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“Wouldn't stay here even if i was paid to do so.”

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Citadines Barbican London
Ranked #392 of 1,077 Hotels in London
GreenLeadersBronze level
Reviewed 3 October 2013

I was put up in Citadines for 2 weeks by my company. It is nothing like the pictures suggest on the hotel website. The sofa-cum bed is extremely uncomfortable (i could hear the springs when making the minutest movement). When the sofa-bed is opened, there is not even an inch of space to move around. The bathroom was pretty sad too. Shower was ok but the lighting was dull giving it a dingy look. Breakfast is pretty boring and not value for money. The view from the rooms is not even a bustling road but drab almost empty office buildings. Throw in the English weather and you will for sure feel pretty miserable. I am sure in this budget, much better service apartments can be found.

  • Stayed: March 2013, travelled on business
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6  Thank tanaya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANNECURTIN, Manager at Citadines Barbican London, responded to this reviewResponded 7 November 2013

Thank you for taking the time to write this review.
We are sorry to hear about your disappointment with Citadines Barbican and that we could not make your stay more comfortable.
As a serviced residence, we always consider the comfort of our residents of utmost importance for this reason I want to inform you that all our sofa bed have been replaced by proper bed. Moreover, we have different room types to adapt to our guest needs.

Once again, we apologize that we were unable to make you feel more at home.
We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.

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367 - 373 of 690 reviews

Reviewed 1 October 2013

Tiny serviced apartment that i use as a home away from home. Staff friendly and hotel well located opposite Barbican, short walk to St Pauls and all the sights. Very quiet on the weekends as its in the business end of town.

Room Tip: some face the street and others the rear lane. Lane is quieter but rooms overlooked by offices. Main...
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  • Stayed: November 2012, travelled on business
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Thank Glen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANNECURTIN, Manager at Citadines Barbican London, responded to this reviewResponded 7 November 2013

Thank you for choosing Citadines Barbican as your prefered accommodation during your stay in London. It is always encouraging for us to learn that our valuable residents are satisfied with our service.
We hope that we will have the pleasure of welcoming you again in the near future.

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Reviewed 26 September 2013

Citadine barbican is a good hotel to stay for those who has food allergy problem because it is an
apartment hotel with facilities to heat up simple food bought from nearby tesco express. It has storage and laundry facilities to cater for travellers who wishes to visit other European cities or
other parts of UK. Reception staff friendly and helpful. Just two underground stations from
King Cross/St Pancreas.

Will stay here again in the future. It is like a home away from home.

  • Stayed: September 2013, travelled with family
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Thank slean28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANNECURTIN, Manager at Citadines Barbican London, responded to this reviewResponded 7 November 2013

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

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Reviewed 24 September 2013

First stay 16 Sept. Travelling with a baby but reception were great, cot ready in the room, took our bags before I could ask, helped with the parking, really great arrival experience.

Only one night but everything worked fine. Would suggest adjusting the internal door closers to a slower pace, a bit inconvenient - presume it's a fire reg to have them on internal doors? Internet should be plug & play, not this MI6/CIA level of security passwords. At least make the username easy, either defaulting to room number or surname off hotel computer system interface.

Hard getting even a 30 minute late check-out (I was stuck in a meeting), but got it in the end.

Overall great, coming back 2 days later.

Room Tip: Stayed in an apartment type room, excellent value. The Studio Club looks good too. High floors prett...
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  • Stayed: September 2013, travelled with family
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Thank Des P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANNECURTIN, Manager at Citadines Barbican London, responded to this reviewResponded 7 November 2013

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.
From all of us at Citadines Barbican, we look forward to welcoming you again at any one of our serviced residences

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Reviewed 23 September 2013

We often stay in apartment hotels when travelling with our kids. We prefer making our own breakfasts and having access to washing facilities etc. Citadines was okay, but I would choose somewhere else next time - Marlin apartments for example have washing machines in the kitchenette, Citadines just had a shared laundry in the basement.

One thing that drove me particularly mad was the self-closing doors in the apartment. They're all very heavy doors and very dangerous for the fingers of a small child! My best tip if staying here is to take a pocket full of doorstops with you.

Room Tip: Our room was at the back, on the 6th floor, and it was very quiet.
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  • Stayed: September 2013, travelled with family
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Thank uddagarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANNECURTIN, Manager at Citadines Barbican London, responded to this reviewResponded 7 November 2013

Thank you very much for taking your time to share your feedback.
I noticed that we failed to meet your expectations in certain aspects of your recent stay with us, I offer you my deepest apologies for having failed to give you the service all our residents expect.
We do hope you will give us another opportunity to change the impression you have of us.

Once again, thank you for your valued feedback. From all of us at Citadines Barbican, we look forward to welcoming you again at any one of our serviced residences

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Reviewed 16 September 2013

We stayed at the Citadines Barbican on Saturday night as a group of three adults in a one bedroom apartment. When I arrived, I was pleasantly surprised that the one bedroom apartment is actually two studio flats joined by a small hallway. Each flat contained a comfortable double fold-down bed, large desk, wardrobe, kitchen and bathroom. The kitchen was well equipped with hobs, microwave, dishwasher and kettle. There is also a flat screen TV and DVD player.

The location of the apartment was perfect, being a couple minutes walk to Barbican Underground. Our rooms had a view of the Gherkin and although we faced the main road, we didn't notice much noise.

Downsides to the apartments include lack of space to move to the other side of the fold-down bed due to the massive desk in the room and some blackened grout near the bathtub but other than that, it was very clean.

On the whole, the apartment was very good value (cost less than a nearby Travelodge) and it was convenient to have the self catering facilities. I'll definitely consider returning next time I need somewhere to stay in London.

  • Stayed: September 2013, travelled with family
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2  Thank octobersky07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANNECURTIN, Manager at Citadines Barbican London, responded to this reviewResponded 7 November 2013

Thank you for your feedback which will be shared with the team at Citadines Barbican.
Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

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Reviewed 8 September 2013

This is the second apart-hotel in the Citadines chain that I have used in London...the other being the facilities at St Mark's a few blocks away. Both of them are conveniently located in Central London and are situated close to the tube stations. In the case of Citadines Barbican, it is just a short 3-4 minutes walk from the underground station after which it is named.

On the whole, this particular outlet had turned out as expected - an indication of the reliability of the Citadines brand; the lobby was clean and functional, check-in was smooth. A particularly nice gesture on Citadines' part was to provide a rather fancy coffee machine and free coffees in the rest area.

I had requested for a double bed and was given a single bedroom unit with adjoining toilet and foyer. Do make sure you indicate this in your booking before hand...The room was slightly smaller than I had expected though and as some of the other reviewers would have indicated, it comes with a space-saving foldable bed. Fortunately, the mattress itself turned out to be quite comfortable and sleep quality was actually rather good as the hotel had made an effort to soundproof the windows despite overlooking the Goswell Road thoroughfare.

A full set of kitchen amenities is provided - including a combo microwave/grill oven, utensils and chinaware, which makes cooking a cinch. We basically prepared our own breakfasts - and the occasional dinners - over our 1 week stay which certainly helped to cut down expenses. Eating out in London is still a generally expensive option! Apparently the hotel provides daily breakfast at £12 per person...a bit steep it seems, although we can't vouch for the quality of the spread. Anyway, a Tesco Express is located just before the tube entrance, which is great for stocking up supplies and stuff. Included in the kitchenette is a dishwasher which we never got to learn how to use. We would have been happier if they had provided a washing machine/dryer combo instead as in St Marks. The Barbican hotel does however have a laundromat - chargeable (£5 for washing and £3 for drying?) - in the basement. It would also have been great if they also had a fitness corner as in Citadines St Mark's.

So, on the whole, a good experience and would recommend it to those who are looking for a no-frills stay in Central London. The Barbican concert hall is located at its doorsteps, while St Paul's and Tate Modern are all within walking distance. Would consider it again for my next trip...but a fitness corner with a threadmill and some free weights would definitely help to clinch the deal! Calling Citadines...are you there...?

  • Stayed: August 2013, travelled as a couple
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2  Thank positivity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadines Barbican London

Address: 7-21 Goswell Road, London EC1M 7AH, England
Region: United Kingdom > England > London > Clerkenwell
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#50 Green Hotel in London
#278 Romantic Hotel in London
Price Range: £101 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines Barbican London 3*
Number of rooms: 129
Official Description (provided by the hotel):
Apartment hotel with modern accommodations; multilingual staff; situated in the Financial District. Now offering complimentary WiFi throughout the building. ... more   less 
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Also Known As:
Citadines London Barbican Hotel London
Citadines Hotel London

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