After being informed that an executive room upgrade awaited with house keeping adding the rollaway bed it was surprising to get to the room and find 5 paint cans, roller brush, paint tray and filler kit...I wondered if this was to offset the upgrade.
The good news is that mistakes happen, so 1 phone call and a 2 minute wait we were quickly moved to an adjacent room.
Decor is modern and room size adequate (slightly tight with rollaway) however felt that it needed a real good vacuum and deep clean in bathroom...however stayed in a lot worse.
Staff at front desk, bar and restaurant were fantastic, offering my daughter a mince pie and Santa hat.
So if housekeeping can catch up with rest of team the hotel would have got a strong 4 rating, but sticking to a week 4 given a competitive price for central London.
Meal in restaurant nicely presented, well cooked and willing to make a menu adjustment again at a reasonable price.
Recommend a stay but bring slippers so you don't have to walk on the bedroom carpet.
- Official Description (provided by the hotel):
- Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more less
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- Also Known As:
- Thistle Kensington Gardens London