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“very friendly, very good, super location”

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Thistle Kensington Gardens
Ranked #309 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 26 April 2012

We were one week in London for a ladies holiday - mother and daughter. We had a great room and the staff at the reception was very friendly and polite. They helped us directly and quickly where they could. We ended up in a great room at 9th floor with an amazing view over Kensington gardens which we have enjoyed every single day! OK, the bath room is not the largest one i have ever seen, but everything was very clean and in good condition. The breakfast was really great every day, a good and rich choice of any bread, cereals, yoghurts, fresh fruits, eggs in different variations, just perfect! Also the breakfast staff - especially Joel - but also the ladies who made our eggs were very very friendly and so we started every day in a very good mood! Location is great with the huge park in front of the hotel and the underground Queensway station only a few minutes walk away. We had the traffic card and were very satisfied to be able to reach all important sights by underground or bus. Nothing was far away, we were perfectly located here. Yes, we can say we had a great week and can recommend this hotel to everybody.

  • Stayed: April 2012, travelled as a couple
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2  Thank cityhopper64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 1 May 2012

Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. Our location in central London is key, with views over Hyde Park and Kensington Gardens, to the multiple underground stations nearby, allowing you to easily explore all areas of London. Thanks also for your comments about the team and in particular Joel. All trip advisor feedback is shared, and I am sure the team will enjoy reading this review.

Billy Hughes | General Manager

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1,575 - 1,581 of 2,063 reviews

Reviewed 25 April 2012

As in other TripAdvisor reviews, this hotel is really good for the price range its in. The rooms aren't huge but the hotel lived up to my expectations. The check in staff were friendly and efficient, the security desk was staffed and helpful. It's a bit confusing when you arrive into the hotel as the reception is on the first floor, yet there's a manned desk by the lifts on the ground floor. The hotel feels really clean and modern. The room was pretty quiet, you can hear the adjacent rooms slightly, but other than that it's in a quiet residential area. The access to tube stations is great, I walked from Paddington, Bayswater, and Queensgate. All really easy to get to once you've got your bearings! The bed was comfy with extra pillows and bedding provided in the wardrobe. The shower was one of the easiest to use that I've come across in a hotel with nice Grohe fittings - again the room and bathroom was really clean. Breakfast service was friendly, lightning fast, and I had no complaints. Thanks Thistle!

Stayed: April 2012
1  Thank ianedmunds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 1 May 2012

Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens, and for your detailed feedback. I am glad we met your expectations and look forward to your return visit.


Billy Hughes | General Manager

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Reviewed 24 April 2012

Just returned from a weekend break at this hotel, we were greeted warmly by the reception staff and made to feel very welcome. The room, although on the small side was beautifully decorated and clean and comfortable.

The hotel is ideally situated for the tube and there are plenty of places to eat out within a five minute walk.

The staff are amongst the friendliest I have ever come across in a hotel anywhere and always made time to speak to you, particularly in the dining room, where we ate an excellent breakfast every morning.

This will always be our hotel of choice now when visiting London and we are already planning a return visit.

  • Stayed: April 2012, travelled as a couple
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Thank Horsemad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 1 May 2012

Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. I am delighted you enjoyed your stay with us, and will ensure your comments about our friendly staff and in particular the breakfast team are shared. Thanks also for making us your London hotel of choice. I look forward to welcoming you back.


Billy Hughes | General Manager

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Reviewed 23 April 2012

Ideally located next to Kensington Gardens, close to 2 tube stations - Queensway on the Central Line and Bayswater on the Circle and District Lines.
Queensway Street has lots of shops and restaurants so no problem eating out.
Rooms were compact but very comfortable.

  • Stayed: May 2011, travelled as a couple
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3  Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 24 April 2012

Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. I am glad our location was ideal for your travels around London. I look forward to welcoming you back.

Billy Hughes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2012

Would highly recommend this hotel! It is very close to the Tube and is directly across the street from beautiful Kensington Park. It did seem odd when we first arrived that there was a gas station beneath the hotel, but it was great to have a convenience store so close by for snacks. We were a group of five women and felt very safe walking in this area and in the park. The rooms are very nice (the most comfortable beds on our 3 city vacation in Europe!) and the included breakfast was very good. You could even get eggs cooked to order. The staff was very friendly and very helpful. We didn't have any problems with our wake up calls. I hope to return to London and would stay stay at this hotel again. If you are planning to take a hop on, hop off bus tour of London, I would highly recommend Big Bus Tours. They have a stop right in front of this hotel.

Room Tip: The rooms facing the park have a beautiful view!
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  • Stayed: April 2012, travelled with friends
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3  Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 24 April 2012

Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens, and for your encouraging recommendation. Thanks also for your travellers tip. I look forward to welcoming you back.


Billy Hughes

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Reviewed 17 April 2012

OK...Our first room was very small...and no dresser. There was a desk but the bedside tables had no drawers(see ironong board comment below) Probably because it had a ginormous king sized bed jammed into it. There were no luggage racks, I had to request them. I ended up using the ironing board to put my stuff on. Air conditioning/heating thermostat didn't work properly and the system rattled for 2 nights straight...on the third night my husband had had enough and called front desk. They sent someone up who couldn't get it to work properly either. We got moved to another room the next day on the 3rd floor...(no view-except for the gas station...for this i flew 7 hours from NYC??) Now this room had a dresser (hooray) and being a corner room was bigger and even fit the king sized bed and the cot for my son. A much nicer room. Ok...now for the rest...I guess because of the room change they didn't missed giving us our wake up calls for the next 2 days. Only seemed to get it straight on the third day (finally) after my husband complained. We asked for top sheets on our beds and we never knew when we went to bed at night if indeed it would be on there. We finally decided to leave a note for housekeeping every morning requesting top sheets. This hotel also seems to have very heavily closing doors. You can hear people going in and out all up and down the hall at all hours. The wireless service was spotty at best. If you do not want to sit in the lobby for this you can sit at the elevator seating area on your floor. But don't expect constant wireless service in the room
Ok...the good stuff...very nice location, three (three!!) elevators! Clean. Nice bathroom with great showers. A good view if you are up high enough (like we were initially). Convienience store in the gas station downstairs (handy). Convenient location for trains AND buses. Good neighborhood-I felt safe. Shopping nearby, park right across the street. Pleasant staff, nice concierges.

Room Tip: Ask the size of the room before you book if you don't like being cramped or if you are bringing...
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  • Stayed: April 2012, travelled with family
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2  Thank Elizabth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 24 April 2012

Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. I am genuinely sorry you did not enjoy some aspects of your stay. During your stay we did experience some global issues with our WIFI provider BT Open zone, I am fully aware this must have been frustrating for you and other guests. Your feedback is shared with the team and we will resolve the issues you encountered with your heating and noise disturbance from the doors in the corridor. Thanks again for your feedback, and also for your positive comments.


Billy Hughes

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Reviewed 17 April 2012

Stayed here for business and added extra night for a theatre visit. Had a superior room which is worth the upgrade. Fab views overlooking the park and the binoculars in the room were a nice touch. All staff were friendly, particular concierge and breakast wait staff. Egg chef was great and the breakfast was the best i've had in a long time. I would not hesitate to recommend and will request this hotel in future for my business stays

  • Stayed: February 2012
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3  Thank billieteacup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 24 April 2012

Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. I am delighted you enjoyed your recent stay with us. All of our executive bedrooms and our main restaurant have great views over Hyde Park. Thanks also for your feedback about the team. I look forward to welcoming you back.


Billy Hughes

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Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road | Hyde park, London W2 3HL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#171 Business Hotel in London
#209 Romantic Hotel in London
#221 Luxury Hotel in London
Price Range: £86 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
Official Description (provided by the hotel):
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 
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Also Known As:
Thistle Kensington Gardens London

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