I am surprised at some of the reviews on here, but this is my personal experience. I use hotel rooms at least 4 times a week all around the country and abroad, I also hold the 2nd highest professional qualifications in the hotel industry (MHCIMA) so I know the industry tricks and practice. I arrived at this hotel very tired at about 6:30am only to find that there was an error on my part by booking the wrong date via Trivalgo. Most hotels will give you the due duelligence conversation and either send you on your way or try and make you pay through the nose for a fresh booking. Mr Kas was very helpful, explained my options and consented to a change of date to trivalgo (most places wont unless you pay a high fee). Between Mr Kas and the morning manager they managed to allocate me a room so i could get the much needed sleep(again most hotels will want to capitalise on your predicaments knowing that you tired and will charge you early checking fees which these guys did not ). The room although no windows is very very adequate with a duct for constant fresh air so that was not even an issue. The ONLY problem i have with my stay was the parking fee but in the end i did not mind paying it because of the overall service and care I had received from both reception managers! Whilst things will always go wrong, I wish other hotels could learn how to deal with customer like the staff of this hotel did WELL DONE GUYS!
- Official Description (provided by the hotel):
- Commercial Hotel on the north side of Regent's Park in residential Hampstead, 15 minutes from the West End & main line stations. In vicinity of Camden town- London Zoo and Lords cricket ground. Emirates stadium is less than 4 miles. ... more less
- Reservation Options:
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- Also Known As:
- Britannia Hampstead London
- Hotel Britannia Hampstead