We recently booked a double occupancy studio apartment and it was not a pleasant experience. As a couple we were provided with a single sofa and a roller bed, which was to be our accommodation for the next 8 nights.
I spoke wit one of the afternoon staff, a female staff member and asked for a double bed where it was explained to me that the if I wanted a double bed then I needed to put this on the booking request.
I asked for a different room and I stated that if it costs more that I was prepared to pay this and again it was stated that there were no rooms spare and that this is what happens when you come during holiday times.
I returned later that night and saw a different staff member, named Adela, who agreed that after 2 nights the room could be changed for the remainder of the stay.
We found the room to be not suitable, there was a high level of noise and we were on a rear facing room, and the rooms were very stuffy. The. Room does not have air conditioning, only air cooling.
The images on the website were misleading and showed a bed in one photo and a lounge area in another photo. Beware as e couch is a sofa and that is your bed and it was as hard as a board.
We actually went away for 2 nights to another location where we were able to get 2 nights of sleep on a real bed which was very much needed.
This hotel is not on our to go back to list.
Continental breakfast was £12 person and car parking was £25 per day (both were excessive and not acceptable).
- Official Description (provided by the hotel):
- Apartment hotel with modern accommodations; multilingual staff; situated in the Financial District. Now offering complimentary WiFi throughout the building. ... more less
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- Also Known As:
- Citadines London Barbican Hotel London
- Citadines Hotel London