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“Great location”

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Citadines South Kensington
Ranked #166 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location”
Reviewed 17 September 2013

Hotel meets expectations. Reception staff not very customer focused though and need to understand the importance of the customer. Location however is great, good restaurant on ground floor. Ask for a high level room. We had a one bedroom apartment. This has 2 levels but bedroom upstairs is a mezzanene so all sounds , tv etc dowstairs goes stight upstairs.
All in all though meets expectations

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 280beac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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730 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nuevo Vallarta, Mexico
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 September 2013

From the moment we walked in we felt welcomed and pampered. The staff are very friendly and helpful, the room we had was not huge but we had a kitchen also so you can save a bit on the dining out if you wish to. There are laundry machines also if you have been traveling Europe like us and need some freshening up. Highly recommend!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK_Residence_Mgr, General Manager at Citadines South Kensington, responded to this review, 23 November 2013
Dear Sherri M,

Thank you for your leaving your comments on Tripadvisor.

We are glad to hear compliments of our staff members at Citadines Prestige South Kensington. Your kind words will be shared with the team. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery.

Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.


Yours sincerely

Tim BOOTHE
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 September 2013

The hotel is well situated less than five minutes from the Gloucester Rd tube station -- the station provides access to three lines that can take you to St. Pancras for the Eurostar or to all Heathrow terminals. The location makes site-seeing easy, too. Many good choices for restaurants just outside the door and still more restaurants on Kensington High Street are a 10 minute walk away. We had a good sized room, it was modern and clean, and the kitchenette was fully functional so you could make a meal though we only used it for breakfast and snacks -- food stores were conveniently located beside the tube station.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2013 via mobile

I recently stayed here and I have to say it was one of the best places I have stayed in a while. There were apples you could help yourself to and also mints. They have a tv in every apartment as well as a small kitchen, fridge, freezer, bathroom, shower, and much more. The tv is freeview. They have earth hour on the 1st Friday of each month which is when they turn down the electricity. They are so friendly and I would really recommend it

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank feel_like_a_sir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sogn og Fjordane, Norway
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 August 2013

Again my stay here was a fab experience. A guidedog friendly apartment hotel,always eager to serve.
There`s a good reason to why I choose Citadines in Kensington,and one is the welcoming and the great feeling of being remembered. Another is the apartment,easy to get around in when you are visually impaired. And generally a lovely staff so nice,helpful and a nice comment is never far away. Also ,always traveling with my guidedog never is a problem at the Citadines Prestige South Kensington. This Place has become a home from home! So a great thank you to all of the staff and I look forward to my next stay:-) A place I recommend!

Room Tip: All the room`s are great.
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
179 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 7 August 2013

We stayed for 9 nights July / August 2013. The location is excellent. Close to Gloucester Road tube, pleasant walk to Kensington High Street and close to Partridges who sell ready to heat fresh meals. Gloucester Road Tube is on the Piccadilly line and hence easy access to Heathrow.
This is the fourth hotel we have stayed in on this trip to England and the first to provide iron and ironing board. Thank you.
The accommodation provided all that was needed after sight seeing, shopping and walking many hours. Relaxing bath, comfortable couch and a lamp that allows you to read the newspaper.
The staff were friendly and helpful.
This is our first time using the Citadines and would consider using them in the future.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CWGSperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK_Residence_Mgr, General Manager at Citadines South Kensington, responded to this review, 23 November 2013
Dear CWGSperth,

Thank you for leaving your comments on Tripadvisor.

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Citadines Prestige South Kensington, we look forward to welcoming you again at any one of our serviced residences.


Yours sincerely

Tim BOOTHE
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
122 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 14 July 2013

The staff were courteous, the room well equipped and it was good to have laundry facilities on site. However, the great advantage of this Citadines is the convenient location. It is close to museums, Kensington Gardens, good restaurants, coffee shops and the Underground.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadines South Kensington

Property: Citadines South Kensington
Address: 35 Gloucester Road, London SW7 4PQ, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#20 Green Hotel in London
#151 Romantic Hotel in London
#271 Family Hotel in London
#346 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Citadines South Kensington 3*
Number of rooms: 92
Official Description (provided by the hotel):
Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more   less 
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Also Known As:
Citadines Prestige South Kensington Hotel London
Citadines Hotel London

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