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“Marvellous experience” 5 of 5 bubbles
Review of Lancaster London

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Lancaster London
Ranked #234 of 1,086 Hotels in London
Certificate of Excellence
1 review
“Marvellous experience”
5 of 5 bubbles Reviewed 4 May 2014

My wife and I spent a wonderful week while we were there and we would like to express our gratitude to all members of the staff, especially to Julia,Roxane, Alka, Sandra (Conciergerie)
and Sebastian who were always ready to give us a hand. Our room looked onto Hyde Park and we had a splendid view of London form it. If we came back to London, we would definitely choose London Lancaster Terrace HOTEL as our second home abroad.

Room Tip: Our room was on the 16th. floor and it was abolutely large, sunny and with a magnificent view of Lon...
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Eduardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Lancaster London, responded to this review, 6 May 2014
Dear Eduardo M,

I would like to thank your lovely praise of Roxana, Julia, Alga, Sandra and Sebastian. We have shared your feedback with them to ensure they see how special you felt because of their care.

We are also glad you enjoyed your room and all other aspects of your stay.

Your second home is also looking forward to welcoming you back very soon.

Kind Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,424 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (786)
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English first
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 May 2014

wow. Love Lancaster Hotel. Staff very friendly. Beds very comfortable. Love the food. Amazing. Definitely recommending it to the whole world when they are in London... As for me difinitely coming back.... God bless.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lele383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Lancaster London, responded to this review, 6 May 2014
Dear Lele383,

Wow, thank you for your lovely feedback.

It is fantastic to know that we were able to make your stay really enjoyable.

We hope you will be coming back soon too.

Kind Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karsıyaka, Izmir, Turkey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

Great location, direct access to metro station, a few steps to Hyde Park etc.
Hotel itself very clean, very friendly staff.
Only negative we could name: rooms are very small and room service was not efficient ( our room still wasn't cleaned on 3pm)

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Nursel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Lancaster London, responded to this review, 6 May 2014
Dear Nursel G,

Thank you for sharing your experience on Tripadvisor.

We are please to read that overall you had very nice stay. I am very sorry that your room was not cleaned by 3pm. As our hotel has 416 rooms ever so slight delays cleaning rooms can happen, however are very rare. We do clean rooms until 4.30pm due to the size of the hotel and many guests checking out later than 12 noon.

We hope you will be choosing the Lancaster London again in the future.

Kind Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 3 May 2014

The location of this hotel is perfect. The tube and busses are just outside as well as Hyde Park. Lovely views of the park, at least if you upgrade to a room with a view.
Very clean rooms, and unusally large for a hotel in London, allthough the beds were a bit hard. Very nice and accomodating staff. I will stay here again.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Lancaster London, responded to this review, 6 May 2014
Dear Mie C,

Thank you for your feedback.

We are pleased to read that found the hotel’s location very convenient at that your room was very much to your liking. The Majority of our beds are quite new, so possibly still a bit firmer; I hope you still had a good rest.

We look forward to welcoming you back.

Kind Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
1 review
4 of 5 bubbles Reviewed 3 May 2014

I traveled with my adult daughter and we had a Deluxe Room with City Wiew on the 16th floor. The view was amazing and the hotel's location is excellent. It is only 10 minutes walk to Marbel Arch and 5 minutes walk to Paddington Station (which is convenient if you travel on the Heathrow Express). The hotel is situated in the same building as the Lancaster Gate Station (Central Line). It is also very close to Hyde Park.

The hotel is very nice and the staff very service minded. The room was comfortable and spacious with two twin beds, flat screen TV, two armchairs and a small table. Ability to make tea and coffee. An added plus is that there was a small fridge in the room. The bathroom was clean and fresh. Housekeeping was excellent.

We did not examine the hotel restaurants but it will ensure that we do the next time we visit the Lancaster London. We recommend with pleasure this hotel.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank 54Ingrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Lancaster London, responded to this review, 6 May 2014
Dear 54Ingrid,

Thank you for your lovely feedback about your recent stay.

We are delighted you had an enjoyable stay with your daughter and that our location was the perfect base to explore the great city of London.

We are also pleased to read that our staff has provided you with caring service and that your room met all your requirements.

We hope your next trip to London is not too far away.

Kind Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Much Wenlock, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 3 May 2014

My daughter,from Australia,and myself came to visit relatives in and around London.We thought that this hotel was the best we had ever stayed in.Everything was good.The staff were outstanding,the food was loverly and our spacious twin room overlooking Hyde park was wonderful..The location was perfect.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Lancaster London, responded to this review, 6 May 2014
Dear Ann C,

Thank very much for your amazing feedback.

We feel proud to have been able to create that “home” feeling here at the Lancaster London. We are also very grateful for the praise of our staff.

We hope you will on a plane back to London in the not too distant future.

Kind Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 May 2014

This Hotel gives you everything!
Good service, clean and nice rooms! Several restaurants! Nipa Thai restaurant was absolute marvellous! Located at Hyde Park and close to the underground! We will be back for sure!!!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Lancaster London, responded to this review, 6 May 2014
Dear Christina S,

We are over the moon to hear that you had a delightful.

Thank you for all your kind words, especially our little Asian gem, Nipa Thai.

We hope to see you back soon.

Kind Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lancaster London

Property: Lancaster London
Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#175 Luxury Hotel in London
#206 Business Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London

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