We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stay here !”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Royal Lancaster London
Ranked #187 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 13 June 2014

We stayed at the Lancaster for one week. It was our first trip abroad and I cannot say enough good things about the staff and the service that we received. From exchanging larger bank notes (20 pound denomination) for smaller ones (one pound coins) in order to allow us to make exact fare for our assorted cab fares, to recommending different attractions (special thank you to Sebastian the doorman - an absolute wealth of information, tips and suggestions) our every request was met with a smile, and a genuine desire to help. Gilding the lily were comfortable beds, excellent soundproofing guaranteeing a good night's sleep (a must when you have a full day of sight seeing ahead of you !) and a fantastic central location. The prices were very reasonable, and I would recommend this establishment highly - you won't be disappointed.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laura Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 15 June 2014

Dear Laura Jill G,

Thank you for your amazing review.

Wow, we are so glad to have been able to make you feel at home during your one week stay.
Thank you for praising our Sebastian, he is indeed a true ambassador of the Lancaster London, some even all him a living Time out Magazine.

We hope your next trip to London is not too long away.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3,607)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,606 - 1,612 of 3,607 reviews

Reviewed 13 June 2014

I had the possibility to stay over for two nights in relation to my participation in a conference in London. The hotel is placed centrally about 5-10 minutes walk from Paddington station, which makes it extremely easy to reach from e.g. Heathrow. The reception was extremely helpful and kind and there was only a small doubt as to whether there was a free WiFi connection when staying as part of the conference package. They however quickly found out that was the case and there was no problem with that. I was missing a bar in my room, but there was a water boiler and all the stuff needed for coffee or tee. There were also some complimentary cookies to go with the coffee. It was quite hot on the 4th floor and it was unfortunately not possible for me to open a window. A colleague of mine on the sixth floor could open her window, so it might have been a local issue. Otherwise the room was well equipped with two hair driers, an iron and a safe. Lots of TV channels were available on the rather small TV set. The breakfast restaurants were nice with a very good view to Hyde Park and a full assortment of asian, continental and English breakfast plus the option to order special servings. A special serving had somehow ended up on my bill by mistake, but when I mentioned that I had ordered nor received special servings, they erased it without further adue. I misplaced my access cards tot he room when I should check out, but that was no issue. In everything I experienced, the service was excellent and all staff was smiling and helpful. They also returned to me after my stay with appologies that I had experienced a window that did not open, since I filled that in as a comment in the feedback sheet. They care about you as a customer! Personally I thought the price was on the high side though, especially as this was part of a conference package. 224 £ pr. night including VAT and breakfast was my price.

Room Tip: If you are going to stay in the room, select a room with a view towards Hyde park. I had a view to a...
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Fnielsen61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 15 June 2014

Dear Fnielsen61,

Thank you for your comprehensive review, very detailed with lovely tips for the community.

We are delighted that you overall had a fantastic stay at the Lancaster London and that you found our Service Standards to be very good.

I am sorry that you have encountered the issue with the window and the incorrect rooms charge, this should not happen and the relevant departmental managers have been informed.

We hope you will be attending another conference at the Lancaster London soon.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

We hadn't made a booking for afternoon tea but it was no trouble for them to fit us in, crisp white table cloth, china cups, cakes and tiny tasty sanwiches served by the most polite and friendly waiter a lovely start to our weekend break. The room had promised a park view and what a view it was, not only the park but also a fantasic view of the city sky line especially at night. Breakfast was great, an evening meal in the Island Bar was again lovely, no booking but found a table by a lovely waiter (Francesco), soft jazz music, great veggie food, hotel has their own hives and make their own honey. A supper in the Nippa Thai resteraunt was pricey but staff were really friendly and food very tasty, finished off with jasmine tea. Such a pleasant stay, staff and other vistors all so friendly and polite would deffinately return next time we visit London.

Room Tip: High is good, fantastic views.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Simon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 15 June 2014

Dear Simon N,

Thank you for your wonderful review.

We thrilled to know that you really enjoyed the culinary delights in Nipa, Island, The Park Breakfast and the afternoon Tea together with fantastic service throughout. The views from our rooms are indeed spectacular, we glad you enjoyed the.

We look forward to welcoming you back soon.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

For us, this is how hotels should be run. The staff were all friendly and efficient and nothing was too much trouble for them. The rooms were clean and spacious, the dining rooms comfortable and food very good. The location is just perfect for us, a direct line from Liverpool street to Lancaster Gate and very easy access to the west end. With Kensington Gardens and Hyde park just across the road we were able to enjoy some lovely walks.This is now top of our list of London hotels and we will definitely stay here next time we visit London.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank genie2118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 12 June 2014

Dear genie2118,

Thank you for your lovely review.

We are very pleased to read hat you had an excellent stay and felt well taken care of by our courteous staff.

We look forward to welcoming you back very soon.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We stayed in the Lancaster whilst my husband was competing in a triathlon in Hyde Park
The hotel were very accommodating and we were very happy to find out that we had been upgraded.
The room was lovely, clean, comfortable. The view was fantastic and in a childish way we loved the way the television was hidden in the end of the bed and rose up when needed. There was even a turndown service.
We'd taken the weekend package and found it really worth the trip.
Also they didn't mind when we asked if we could keep my husband's bike in our room. They do have secure bike storage but were happy to let us take the bike up in the elevator if we felt more comfortable that way.
We also ate in the Island restaurant and have to say that it's also worth a visit. Best meal I'd had in a while.
I'm not a city girl, but they made us so comfortable I'd make the trip back to London to stay again. (Dropping hints to the husband about the romance package, it sounds lovely)

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nixie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 12 June 2014

Dear Nixie1,

Thank you for your wonderful review.

We are very pleased to know that you had a fabulous stay at the Lancaster London and hope you have achieved your goal at the triathlon.

It was our pleasure to have you as our guest and we are pleased that you had a very nice meal in our Island Grill.

We hope to have you as our guest in the not too distant future.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We stayed for a Friday and Saturday night. Everyone was really friendly and helpful.

The restaurants were really good quality and the hotel was very clean

We really enjoyed our stay and will definitely be back.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Slinz74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 12 June 2014

Dear Slinz74,

Thank for rating the Lancaster London so highly and indeed for your compliments about our restaurants.

We look forward to welcoming you back soon again.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Lancaster is one of those establishments that is just great.

Firstly, it location is within a 5-10 minute stroll from Paddington Station which is the destination station from Heathrow Express. In addition Lancaster is above Lancaster Gate tube station, one minute walk. Further it's a 15 minute walk to Oxford Street or Notting Hill Gate. Or a stroll across the road in Kensington Park.

The facilities in the Hotel are of a good standard, the restaurants are good, the accommodation is of a good standard with fridge and coffee/tea making facilities in the room. For breakfast there is a choice between a substantial buffet in one restaurant or an al a carte in another.

The Staff are the real show, in all areas they are professional, helpful and friendly. It is a pleasure to stay here and to return. I have stayed there for 9 days last year and return twice this year for 4 days each. It is very comfortable.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Suchislife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 12 June 2014

Dear Suchislife,

Thank you for your amazing review.

We are very pleased to have as a regular guest at the Lancaster London, thank you also for your very nice praise of our facilities, but mostly for our staff.

We hope you next stay is not too far away.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Roseate House London
#69 of 1,077 in London
1,456 reviews
Lancaster Gate Hotel
#449 of 1,077 in London
2,209 reviews
Show Prices
Show Prices
Show Prices
The Westbourne Hyde Park
#90 of 1,077 in London
488 reviews
London Elizabeth Hotel
#750 of 1,077 in London
1,563 reviews
South Kensington
The Kensington
The Kensington
#30 of 1,077 in London
3,043 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Lancaster London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#89 Family Hotel in London
#146 Luxury Hotel in London
#153 Romantic Hotel in London
#206 Business Hotel in London
Price Range: £174 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Lancaster London 5*
Number of rooms: 411
Official Description (provided by the hotel):
Located across from Hyde Park, 15 minutes from the financial district and a quick taxi ride to popular sight-seeing locations such as Buckingham Palace. Royal Lancaster London hotel is uniquely positioned to serve the needs of any distinguished guest. Business travelers are invited to take advantage of the hotel’s impressive meeting spaces while enjoying the accessibility of our state-of-the-art on-site gym, hot breakfast and hotel bar. Don’t miss out on their award-winning restaurants, Nipa Thai – offering authentic and delicious Thai dishes, and Island Grill – known for its fresh and sustainable cuisine. The hotel has just inaugurated a collection of brand new rooms and suites, showcasing an effortless blend of mid-century design and contemporary luxury. Curated down to the smallest detail, all rooms feature Smart TVs, heated bathroom floors, quality linen, USB charging port and much more. Choose one of the suites to discover the meaning of “a view with a room”. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, TripOnline SA, Expedia, Hotels.com, getaroom.com, LateRooms, Evoline ltd, HotelsClick, Ebookers, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Royal Lancaster London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster London Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing