We have booked three rooms and paid in advance through hotel websites. However, when we check-in they said we have only booked one room! Finally, only our parents can stay in the hotel ,rest of us had to stay in an apartment for one night. We finally got another two rooms next day, but finally they did not give us an explaination why they did not have our booking.
I did not satisfied about the room. Firstly, there are some stains on the carpet, and it seems the carpet have not been cleaned for a long period of time. Secondly, we find that the two reading lamps did not working, we had to wait for three days before the lamps repaired. Thirdly, the hair dryer was too weak, fortunately my sister had brought one.
There are too many doors in the corridor, I think they are unnesssary and only make people inconvenient go in and go out! If possible, do not choose the rooms on fifth floor - lifts can only go to fourth floor and you must go to fifth floor by stair. The hotel give us the room on fifth floor, we were very clumsy when taking our suitcase to walk the stairs!
The only advantange for the hotel is location - quite near to the Bayswater underground station and there are also some restaurants it is very convinent for dining and sightseeing. However, compare with the money I paid, I do not think it is worth to get a such room and service!
- Official Description (provided by the hotel):
- Hotel with modern amenities overlooks a pretty garden square; near Kensington Palace, Portobello Road Market & Queensway Station. ... more less
- Reservation Options:
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- Also Known As:
- Umi London Hotel London
- Umi Hotel London
- London Umi Hotel