We took three rooms at this hotel for a very special occasion - an investiture at Windsor Castle. From the moment I contacted the hotel their staff bent over backwards to help, advise and support our efforts to make the stay really special
From check-in to check-out they put a huge amount of effort into our stay, and nothing was too much trouble for them - including arranging transport to Windsor, and a complimentary bottle of champagne on our return! Every person who we spoke to seemed to know of the award and congratulate me!
The rooms are very comfortable and being on the 12th floor the view across the London Skyline and Hyde park was breathtaking. Food was of excellent quality and with lots of options available. But the best asset this hotel has (even above the excellent position and facilities) are the staff - London hotels can be very impersonal with false smiles and impersonal service, but this hotel shows how it should be done - top job and cannot thank you enough!More
- Free Wifi
- Breakfast included