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“Don't recommend this hotel” 2 of 5 bubbles
Review of Lancaster London

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Lancaster London
Ranked #235 of 1,089 Hotels in London
Certificate of Excellence
Dublin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Don't recommend this hotel”
2 of 5 bubbles Reviewed 3 September 2007

We stayed a week in this hotel in June 2007 and I would not recommend this hotel.
Although it has good location, it is advertised as a much better hotel than it actually is.

The check-in was slow. We asked for a room on a low level floor if possible, as one of us doesn't like heights. We were given a room with 2 double beds squeeze in, so you had to almost sidestep around the room.
Our view was of the scaffolding and builders feet. The noise in the morning was very loud, and we were not aware the builders were directly outside our window until we opened the curtains and quickly shut them again!

They should have warned us of this.
The builders could see directly into our bathroom unless the curtains there were pulled so we spent the weekend with lights on and curtains pulled.

We booked with the hotel management directly, and asked for breakfast to be included. On our first morning at breakfast, we were (quite abruptly) moved from one breakfast room to another one (there are different ones depending which room you stay in). The lady at the desk infront of the room wasn't in a very good mood, got the impression no one slips by her for a free breakfast.

We were told breakfast wasnt indluced in our stay. Although we had already paid for it. We let it go and had it anyway, deciding to deal with the bill when we checked out. Service at breakfast is poor, staff are in a daze as another reviewer said and they dont listen when you order. We asked for a pot of hot water (as we dont like strong tea) and we got a milk jug of hot water, not a pot.

We were going to the theatre so we asked the concierge about taxis etc. He said ther was no need to order one as there were always taxis waiting at the front door. He told us to go to the front door at 7 and we would get there in plenty of time for the theatre. We decided to eat in the restaurant in the hotel, the small one near the front, cant remember the name. We arrived at 6pm, and ordered by 6.10. We asked the staff would we be served by 6.30 as we were going to the theatre. Long story cut short, our order never got to the kitchen, which is in the restaurant and you can see the waiters handing the orders to chefs. They were not at all apologetic and didnt' offer to take the wine we had started off our bill. We walked out, expecting them to call us back and apoligies but nothing. Then we got to the front door and there was a queue of people waiting for taxis. We were still waiting at 7.15. We ended up being late for the theatre and no apology or acknowledgement from the staff.

Overall its fine for a short stay but not worth the money they charge. In need of refurbishment, carpets in lobby are stained etc.

  • Stayed June 2007, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Vickym59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,421 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Vancouver
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 15 August 2007

Stayed here for a business/leisure trip in August and chose this hotel for its proximity to heathrow and to train connections for rest of UK.
Upon arrival in the afternoon we were told that our room was not ready and that we would have to wait 2 hours. We had requested a double room and were told that none had been cleaned so we would have to wait. The staff were very rude and unapolagetic. Instead were given a room with 2 single beds which was ready straight away, but this was across the hall from the elevators and was extremely noisy. We requested that we be moved and were given another room later in the day which was somehwat quieter.
The hotel itself is by no means deserving of its 4 stars. The building looks like an ugly old ex-council property and is an eyesore among the old buildings that surround it. The rooms were clean but very basic, more like a travel lodge than a nice hotel. The lobby had dirty carpets and concierge staff did not greet us one single time during our stay. There is no service elevator and we frequently had to share the lift with staff carrying piles of dirty laundry. One day a vacuum cleaner and bags were left sitting outside our room all morning. Very rude.
For first time visitors to London, do not expect this area to be representative of typical London life. It is not a nice part of the capital and I would not recommend it for those travelling for leisure.
Windows are currently being replaced and construction noise occured daily.
We checked out early and complained to the staff, we were not offered any refund and had to swallow the overpriced rates for the nights we did not use.
Do not stay at this hotel!

  • Stayed August 2007, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank sjp80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 August 2007

We stayed a week in this hotel from 28 July to 4 August 2007. Nice hotel overall, close to the tube (Lancaster Gate station), clean and no major problems. The check in was slow and our room was not ready even at 4PM. They tried to give us a room with 2 twin beds (we were a couple) but we insisted on a double bed room (we made our booking 5 weeks in advance). We finally got the double room with a complimentary bottle of wine (for waiting and.. [--]).

The room was tight but OK (for London). No hand towel rack in the bathroom next to the sink. You have to walk to the bathtub to get to the hand towel. There was enough space to put a towel bar over the sink on the side wall??

It was really noisy in the morning. Renovation work was going on and started too early for our liking. They should've not put anybody on the floors where work was going on but they did. Greed?

The breakfast buffet was good (no toast bread though). The service staff at the buffet walk around in a daze, not attentive to the customers at all. You have to practically beg them to refill your coffee. But overall a nice hotel for a brief visit to London.

  • Liked — Location, Qualty, Price
  • Disliked — Unattentive staff, Limited Amenities
  • Stayed July 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank Zaina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
3 of 5 bubbles Reviewed 9 August 2007

Parking limited and if you are unlucky you are left to park off site with very vague directions quite a way. Plus When I stayed it was £28 per 24 hour stay.

I also found the dorrman to be quite rude as i wanted some help with directions to this 'overflow' car park. But that was my experiance and hopefully not everyone elses.

I personally think this hotel only just keeps its star status in some of the rooms and decor sate, but due to its location holds on. Hopefully this will change since my stay.

Rooms need updating but were clean, but overall over priced but ok stay.

  • Stayed February 2007, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
15 Thank Staycationing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 8 August 2007

We only stayed for one night and it was a total suprise from my partner for my Birthday and was meant to be a relaxing weekend....and it was untill we apprached the checkin desk at reception. The person checking us in was most dissmisive and unhelpfull, this was detected in both his tone and manner. We were made to feel very unwelcome and felt totally out of place. We finally got him to help us but felt we wished we hadnt bothered and still made enquiries ourselves to be sure what we had asked him had been done, not the sort of thing you should have to do being the customer.

Breakfast came and the fried eggs were very undercooked. I asked if they could be cooked a little more. After 10 minutes , and my partner had finished his, my breakfast returned with burnt food food and dried up beans and very overcooked eggs, this was due to the whole plate being put under a grill to cook the eggs...its not worth £19...so eat out if you get the chance to have Bed only basis...take it!!!

On check out we spoke to the duty manager about our stay. In fairness we didnt raise the issue of the awfull breakfast as it was quite a joke to think a chef in a 4* star hotel can produce food to such a low standard. We talked about the attitude of his reception checkin staff but after going back and forth a few times realised he was of the same mentality. He did offer to look after us next time we stayed with the Royal Lancaster, but fortunate for us...there wont be a next time.

Overal the room was ok, clean, tidy, basic but with a comfortable bed..nothing special.

  • Liked — Comfortable bed.
  • Disliked — Sfatt attidue and unwillingness to help.
  • Stayed August 2007, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank NYC7863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, TX
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 7 August 2007

Looks are deceiving when seeing photos on the internet. I thought we would have a great view overlooking Hyde Park. Instead it was of a parking lot down below and a building across from the hotel. Not the view I expected. My sister had told them it would be for 3 people but were given 1 queen size bed. Room was extremely small for the price. Motel 6 would have been better. I don't see how this hotel can be a 4 to 5 Star Hotel, maybe for the UK but not in the U.S. I was not satisfied and neither was my mom.
The noise from the air condition kept us awake most of the night. It sounded like someone was pounding on the pipes. Then the tub clogged up while taking a shower and the toilet or something in the toilet kept making a noise as well.
However, the location was great because we were close to a lot of things. We took the tube and got around that way and also rode the Double Decker bus.
I do have to say that people in England are not friendly and that upset me.


Diana from Corpus Christi, TX

  • Liked — The area it was located.
  • Disliked — The room was very small and no view and the unfriendly front staff.
  • Stayed July 2007, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank missdem1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, UK
Level Contributor
220 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 358 helpful votes
4 of 5 bubbles Reviewed 24 July 2007

Booking at the last minute in London is always an expensive business - at least weekdays - but found the Royal Lancaster on Expedia at a good rate.

The rooms are fine, if slightly showing their age, and there are great views from the top floors. I ate once in the Island Restaurant which was excellent and not too expensive and I had breakfast once, which was very good and cost £16. I agree with the person who said that the hotel lacks a bar. The Island bar makes you feel you are sitting in the restaurant and the lounge is very stuffy and formal. The staff were all friendly and helpful.

Location is good, as it is beside Lancaster Gate tube station and Kensington Gardens, over the road, is charming and a great place for an evening stroll. Will definitely use the Royal Lancaster again.

  • Liked — Good location.
  • Disliked — No bar.
  • Stayed July 2007, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Spineynorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lancaster London

Property: Lancaster London
Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#177 Luxury Hotel in London
#206 Business Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London

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