Stayed at this hotel overnight for a concert at the Albert Hall. Great location. Room comfortable and had all we needed, however the attention to detail was not good for a 4* hotel.
Had a shower and was left wading in water which drained so slowly that my room mate could not use the bath. Told at reception about the forthcoming upgrade, but a bit late for my stay! Not sure how you can complain about these things at the time..... Secondly hoping to enjoy a late breakfast and noon checkout and was therefore surprised when the chambermaid called at 8.45am. Finally breakfast was a bit disorganised, the food on the buffet ran out too soon, the 3 croissants in the tray when we arrived at breakfast at 9.10am had not been replaced by 10am when we left, having asked or them twice. Instead of keeping an eye on the food staff did not appear to be anticipating anything running out.
Having made a decision to pay a bit more and stay at this hotel after these three experiences we left a bit disappointed.More
- Free Wifi