We stayed 5 nights in late June. The location is great: museums, parks, playgrounds, cafes and good restaurants all within 5 minutes! In general the front desk service was very good. However, both rooms we were given needed serious maintenance and housekeeping was spotty, at best for the 5 days we were guests. The first room we were given, the air-conditioning did not work in the bedroom upstairs. We were reassigned to another 1 bedroom apartment 3 floors down and while the location in the hotel was better and the air-conditioning worked, the lack of maintenance was noticeable: paint chipping, bathroom door rotted and warped on the bottom, very dusty carpet upstairs and smudged/marked walls in the entry. Upstairs bedroom was two twin beds pushed together that were reasonably comfortable. The pull-out couch downstairs was incredibly uncomfortable. Housekeeping was spotty at times and thorough at other times. Overall, we would not return to this location unless there was a major remodel and significant improvement in housekeeping.
- Official Description (provided by the hotel):
- Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more less
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- Also Known As:
- Citadines Prestige South Kensington Hotel London
- Citadines Hotel London