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“Very good - would stay again” 4 of 5 bubbles
Review of Citadines Barbican London

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Citadines Barbican London
Ranked #455 of 1,086 Hotels in London
GreenLeadersBronze level
Cheshire
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very good - would stay again”
4 of 5 bubbles Reviewed 22 August 2014

There are many very good things I can say about this place. Firstly, the location is actually better than I thought, walking distance for many attractions and close to the tube and various shops, pubs and restaurants. Secondly, the staff were really helpful, we asked for a quiet room and we had no noise during our stay from outside or other guests.

We had a twin studio which was a bit small but very well equipped and well cleaned. Unlike other guests we had no issues with the wifi or the TV (our dvd player wouldn't work but this was replaced for us). I also thought that the coffee machine in the lounge and luggage storage were nice additions to the service.

In terms of improvements, the mattress on one of the beds was a bit dodgy (broken springs), but I imagine they wouldn't have known unless someone had complained, the desk was too big for the room (small design point) and I thought that the towels were very poor quality and small, just not the same standard as the rest of the service.

All in all, a good stay, we would stay here again and use other Citadines properties on the back of this visit.

Room Tip: We requested a room at the back and it was very quiet.
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Green Features: Very good, there was a mixed recycling point near our room which we used a few times.
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EstelleBCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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606 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Vancouver, Wa
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

Elegant hotel located in the older part of London. Walking distance to many historical sites. Easy accommodation via underground from the airport and to all parts of London. We'd definitely stay here again.

Room Tip: We like higher, but the views are obscured by much higher buildings.
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank foreigncarnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 August 2014 via mobile

Booked this through a website and paid £118 for one night stay. The room was small & self contained with a kitchenette area. Clean, tidy and good value for money. The hotel is situated in City of London and great access to all sights via close tube. Can't really fault it and for this price would stay here again.

Stayed August 2014, travelled as a couple
Helpful?
Thank jhcormack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shah alam
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

We stayed one night. Were pleasantly surprised by the king size bed and well designed bathroom. Though the room was not air conditioned, it was quite quiet even with the windows opened.

Cheerful and helpful staff at the reception also made our stay a pleasant one.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hwfang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne C, Manager at Citadines Barbican London, responded to this review, 19 August 2014
Dear Guest,

Thank you for taking the time to write a review. I was happy to read that you enjoyed your stay overall and that you liked your apartment.

We do hope that we get the chance to welcome you back to Citadines Barbican in the not too distant future.

Kind regards,

Anne C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 bubbles Reviewed 8 August 2014

A Murphy Bed is a bed that you pull down out of a wall, saving space in the room during the day, but providing you with a decent mattress at night. In the case of this hotel, the 'Murphy Bed' turns out to be a sofa bed, which at night gives you an uneven, bar-in-you-back night's sleep.

It then mystifies me why a hotel would compromise so on the bed, but then provide a kitchen with a microwave, dishwasher and stovetop. Well, If this is what you want then this is possibly your ideal hotel; but there are many other hotels about that will provide a decent bed - if you want to eat... hey, we are in London, so there are plenty of options! Wifi is free.

Also note that their website does not include VAT in its headline prices. The Advertising Standards Authority deemed this to be a misleading practice about 2 years ago.

Otherwise, the hotel is in Zone 1 London, close to Barbican Station, and not a long walk from St Paul's

Room Tip: Do not go for the rooms with a Murphy Bed!
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  • Stayed March 2014, travelled solo
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne C, Manager at Citadines Barbican London, responded to this review, 19 August 2014
Dear Guest,

Thank you for taking the time to complete a review. I was sorry to read about your experience with the Murphy bed. We do have a variety of studio types at Citadines Barbican and a Murphy bed studio is one of these options. We are looking into replacing the bed configuration in this particular room type in the not too distant future. Please accept my sincere apologies that you did not get a good rest during your stay. All of our studios and our one bedroom apartments come with a kitchenette. This allows our guests to have the option of self catering if they so wish. We are having a full refurbishment to both our rooms and public areas in 2015 and we will certainly look at getting the most out of the space provided in our rooms.

We will certainly discuss with our marketing team regarding the rates and the vat.

We do hope that we get the chance to welcome you back in the not too distant future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 6 August 2014

I'm staying in this hotel right now and I cannot WAIT until my holiday is over. It completely ruined my trip.

1. Website says it has air-conditioning. THERE IS ABSOLUTELY NO AIR CONDITIONING. I'm laying in the bed hot as fire. Oh, but they did bring me a fan (the size big enough for ants). FYI, you can open your window for a breeze if you don't mind hearing brutal traffic sounds as if you're on the A4 (for London) or the 405 (for Los Angeles).

2. I had to take a shower using their soap and rubbing my hands all over my body. Have they ever heard of face cloths?

3. The internet goes in and out, in and out, in and out. You have to look at what you want QUICKLY before it goes out again (it took me 15 times to write this. Thank god that Tripadvisor saves drafts.).

4. The TV is a joke. On most channels, if you watch it for 10 seconds it goes black on, shuts off, then turns on again all on it's own putting you back at the hotel start screen channel. And god forbid if you decide to raise/lower your volume. It shuts off completely.

SUMMARY: You'll be hot, have to shower with your hands, can't get on the internet, and can't watch TV. Sounds great right!? The cheapest motels seem like a Four Seasons compared to Citadines Barbican. Never again will I ever stay at ANY Citadines.

  • Stayed August 2014, travelled on business
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank RAlexander3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne C, Manager at Citadines Barbican London, responded to this review, 19 August 2014
Dear Guest,

Thank you for taking the time to make a review. I was sorry to read about the issues that you encountered during your stay. Please accept my sincere apologies over any inconvenience caused. Pleased be reassured that this is not the standard that we strive to achieve at Citadines Barbican.

We don't have air conditioning in the hotel but the installation of this is planned for 2015 during the planned refurbishment. As part of our commitment to the environment we do not provide by standard face cloths in the rooms but our Housekeeping team are happy to provide one if so requested.

I can only apologise over the issues with the wi fi and the TV. We do have a dedicated maintenance team who would have tried their best to get both of these issues resolved as soon as possible.

Once again my sincere apologies over our shortcomings on this occasion.

Kind regards,

Anne C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

We chose this hotel because we needed to be close to Barbican. But after a few days we realized that the location is a convenient home base for the whole city. Its just a short walk to Barbican tube which is just 2 stops from Kings Cross. There is a Tesco Metro nearby and plenty of dining choices. Although there is a coin-op washing machine and dryer in the basement (which was broken when we were there) there is also a laundrette across the street. The rooms are small but having a kitchen is very useful.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jonathan62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne C, Manager at Citadines Barbican London, responded to this review, 19 August 2014
Dear Guest,

Thank you for taking the time to complete a review. I was happy to read that you had a pleasant stay. We are indeed located centrally and very close to The Barbican Tube station.

Please accept my sincere apologies over the issues with the equipment in the launderette. We immediately called out an engineer to get this sorted as soon as possible.

We do hope that we get the chance to welcome you back to Citadines Barbican in the not too distant future.

Kind regards,

Anne C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citadines Barbican London

Property: Citadines Barbican London
Address: 7-21 Goswell Road, London EC1M 7AH, England
Phone Number:
Region: United Kingdom > England > London > Clerkenwell
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#51 Green Hotel in London
#279 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Citadines Barbican London 3*
Number of rooms: 129
Official Description (provided by the hotel):
Apartment hotel with modern accommodations; multilingual staff; situated in the Financial District. Now offering complimentary WiFi throughout the building. ... more   less 
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Also Known As:
Citadines London Barbican Hotel London
Citadines Hotel London

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