiches in lounge very expensive but very nice, staff very polite and helpful would stay again

Room Tip: get higher floor for lovely view
  • Stayed: November 2013, travelled on business
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Thank james h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 26 November 2013

Dear james h,

Thank you for your comment about your recent stay at the Lancaster London.

We are sorry to hear that you felt the bathroom was too dark. This aspect is certainly a point which will be rectified during the full refurbishment of the hotel. I would like to thank you for your praise of our staff.

We look forward to being your host in the not too distant future.

Kind regards
Thoralf Kretzschmar

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Reviewed 24 November 2013

I really can't fault this stay - from start to finish.

On arrival, the staff were very friendly and welcoming - I got a fantastic room on the 13th floor with an amazing view of the London skyline, spacious, with good amenities (including ironing facilities!), and (most importantly) a comfortable bed. I particularly appreciated the option of having fresh milk with the tea and coffee, which arrived within 5 mins of my call.

The breakfast options are also another plus. Hotels, and London hotels in particular, often ask ridiculous prices for their breakfast, which, if all you fancy is a coffee and croissant, is a rip off. This hotel though has a "grab and go" option, of aforementioned coffee and pastry, for a very reasonable price. This was great!

The only caveat is that the hotel is not particularly central, however, as it is right around the corner from a tube station, this isn't really a problem. Also, the sound insulation in the hotel was good, which cannot always be said about London hotels!

Finally, the staff were really helpful with questions about best way to get to which shop, and gave us a pleasant send-off. All in all, a really good experience, and I would definitely stay here again.

  • Stayed: November 2013, travelled on business
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Thank ruthie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 26 November 2013

Dear ruthie81,

Thank you for your very nice feedback

We are really pleased to read that you have enjoyed every aspect of your stay. The Grab and Go breakfast was indeed aimed at providing a value for money option for guests wishing to have a light bite.

We look forward to welcoming you back soon.

Kind regards
Thoralf Kretzschmar

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