We stayed a week in this hotel in June 2007 and I would not recommend this hotel.
Although it has good location, it is advertised as a much better hotel than it actually is.
The check-in was slow. We asked for a room on a low level floor if possible, as one of us doesn't like heights. We were given a room with 2 double beds squeeze in, so you had to almost sidestep around the room.
Our view was of the scaffolding and builders feet. The noise in the morning was very loud, and we were not aware the builders were directly outside our window until we opened the curtains and quickly shut them again!
They should have warned us of this.
The builders could see directly into our bathroom unless the curtains there were pulled so we spent the weekend with lights on and curtains pulled.
We booked with the hotel management directly, and asked for breakfast to be included. On our first morning at breakfast, we were (quite abruptly) moved from one breakfast room to another one (there are different ones depending which room you stay in). The lady at the desk infront of the room wasn't in a very good mood, got the impression no one slips by her for a free breakfast.
We were told breakfast wasnt indluced in our stay. Although we had already paid for it. We let it go and had it anyway, deciding to deal with the bill when we checked out. Service at breakfast is poor, staff are in a daze as another reviewer said and they dont listen when you order. We asked for a pot of hot water (as we dont like strong tea) and we got a milk jug of hot water, not a pot.
We were going to the theatre so we asked the concierge about taxis etc. He said ther was no need to order one as there were always taxis waiting at the front door. He told us to go to the front door at 7 and we would get there in plenty of time for the theatre. We decided to eat in the restaurant in the hotel, the small one near the front, cant remember the name. We arrived at 6pm, and ordered by 6.10. We asked the staff would we be served by 6.30 as we were going to the theatre. Long story cut short, our order never got to the kitchen, which is in the restaurant and you can see the waiters handing the orders to chefs. They were not at all apologetic and didnt' offer to take the wine we had started off our bill. We walked out, expecting them to call us back and apoligies but nothing. Then we got to the front door and there was a queue of people waiting for taxis. We were still waiting at 7.15. We ended up being late for the theatre and no apology or acknowledgement from the staff.
Overall its fine for a short stay but not worth the money they charge. In need of refurbishment, carpets in lobby are stained etc.
- Official Description (provided by the hotel):
- Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more less
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- Also Known As:
- Lancaster London Hotel London
- Royal Lancaster London