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“I came back! No regrets”

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Royal Lancaster London
Ranked #216 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 14 May 2014

I stayed here in October (2013) and returned again, this time for seven nights. Room was a little smaller; however, overall the service was outstanding and it was great to see the same servers that were here with my last visit. Outstanding experience, walking distance to multiple restaurants, subway is essentially on site, and cabs are easily obtained. A definite location to stay. Looking forward to the next visit.

  • Stayed: March 2014, travelled on business
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1  Thank QuietmanTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 22 May 2014

Dear QuietmanTravels,

Thank you for your lovely review

We are delighted to have had you back and that you really enjoyed your day once again. It is fantastic to know that our service is constantly outstanding in your view.

We look forward to welcoming you back once again

Kind regards
Thoralf Kretzschmar

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1,580 - 1,586 of 3,524 reviews

Reviewed 13 May 2014

Got a really good last minute deal, and wasn't expecting much, but was really pleasantly surprised. Spacious and glamorous lobby area - felt very exotic! Staff incredibly helpful and patient. Corridors all clean, well lit and in good repair. The room was a little dated, but clean, well equipped and had a great view over West London. Would definitely go back - and in a brilliant location too, just next to Lancaster Gate tube, right next to Hyde Park, and a 5 minute walk to Marble Arch.

  • Stayed: May 2014, travelled as a couple
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Thank McMahonSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 22 May 2014

Dear McMahonSydney,

Thank you for your fantastic review.

We are over the moon that you had a great stay with us and found our staff to be incredibly helpful.

We look forward to welcoming you back soon.

Kind regards
Thoralf Kretzschmar

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Reviewed 13 May 2014

Stayed for one night on business (May 2014). The view from my East facing room was spectacular, with London's skyline laid out in the middle distance and the open spaces of Hyde Park in the foreground. The view at night was the highlight. The room was very comfortable and decorated to a very high standard. The public areas are also very well presented. The service was flawless.

Room Tip: Worth asking for a room on the higher floors to make the most of the views from this location.
See more room tips
  • Stayed: May 2014, travelled on business
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Review collected in partnership with this hotel
Thank Craig T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 22 May 2014

Dear Craig T,

Thank you for your wonderful review

Our views are indeed one of kind in London and enhance every stay. We are glad you found our service to be flawless and your room to be of excellent standard.

We look forward to welcoming you back very soon.

Kind regards
Thoralf Kretzschmar

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Reviewed 13 May 2014

weekender package great value fab location right near Hyde park and the tube station. Staff very helpful. The breakfast was excellent good value . Good views from the rooms and easy to get to lots of attractions

  • Stayed: May 2014, travelled with friends
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Thank ms1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 22 May 2014

Dear just...d,

Wow, you really made us blush with your feedback.

We are thrilled to read that you had the most wonderful time at the Lancaster London and in our brilliant city. I will share your comments with the entire management and operational team to really show how great service can make very guest really happy.

We really hope you have reason to stay in London again in the future and look forward to welcoming you back.

Kind regards
Thoralf Kretzschmar

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Reviewed 12 May 2014

I waited to write this review, having stayed at the Lancaster for 10 nights over Easter, because I wanted to truly give the best review and not one from a tourist who loved all of the London experience. That said, this is a great hotel, from checking in, to checking out. The night we arrived, the front desk staff couldn't wait to make us feel welcome and offered up a map with many of the locations we planned to visit and made great recommendations. The room on the 11th floor afforded a view like others have noted in other reviews. It really helped to orient us to the city when you could see SO much.

You can always make note of some small deficiency, such as the slightly worn furnishings, but we found our room to be more than wonderful. Large enough for both of us to be able to spread out our treasures from the day, to a very comfortable bed and hot showers at anytime day or night. The small fridge allowed us to bring snacks and drinks to the room and that was a bonus.

I have to give the Lancaster 5 stars for its category. This is an exceptional value hotel, the BEST location for seeing everything in London, with a staff that greeted us daily when we left and returned.

Thanks Lancaster, you made our stay amazing.

  • Stayed: April 2014, travelled as a couple
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Thank just...d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 13 May 2014

Dear just...d,

Thank so much for your amazing review.

We are thrilled to read you had a wonderful stay with us for 10 days. You must have seen a lot during your stay. It is fantastic to know that our staff made you feel welcome from the moment you arrived and that you found all the facilities of the hotel to your full satisfaction.

We hope you will be coming to London again, or why not tell your friends about us, we would be delighted to be their home away from home.

Kind Regards
Thoralf Kretzschmar

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Reviewed 12 May 2014

Had a night at the hotel, while attending a function in the hotel.
Quick check-in, decent room with a very comfortable bed.
Good view of the park from our room.
Decent breakfast with a lot of variety.
Great location, very close to a lot London as to offer.

Room Tip: Get one with a view of the park
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  • Stayed: April 2014, travelled as a couple
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Thank AUSSIE62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 13 May 2014

Dear AUSSIE62,

Thank you for your review on Tripadvisor.

We are delighted to hear that you had a great stay at the Lancaster London and we also hope that the food and service during your function was seamless.

We hope to hope to welcome you back soon.

Kind Regards
Thoralf Kretzschmar

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Reviewed 12 May 2014

A friend and I spent 4 nights at the Lancaster while we explored London. Clean and comfortable rooms. Handy to Paddington also tube next door. Bike hire over the road so you can explore Hyde Park. Room was quiet and staff friendly

  • Stayed: April 2014
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Thank nyorababe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 13 May 2014

Dear nyorababe,

Thank you for your fantastic review on Tripadvisor.

You have given a really nice tip for the summer months to explore London by bike; we have indeed a Barclays Bike rental station literally across the road, so perfect for a ride through Hyde Park.

We hope to welcome you back in the not too distant future.

Kind Regards
Thoralf Kretzschmar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#165 Luxury Hotel in London
#206 Business Hotel in London
Price Range: £191 - £335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Lancaster London 5*
Number of rooms: 411
Official Description (provided by the hotel):
Located across from Hyde Park, 15 minutes from the financial district and a quick taxi ride to popular sight-seeing locations such as Buckingham Palace. Royal Lancaster London hotel is uniquely positioned to serve the needs of any distinguished guest. Business travelers are invited to take advantage of the hotel’s impressive meeting spaces while enjoying the accessibility of our state-of-the-art on-site gym, hot breakfast and hotel bar. Don’t miss out on their award-winning restaurants, Nipa Thai – offering authentic and delicious Thai dishes, and Island Grill – known for its fresh and sustainable cuisine. The hotel has just inaugurated a collection of brand new rooms and suites, showcasing an effortless blend of mid-century design and contemporary luxury. Curated down to the smallest detail, all rooms feature Smart TVs, heated bathroom floors, quality linen, USB charging port and much more. Choose one of the suites to discover the meaning of “a view with a room”. ... more   less 
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Also Known As:
Lancaster London Hotel London

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