We were to stay at this hotel only 1 night (Saturday) and in the end we wish that we had. The first night went really well, the room was clean, fully functioning and quiet. On this experience, we decided to extend our stay when our next accommodation fell through; this is where it all went wrong.
Booking through HotelsClick.com, the hotel never received the booking all day Sunday, my wife turned up after a day of sightseeing and as the hotel did not have any reference to the booking, she was unable to check in. No looking into the problem here. Luckily I had ready access to the internet and was able to forward through the booking confirmation to the hotel and follow it through with a phone call, where I was assured that it would all be taken care of, an hour later my wife was able to check in to the hotel.
The shower in this particular room did not work properly, you were unable to adjust the heat of the water and as a result you ended up with a scalding experience. Just to ensure it was as unpleasant as possible, the drain also did not function properly and you were left standing in 2” or 5cm of scalding water. This ended up being the least of our concerns.
As tourists, we saw the sights during the day and wanted a quiet room of a night; unfortunately the building site outside the window did not allow this. Like other posts, we were awoken at 07:20 by the construction team. Complaining to the Duty Manager, he assured me that other people had also complained and that it would not happen again, unsure I requested a room change and it was denied. The same thing happened each morning.
I will never stay in this dated, over priced, building site again.
- Official Description (provided by the hotel):
- Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more less
- Reservation Options:
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- Also Known As:
- Lancaster London Hotel London
- Royal Lancaster London