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Royal Lancaster London
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Reviews (3,760)
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Reviewed 21 July 2014

It was hard enough trying to book a hotel for 2 adults and 3 children, but once we found out about Lancaster we didn't search any further - it was effortless from start to finish. Fab hotel & service that made you feel at home from the moment we checked in. The kids (ages 8,6 & 4) were on the Paddington Bear package so loved that (free toy, frizbee and sweets!) Ideal location opposite the park / gardens and tube station next door. We ate at Pizza Express one night and Zizzi's the other - although the hotel menu looked good we had pre-booked these already. Breakfast was a buffet but with everything you would want (apart from Nutella!!!!) Will definitely be back.

Room Tip: Ask to overlook the park - we had interconnecting rooms which worked great!
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 23 July 2014

Dear Tim M,

Thank you for your wonderful feedback.

One of our goals it to be the best family hotel in London and we consistently strive to improve our service offering for families. We are very pleased to know that our commitment to this cause has resulted in your wonderful experience at the Lancaster London.

We look forward to welcoming back in the near future.

Kind Regards
Thoralf Kretzschmar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

We spent a weekend at the Lancaster London and would have no hesitation in staying their again next time we stay in London. Good location, great views over the park and the city, very friendly/helpful staff and a great Thai restaurant (Nipa).

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 23 July 2014

Dear PhilipW234,

Thank you for your review on Tripadvisor.

We are delighted that all our facilities and the service provided by our staff have fully met your expectations and more so pleased to know that you have no hesitation to choose the Lancaster London again in the future.

We look forward to welcoming you back in the near future.

Kind Regards
Thoralf Kretzschmar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

In first looking at the Lancaster Hotel, it doesn't look that impressive. Wait until you get inside. The staff are great, the concierge was fabulous and the restaurants in the hotel room were fabulous. We spent a week there and despite breakfast being served buffet style (which I don't care for) the food was great. Our room was a little small, but the bed was extremely comfortable. If you plan to visit London in the winter time, make sure you bring long underwear, a raincoat and a good pair of waterproof boots.

Every place we went in London the staff in the stores were great. They were all very friendly and they went out of their way to help you, even if you didn't get anything from their stores. The sightseeing buses were great and work the price. They go into great detail about where you are in London as well as providing you with a bit of history of the area that they are passing through.

Nothing else to add except do a day trip out of London to one of the many small towns there are. We did and it was fabulous. We had trout for lunch and I sat in the pub sipping on tea and watching the bus tour group walk around in the rain, looking at the ducks.

The next time we go to London it will be during the summer time and we will rent a car and tour the countryside. London and the UK is a beautiful place and everybody should visit it at least once, whether it is summer, fall, winter or spring.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank deemoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 21 July 2014

Dear deemoy,

Thank you so much for your wonderful feedback.

We are thrilled to know you had a fantastic time at the Lancaster London and the UK.

I am very sure your feedback will be read with interest by the Tripadvisor community, some great tips and humour in your review.

We look forward to welcoming you back in the not too distant future.

Kind Regards
Thoralf Kretzschmar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

We spent 2 days @ this hotel and found it to pretty average. The location is fairly good, relatively close to the city and close to Paddington where there are some good pubs and restaurants.
On arrival the front desk staff member was incredibly helpful and friendly, the concierge was also very helpful, however we had a few issues with the air conditioning and the rest of the staff really let the hotel down, care factor was nil!
After numerous phone calls this matter was rectified by management, however the damage was already done. Guys you really need to take a serious look at your customer service.

Room Tip: Rooms were very quiet.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Denise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 21 July 2014

Dear Denise J,

Thank you for your feedback on Tripadvisor.

First and foremost, please accept my sincerest apologies for the issues with your air conditioning and also that the service in some areas was not to our usual standard.

I am glad to know that the matter was eventually resolved by one of our Managers, however disappointed that you had to experience the issue in the first instance.

We have taken note of your feedback and I have shared it with my fellow managers in order to identify preventative measures and to ensure our teams display our “We always care” vision.

Kind Regards
Thoralf Kretzschmar

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Reviewed 18 July 2014

I've just stayed at the Lancaster London hotel for the weekend and was blown away by the wonderful staff - nothing was too much trouble. Great location with amazing views over London. Only place to stay in London.

Room Tip: The higher, the better for views
  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank HJ B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded 21 July 2014

Dear HJ B,

We are delighted you had a brilliant stay.

Thank you for the high praise of our staff, I will make sure you feedback gets shared around the hotel.

We hope you have reason to stay at the Lancaster London once again in the not too distant
future.

Kind Regards
Thoralf Kretzschmar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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