Arrived early at the hotel and even though it was in the middle of the morning, the check in staff advised us that they had a room available. Check in was quick and easy. Check in staff and staff throughout the hotel are courteous at all times. The check in staff arranged for a member of staff to help us with our bags to the room. Room was located on the third floor. The hotel is currently under refurbishment, but noise was kept down and did not affect our stay at all. Our studio apartment was clean and airy. Toaster, kettle, fridge, stove, microwave crockery and cutlery are provided. Dishwashing liquid and kitchen towels are provided daily as well as tea/coffee for the room. Bathroom amenities are also provided and replenished daily. Housekeeping was good and thorough and a full clean of the apartment is done once every three days but a freshen up is done daily.
Our room was not facing Gloucester road which was great, as those rooms face the very busy road.
The location of the hotel is great. Few minutes away from Gloucester Road underground station. Restaurants and supermarkets are also right at your doorstep.
The only problem is wifi within this property. Although it is complimentary, it is up and down all the time. Not good for business travellers. Hopefully the hotel can get this problem sorted out as many people have already complained about this.
Good and comfortable stay.
- Official Description (provided by the hotel):
- Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more less
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- Also Known As:
- Citadines Prestige South Kensington Hotel London
- Citadines Hotel London