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“Decent location and good rooms”

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Thistle Kensington Gardens
Ranked #306 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 3 July 2014

The hotel surprisingly is based above a petrol station! Despite the exterior, the hotel itself is well kept and a good base. Service was good. Rooms were nice, good bathroom, and plug sockets next to the bed!!
5 mins walk to nice restaurants and tube station.

  • Stayed: May 2014, travelled on business
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1  Thank Kathryn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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984 - 990 of 1,999 reviews

Reviewed 3 July 2014

Evening reception, Muriel -- Muriel went above and beyond the line of duty by helping me
with a phone problem. She was kind and gracious and patient, always with a beautiful
smile. I would never have made my connection without her help! Everything was lovely.

  • Stayed: June 2014, travelled with family
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1  Thank ruth b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 4 July 2014

Dear ruth b,

Thank you for your 5/5 review of Thistle Kensington Gardens and the lovely comments you made about Muriel. She was delighted to read this and know that she enhanced your stay. I hope we can welcome you back in the future. Kind regards - Andrew

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Reviewed 30 June 2014

Have stayed here regularly as a business user for over 18 months now and am really disappointed that they no longer do room service. I have to work through until about 10pm so going out is not an option and room service was a Godsend. Am going to have to go to the Hilton from now on. Please, please reconsider!

  • Stayed: June 2014
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1  Thank Sregormada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this reviewResponded 4 July 2014

Dear Sregormada,

Thank yuo for your review. I am sorry that you were unable to get room service during your last stay, I can assure you this is definitely not a service we have taken away, nor will we. I sincerely hope that this will convince you to stay one of our regular and loyal guests in the future. Please contact me directly next time you book. Kind regards - Andrew

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Reviewed 30 June 2014

We stayed here over the weekend, a party of 5 in 3 rooms. We had 2 twins, both were a great size and overlooked Kensington gardens, minimal traffic noise and great views. We also had a double which was smaller than the twins but fine. Unless you are a large sized couple you won't have a problem here!

The bathrooms were large, clean and we all loved the showers. Staff were efficient, the breakfast was full of fresh food, lots of choice. You would have to be pretty fussy to have a problem with it.

It's near Queenway tube and Bayswater tube too. Lots of places to eat, yes they are touristy or ethnic. If you want more upmarket you would have to travel up West, but if you want a handy meal after a full day in London, it is fine. Also Tesco express, Sainsburys local on Queensway for water, snacks etc.

Yes, there is a petrol station underneath. So what? This in no way impacts on or effects your stay here!

The only complaint is that the wi fi wasn't working properly, which if you were travelling for business might be a problem. Otherwise this is a great hotel to stay if are sightseeing etc.

Stayed: June 2014, travelled with family
3  Thank AnnieL64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

We booked this hotel on short notice because the London trip came up suddenly, and the rates were good for London on short notice. Another consideration was that the tour bus would pick us up at the hotel. We wanted to visit Stonehenge and Bath. Although the exterior is not at all impressive, the interior was very nicely decorated. The rooms, though small, were attractive, comfortable and clean. The hotel is located across the street from the park and there are lots of places to eat nearby, though the hotel restaurant was good. The staff was very friendly and helpful, particularly the concierge. Overall, it was a very pleasant stay.

  • Stayed: October 2013, travelled as a couple
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Thank Cita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

The hotel did not meet my expectations. We were promised an upgrade but then the room had problems and they moved us to a room that did not have the same amenities or beds. They had problems finding our reservation. When we changed rooms, the second room also had problems and we had to call them to fix the plumbing. One morning the maid came early and I had my pajamas on and I told her we were not ready for housekeeping...but she just stood there and asked if we needed anything. So this was going to be our only chance and getting any new towels..etc. So in she comes while we were in our pajamas. Not sure she really understood English that well. Most of the staff was not British. The location was okay....but only souvenir shops and ethnic food near the hotel. Was just disappointed in this hotel. And yes....it is right over a gas station.

Room Tip: Executive rooms cost more but do have a view of Kensington Gardens...
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  • Stayed: June 2014, travelled with family
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Thank IndianaKris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

We stayed 5 nights in the Thistle and were each time glad to leave. We were taking a tour and decided to go 2 days early. We booked two additional nights at $300 each. The rooms were standard rooms which means it is exceedingly small. It was only possible to have one suitcase open and the other needed to be stowed in the cabinet. The fit was so tight we needed to squeeze the suitcase together so as to fit it between the bed and the desk. We had to juggle things around to have a place to brew a cup of coffee or tea.

The elevators are enough for 4 persons and match the size of the rooms.

The hall ways have low ceilings and the carpets were dark and drab.

The bed itself was acceptably comfortable and it was a clean room. The bathroom was as well clean and highy efficient. The bathtub/shower was a high step from the ground with nothing to grab onto to assist getting in or out.

The room came with breakfast which was a positive point of the experience. They had fresh sourdough bread, brioche loaf, scrambled or fried eggs, rasher, sausage, potatoes, tomato and beans.

In addition, there was sliced cold ham, salami, cheese and fish. The cereal preparations as well were fine and the fruit was fresh and ripe.

We ate dinner there one night also and it was served buffet style but it was a creditable job.

The last night we asked for a wakeup call since there is no clock in the room. Unfortunately, no call came but we were up anyway and no harm done.

  • Stayed: May 2014, travelled as a couple
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Thank NJTravellingfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road | Hyde park, London W2 3HL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#220 Luxury Hotel in London
Price Range: £111 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
Official Description (provided by the hotel):
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 
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Also Known As:
Thistle Kensington Gardens London

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